Ruby King | Page 7

Ruby made the process of leasing our new countryman absolutely seamless. Ruby is the best!!! absolutely seamless. Ruby is the best!!! More

by Jesalvora Verified Customer Verified Customer

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Ruby made the process seamless, kept us informed, and went above and beyond—highly recommend her! went above and beyond—highly recommend her! More

by WTORRES141 Verified Customer Verified Customer

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Wonderful vehicle! Wonderful sales experience from sales rep and managerial staff!! It’s why this is my 4th Mini!!!! Wonderful sales experience from sales rep and managerial staff!! It’s why this is my 4th Mini!!!! More

by lcstwrtnj Verified Customer Verified Customer

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Helpful, friendly and answered all my questions. Had a little issue the day of pickup and they offered a solution! Had a little issue the day of pickup and they offered a solution! More

by Stephi2824 Verified Customer Verified Customer

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Ruby is the reason i deal with mini of Ramsey. She is professional, knowledgeable, returns calls and knows the product She is professional, knowledgeable, returns calls and knows the product More

by alpenglowbr Verified Customer Verified Customer

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ruby is amazing! ! helped out so so much and made our hopes a reality! amazing dealership! ! helped out so so much and made our hopes a reality! amazing dealership! More

by izzy raykh Verified Customer Verified Customer

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Ruby was professional and so very informative about every aspect of the mini clubman. She made the process of purchasing a car stress free and actually enjoyable. aspect of the mini clubman. She made the process of purchasing a car stress free and actually enjoyable. More

by Betty Verified Customer Verified Customer

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Mini of Ramsey have been my dealership of choice for many years. I have always received excellent service. years. I have always received excellent service. More

by rdeanja Verified Customer Verified Customer

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Ruby was amazing. Patient and always willing to answer and doubts or questions we had even if it was after work hours. She made the whole process easy and fun. We coul Patient and always willing to answer and doubts or questions we had even if it was after work hours. She made the whole process easy and fun. We couldn’t recommend Ruby or Mini Ramsey enough. Thank you guys for always making it an amazing and pleasant experience. More

by Amada Fernandez Verified Customer Verified Customer

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A Series of Unfortunate Events Purchased a certified used EV Mini Cooper. Drove home WITHOUT charging cable. I texted salesperson Ruby King to say I’d be in next day. Her response? Did you check the t used EV Mini Cooper. Drove home WITHOUT charging cable. I texted salesperson Ruby King to say I’d be in next day. Her response? Did you check the trunk? As a salesperson, she neglected to check for it before I drove off and didn’t review use of cable and charging with me. I arrive at said time the next day—late afternoon (without charger and dwindling limited range) and Ruby states she hadn’t confirmed time with me. Ramsey is about 25 miles from my home and 35 miles from work. I purchased a commuter car and didn’t expect to drive 50 - 70 miles roundtrip with apprx 100 mi optimal battery range. A charger should have been waiting for me - or better yet - dropped off at my home. After about 1/2 hour + wait and her fumbling around with her boss? (who btw didn’t offer a word) she produces a new box and expects me to be happy? (you’re getting a new one cause we can’t find the old one - previous owner said they returned it) Did they inspect anything? That first night of not being able to charge at home led to a week long catching up game. I haven’t purchased a level 2 home charger yet and am depending on the slower level one. They wouldn’t even charge my car when I asked - and due to next incident of picking up plates with an additional charge of $200 for NJ ev registration leads me to believe that they never sell evs there and Ruby King does not have one herself. Again they refused to charge my vehicle even though I told her I had 16% charge remaining. She claimed she asked her boss and answer was no. Meanwhile my friend leased a HONDA ev and is welcome to charge at dealership anytime.) MINI of Ramsey probably doesn’t even have a charger. Although Ms King claims to charge her MINI ev everyday - just leaves it in there while working. I started to feel uneasy when she refused to remove this ludicrous $500 summer tire nitrogen fill warranty for a NJ car that needs all season tires and nitrogen fill is xx. When I questioned the need she never responded to my text. I now need to shell out more money for tires and lost $500 on warranty for useless summer tires. Unbelievable. But she wanted to have the opportunity to be told in advance of a less than stellar review. I am dismayed by the lack of professionalism. This was a large purchase for me and I wanted to go with electric even though charge limit is inconvenient. I hope the car is in good shape - I do like it so far. I went to a dealership believing I would have a better experience. I have to admit I am experiencing doubt and having buyer’s remorse because of the lack of responsibility and professionalism of Ruby King and MINI of Ramsey. There is a complete lack of customer service. A salesperson should never have to ASK for a good review. If they are doing their job they’ll receive glowing reviews. I’ve never written a bad review before. I am left angry and disappointed. More

by medea Verified Customer Verified Customer

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