Rudolph Porter | Page 9

Parks Hyundai of Gainesville responded

Hello and Happy New Year Ms. Lady Di: My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities to take lessons from our Clients that have visit our service or sales departments. At Parks of Gainesville, we actually listen to your feedback and actively look for ways to incorporate suggestions and innovations into our work process...all in a manner to strengthen our organization. I wanted to take a moment to say "Thank You" for taking the time to prepare and submit a FIVE-STAR Review of your car buying experience at Parks. We really do value your comments. Please keep my contact information handy for future reference. You can call or email me at (352) 372-4251, extension 63226 or at BRussell@ParksofGainesville.com. It will be my pleasure to be of service to you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you so very much for the FIVE-STAR Review of your car buying experience with Rudy Porter and Melissa Gewertz at Parks Hyundai of Gainesville. Both Rudy and Melissa asked me to say "Thank You" for sharing your experience online through DealerRater. In reality, your comments can make a significant difference to the Sales Staff - frequently a Customer will make a decision in advance regarding the SalesPerson they want to work with on the basis of the DealerRater Reviews. I am responsible for reading every review, comment, or suggestion about our Dealership in order to identify customer suggested enhancements or innovations that may help us to do a better job of serving our Customers. We have learned to embrace CHANGE for the BEST. We truly value your comments. Please do not hesitate to call or email me at the number or email listed below. I am here to serve you. Thank You, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Thank you so very much for taking time to review your recent car buying experience with Rudy Porter from Parks Hyundai of Gainesville. This review means a great deal to Rudy - I believe more people look at DealerRater than any other review. We are committed to change for the BEST - in other words, we are never satisfied with the "status quo" and are always looking for new ways to do a better job of serving our Customers. It all starts with truly LISTENING to you. My name is Brent Russell and I literally read every review, comment, or suggestion about our Dealership. I look for customer suggested enhancements that we can adopt or incorporate into our work processes. As the approach implies, it is never ending and dynamic. I am here to serve you! Please do not hesitate to call or email me at one of the numbers listed below. I am here to answer your questions or resolve any outstanding issues or concerns. It is my pleasure to be of service. Wishing you all the BEST, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

We are pleased to hear that you are enjoying your new Elantra. We are writing to say "Thank You" for taking the time to share a FIVE-STAR Review of your car shopping experience at Parks of Gainesville. My name is Brent Russell and I consider the DealerRater Surveys one of the most important for the individual Team Members; in this case both Melissa and Rudy asked me to share a heartfelt "thank you" with you for taking the time to specifically reference their assistance. We actually do read all reviews, comments and suggestions in order to identify opportunities to strengthen the way we do our work or simply reinforce practices that are beneficial. We invite you to keep my contact information handy in the event you have any questions about the Elantra or if you have specific comments or issues that develop. We always want to make it easy for you. Please do not hesitate to call or email at any time. Finally, I want to make the point to say "THANK YOU" for the opportunity to sell you the car. We know you have many choices and I want you to know that we are truly grateful. YOU really count at Parks. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Hello, my name is Brent Russell and I am writing on behalf of all of us at Parks Hyundai of Gainesville, to express our appreciation for your writing a FIVE-STAR Review of our Dealership. Your comments mean a lot, specifically to Rudy and Laura and both of these individuals have asked me to say "Thank You" for citing their names in the review. I actually read every review, comment, or customer-suggestion in order to identify any opportunities to strengthen the way we perform for you. We subscribe to the concept of Change for the BEST...we are always looking at innovations. Should you have any questions, please do not hesitate to call or email me. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Hello and thank you so much for taking time to review your shopping experience with Mr. Rudy Porter. We are sincerely grateful for the opportunity to be of service to you. Wishing you the very best, ALWAYS! Respectfully, Brent Russell