Rudy Garcia

We are very pleased with the dealership this is a seven vehicle we had lots from them and we intend to keep it we had a lot of respect for them and they have respect for us vehicle we had lots from them and we intend to keep it we had a lot of respect for them and they have respect for us More

by agentredkw Verified Customer Verified Customer

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Unbelievable service! I have never enjoyed purchasing a car more than I did with Clay Cooley! Impeccable employees that genuinely care how my car buying experience was go I have never enjoyed purchasing a car more than I did with Clay Cooley! Impeccable employees that genuinely care how my car buying experience was going from start to finish. Every employee made my total satisfaction paramount thru personally engaging me throughout the entire process. When someone can show me thru their interactions with me that if it was important to me, it was important to them! I am now a customer for life! More

by Atda.whitt Verified Customer Verified Customer

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Rudy did a good job and was very professional. His patience and support throughout the process contributed to a positive experience. His patience and support throughout the process contributed to a positive experience. More

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Rudy was very helpful in looking at the car and test driving. He was in good spirits and kept the mood good while processing the deal. He’s a great guy driving. He was in good spirits and kept the mood good while processing the deal. He’s a great guy More

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Rudy was so kind and helpful. We found the car online, and he had it ready for us to look at and test drive by the time we got there. Did a really great job explaining everything We found the car online, and he had it ready for us to look at and test drive by the time we got there. Did a really great job explaining everything to us, was very transparent, and even had a nice lunch recommendation for while we waited. The financing department was also very helpful with helping me choose a plan that was best for me and my situation. Overall had a wonderful experience and would definitely come back in the future for my next vehicle. Big thank you to Rudy and team! More

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Always a pleasure coming to this dealership, wether it be for a new vehicle or just a service. for a new vehicle or just a service. More

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Muy buena atencion son muy amables buenas personas y los recomendare a otras personas para q tenga mayor venta recomendare a otras personas para q tenga mayor venta More

by kelvingomezduarte13 Verified Customer Verified Customer

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Rudy was super helpful, straight forward, professional and worked hard to make this a good experience overall! We appreciate Rudy’s going the extra-mile customer service! We also appreciate him not playin and worked hard to make this a good experience overall! We appreciate Rudy’s going the extra-mile customer service! We also appreciate him not playing the games so often experienced in purchasing a pre owned vehicle! We recommend Rudy! More

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Rudy was great to work with and he didn’t nickel and dime me. He said to me, “Sir I’m not going to lose your business over a few hundred dollars.” At least I didn’t experience the usual drama of, “Let me che me. He said to me, “Sir I’m not going to lose your business over a few hundred dollars.” At least I didn’t experience the usual drama of, “Let me check with my manager”, etc. It’s been about a month, and I’m happy with my purchase. More

by iswillia Verified Customer Verified Customer

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Why would I not recommend this dealer in the future? · The nonnegotiable “Family Care” of $995 · The inability to purchase on a credit card · The negligence to rectify a known · The nonnegotiable “Family Care” of $995 · The inability to purchase on a credit card · The negligence to rectify a known hazardous situation in their parking lot · The “hidden” addition of a GPS tracking system · Selling a vehicle with an easily diagnosable, substantially expensive (15% of the purchase price) leak I purchased a used 2010 Jeep Wrangler Sport on December 26th from Clay Cooley CDJR in Arlington, TX. My sales rep, Rudy Garcia, was genuinely friendly, agreeable and helpful. We took an extended (approximately 5 mile) test drive in the rain. We negotiated a fair price. I tried several times to get the 3-year Family Care ($995) removed but they lowered the out the door price enough to where I stopped negotiating over it. I was never provided with a copy of what it entails but it is on their website. Since the dealer is 40 miles away, it is really not very useful. They were unable to explain why I could not put the full purchase price on my credit card. I wanted the points and had cash on the way to pay it off the next week. I have done this with two motorcycles without an issue. I agreed on their imposed maximum of $3,000 deposit on the card and I would provide the rest as soon as I got the funding. Since it was after hours preventing me from getting my insurance coverage and I was leaving town for Christmas; I left the vehicle with them to wash, fix 2 windshield chips, perform state inspection and tag it. Back in town and with a check for the balance in hand, I returned Dec 31 to pick up the Jeep. While turning into the Collins Street entrance (across from Waffle House), I hit the gate post resulting in approximately $4,000 in damages to my 2014 Ford F-150. The post is only 18” high and extends far into the parking lot. It is obvious, the post has been hit many times. A friend of mine confirmed he hit the same post a couple years ago with nearly the same damage. We had it towed to Clay Cooley Ford, where interestingly enough, the same gates are installed but they put large orange traffic cones on them to increase visibility. It is a known issue, it needs to be fixed. Exploring a lawsuit at the time of this review. While I was waiting for the tow truck, I completed the transaction and got the keys to the Jeep. Shortly after, I got an email and text from Elo GPS. I did not ask for this nor was there anything in the paperwork they gave me a copy of, describing this subscription service. It was not a financed vehicle, so why is there a need to equip my vehicle with a tracking system? I removed the system and contacted Elo GPS for a refund, but they will not provide one, nor would Clay Cooley. It seems they were really unaware how insulting this is to the average consumer. On Saturday, January 4th I was driving the Jeep and it was chilly so I turned the heat on. Antifreeze vapor and a coolant smell filled the Jeep. I googled it to find I have a leaking heater core. This is a $1400 to $2000 repair. It would have been a deal breaker. Being new to Jeeps, this was not something I noticed on the test drive or on the drive home in warmer weather, but it should have been caught during the dealer’s pre-sales inspection. You expect this kind of negligence from a “buy here, pay here” dealer, but not from a company like Clay Cooley. If anyone thinks I m being unfair to Clay Cooley, I would have thought buying a used Jeep from a Jeep dealer would be the safest option. Lesson learned. More

by gtrman Verified Customer Verified Customer

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