Ruby King | Page 39

The BEST car buying experience EVER From the moment we walked onto the lot til the moment I drove off the lot in my new Mini Countryman, my experience had been exceptionally top notched! From the moment we walked onto the lot til the moment I drove off the lot in my new Mini Countryman, my experience had been exceptionally top notched! Most car dealerships, you would walk the lot and a sales person would come out to see if you needed help. Not the case at Prestige Mini in Ramsey. My friend and I were left to walk the lot and check out all the cars before going inside to talk to someone about a few cars I was interested in. Ruby was our sales adviser and from the moment she said "Hello", I knew this was a different car buying experience than what I'm used to. I was undecided between 2 cars (both Mini Countryman just different years) and she was very patient answering all my questions. When I decided on the car that I wanted, she made the entire paperwork process so easy and effortless. I was on the fence between leasing and buying and she suggested running both sets of numbers for me so I can compare. My credit score was lower than I had thought it was (limited credit and high credit card utilization ratio), but she was able to get me approved for a loan through Mini financial still and was non judgmental about my lack of credit history or non perfect credit score, which I was nervous about prior to car shopping. There was no going back and forth of the "Let me see what my manager says" part of negotiation that every car buyer dreads. I told Ruby what I was looking to spend a month and she pretty much was able to make it as close to the monthly payments as I had wanted. The entire time, she did not deviate from being super patient, helpful and warm; like buying a car from someone whose a friend of a friend instead of someone you'd just met. After the lease agreement was signed, she walked me through the entire car and showed me all the bells and whistle which no other car dealerships prior had done. Anyone whose seen the inside of a mini knows there's tons of knobs and buttons and if you have to rely on just the manual, it can get overwhelming and confusing. They detailed my car and filled up the gas tank for me and explained when my plates come in they'll contact me to come back so they can put them on for me. Even Lance, the Finance Manager was exceptional in his customer service. He did not make me feel like I was just another "leaser/buyer" on their totem pole. He was honest when I asked him questions and that made me feel good about the experience knowing they weren't out to try to add on tons of additional services I may not need. Overall, such a above and beyond experience and I recommend them to all my friends/family/complete strangers looking to buy a Mini! More

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All-Around Terrific!!! In my nervousness to see about buying a MINI, I hesitantly suggested to Ruby King on the phone that maybe she was too busy to see me that weekend. She In my nervousness to see about buying a MINI, I hesitantly suggested to Ruby King on the phone that maybe she was too busy to see me that weekend. She smoothly replied that she had time to see me as soon as I could get to the dealership--or later if necessary. Her low-key tone reassured me immediately. Once I got there, she unhurriedly showed me my options, even though the dealership on that Saturday afternoon seemed overflowing with customers. She took me on several test drives and answered every question thoroughly, checking with her manager when she was uncertain. Although I can be indecisive, she was very patient with me. My big decision was whether to get a MINI convertible or a Mazda Miata, which I have previously owned two of. After several visits to both dealerships, I reluctantly decided that the Miata would not give me as much as the MINI. (My reluctance was only because I had last owned my Miata for seven years, and it had done me well.) I also visited another MINI dealership not all that far away from me because they had a color combination I thought I might prefer. But the salesperson there was not nearly as facilitating as Ruby, and they said they would really have to turn somersaults to give me the Prestige MINI price Ruby had arranged. (The truthful price.) I literally ran back to Prestige Mini. Although Ruby was not there, I was very sad to see a SOLD sticker on the car I wanted. But when I talked to a manager, he figured out that the SOLD sticker really was for me, and Ruby had inadvertently left it on the car the day before she took a day off. The managers and I laughed at how, good for me, Ruby had indeed made a fortuitous mistake! And she was happily laughing when she found out the next day! (Oh, I also should add that when I had a problem getting the car started my first day of ownership, Ruby sent two service people to help! The problem turned out to be nothing!) Anyway, I love my MINI, no more Miata thoughts, the little bit of service necessary has been excellent, and Ruby always has a big smile for me when I am at Prestige MINI for service. And just about everyone - strangers included - admires my MINI! More

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Excellent service, happy customers Our experience with Ruby and Prestige Mini was excellent from the first contact up to the completion of the purchase. Ruby was extremely friendly, he Our experience with Ruby and Prestige Mini was excellent from the first contact up to the completion of the purchase. Ruby was extremely friendly, helpful and knowledgeable, and the lack of any aggressive sales tactics on her part was something we appreciated. Each step of the process went smoothly, including the formal closing (kudos also to finance manager Lance Aiello), and we are now the happy owners of a CPO Mini Hardtop. We would definitely recommend Ruby and the Prestige Mini team to anyone considering the purchase of a Mini Cooper in the Tri-State Area. More

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Ruby is great! This was my first time leasing a my own car and I was terrified! Luckily, Ruby was my car dealer. She made me feel at ease and comfortable while also This was my first time leasing a my own car and I was terrified! Luckily, Ruby was my car dealer. She made me feel at ease and comfortable while also being extremely informative and helpful. I am very thankful that I had her to help me through my first experience as she made it super easy and fun. Thanks so much Ruby!!! More

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Amazing! Ruby was great and made the whole buying experience extremely easy. She rushed back from her doctors appointment in order to allow me to test drive th Ruby was great and made the whole buying experience extremely easy. She rushed back from her doctors appointment in order to allow me to test drive the used JCW Mini they had just gotten on their lot that morning! Without her dedication, someone else would have ended up with the car of my dreams. I couldn't be happier with my experience. More

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Awesome Ruby made it the best auto buying experience I ever had..I've had many. From first telephone contact to arranging paperwork... An unbelievably great Ruby made it the best auto buying experience I ever had..I've had many. From first telephone contact to arranging paperwork... An unbelievably great experience. More

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Amazing Experience Ruby was great!! This was my first experience with Mini and she made it very smooth and pleasant . She kept in touch via phone and email and which mad Ruby was great!! This was my first experience with Mini and she made it very smooth and pleasant . She kept in touch via phone and email and which made everything easier and not time consuming. It was definitely a pleasure working with her. see you in three years!!! More

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Our 1st MINI We came in to the dealership to test drive a used MINI and it was in the process of being sold as we walked in, Ruby was great! She immediately sense We came in to the dealership to test drive a used MINI and it was in the process of being sold as we walked in, Ruby was great! She immediately sensed our disappointment and within minutes had us in another car (RIGHT OFF THE SHOWROOM FLOOR) for a test drive! We fell in love and went home with that exact car by the end of the day. Ruby was patient and helpful, she listened to what we were saying and she made our experience a lasting one! We love the car - thank you Ruby! Dawna and Garren More

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Great experience This was my first experience with Mini and I loved it! Ruby was awesome and has been in touch through email and by phone to make sure I'm comfortable This was my first experience with Mini and I loved it! Ruby was awesome and has been in touch through email and by phone to make sure I'm comfortable with the car and to answer any questions that may come up. Super welcoming and made the whole experience fun and exciting!!! More

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Best dealership ever! Since 2005 I have been the proud owner of a Mini Cooper. Everyone involved has exceeded every expectation I have ever had regarding buying a car. Toda Since 2005 I have been the proud owner of a Mini Cooper. Everyone involved has exceeded every expectation I have ever had regarding buying a car. Today Ruby stepped in because my original Motoring Advisor was recently in an accident. She acted like I was the most important person that has ever walked into the dealership and gave my husband and I her time, experience and knowledge so that picking up our new Mini Cooper would be a perfect experience and we would leave knowing our car inside and out. She represents all that Mini Cooper has been to me: no pressure, extraordinary service and a wonderful experience in all ways. Thank you Ruby and give my best to Dan for a speedy recovery. You are truly a team at Prestige Mini. More

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