Rudy Perez | Page 4

Rudy made the selection process very smooth. Her was very upfront about everything and answered all my questions with a great level of knowledge. And he like football. And can’t imagine the num Her was very upfront about everything and answered all my questions with a great level of knowledge. And he like football. And can’t imagine the number of vehicles I have purchase, but I have never encountered a friendlier and informative finance guy than James. It was the smoothies and quickest finance session I ever had. He was very informative and I love the no pressure approach he uses. I can’t thank these guys enough. Was in a deadline for a vehicle and they stayed late to make sure I had the right vehicle I wanted and the finance plan that worked for me. I have tired other dealerships in town, but Mel Hambelton puts them all to shame with their amazing knowledge and service. More

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I have been in the market for a new F-150 for nearly two years. I had the privilege of working with Rudy. From the moment I shook his hand on the lot I felt at ease and in no way under any pressure. He was years. I had the privilege of working with Rudy. From the moment I shook his hand on the lot I felt at ease and in no way under any pressure. He was extremely knowledgeable in the process and highly professional from beginning to end. Even though I knew exactly what I wanted, he still took the time to show me two other trucks which offered other options and amenities I never would have considered otherwise. He felt more like an educator rather than a sales representative. He was courteous and in no way pushy. He continuously asked me if I needed anything whether it were snacks or beverages. From start to finish, Rudy demonstrated that he is a true professional and customer oriented leader within this organization. Unfortunately, Rudy was not the only individual I had to deal with the date of my purchase. After the cash deal was made, I was lead to the finance department where I was introduced to James. I have to admit, I am shocked that James has an overall 5 star review on this website. At no point did I feel I was getting even a 1-star level of customer service from him. From the moment I stepped into his office I felt like an inconvenience. On two separate occasions he indicated he wasn't even supposed to be working as late as he was and that he just wanted to go home. This made the entire transaction feel rushed and as if I were just another number to him. When I asked if he had a phone charger I could borrow in order to have enough battery life to download Ford Pass he responded with, "I do, but I'm using it". (This caused me to have to drive all the home just to get my charger then come all the way back to the dealership to have the other staff show me how to install Ford Pass.) Furthermore, when I declined to purchase an extended warranty I felt belittled when he stated in a passive aggressive tone, "It's your money." The final moment of frustration was when I asked for a copy of the Gold Standard Checklist and he refused to provide one and stated, "We will mail it to you with your title and if you need it sooner, you can get it online". Had I not already spent 5 hours at the dealership, I likely would have walked out after my interaction with James. I understand that we all have bad days, however, when you are in a customer-centric line of business where an individual is writing a check for tens of thousands of dollars to your company when the exact vehicle is available 13 miles east, it is important to never show it, especially multiples times over. Having been in customer service for over 15 years, I would be repulsed and beyond embarrassed if I found out one of my employees treated a customer the way James treated me. As much I wanted to leave a 2-star review to emphasize how poorly the final phase of my truck purchase went, I continually remind myself of my experience with Rudy and how enjoyable and professional he was to work with. This is what lead me to leaving the overall 3-star review. It is my hope that James was truly just having a bad day and that his ratings on this site are indicative of his true customer service skills, unfortunately for me, I missed out on those skills the day of my purchase. Ultimately, my next purchase will be from Mel Hambelton, however, I will request to have a different finance department representative to ensure my experience is flawless from beginning to end. More

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Rudy was very helpful in getting me into a 2023 Maverick. After communicating my wishes, Rudy helped me place an order in a very narrow order window, ensuring my build spot. After a six month wait, he was ab After communicating my wishes, Rudy helped me place an order in a very narrow order window, ensuring my build spot. After a six month wait, he was able to get me into a similar vehicle significantly earlier, and walked me through the process. Rudy was always very fast to communicate, courteous, and respectful. More

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Excellent service and amazing sales man. Was so knowledgeable and made sure we were happy with purchase even after the sale. Was so knowledgeable and made sure we were happy with purchase even after the sale. More

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Mel Hambleton Ford is great, easy to work with, and they bend over backwards to make the deal. I’ve never had a bad experience at Mel Hambleton Ford. bend over backwards to make the deal. I’ve never had a bad experience at Mel Hambleton Ford. More

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It was a very busy place and we were helped by Rudy very quickly. You had a lot of vehicles to choose from as well. Everyone was very helpful quickly. You had a lot of vehicles to choose from as well. Everyone was very helpful More

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Rudy,James, and Chandra were great to work with. Found the perfect vehicle for me and stayed within my budget! Found the perfect vehicle for me and stayed within my budget! More

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Mel Hambelton’s representative, Rudy Perez, went above and beyond what would be expected from an automotive dealership. The sales experience was truthful, straightforward and almost too easy, something mi and beyond what would be expected from an automotive dealership. The sales experience was truthful, straightforward and almost too easy, something missed by many others. They went out of their way to make the buying process, from an out of state buyer, truly transparent and remarkable. More

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Rudy at Mel Hambleton was a pleasure to work with. The entire atmosphere of the dealership is very pleasant, casual, and self-expressive to the individuals who work there. With such a historic and pos The entire atmosphere of the dealership is very pleasant, casual, and self-expressive to the individuals who work there. With such a historic and positive reputation, MH Ford had the flexibility to offer a wide price range of vehicles to test and explore with a calm and collected team to work with. I found a beautiful truck that was exactly what I wanted and more! More

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Excellent experience purchasing a new Expedition for my wife. Our sales guy Rudy went above and beyond in every aspect of the deal. Excellent communication, great personality and very understanding of my f wife. Our sales guy Rudy went above and beyond in every aspect of the deal. Excellent communication, great personality and very understanding of my families time and needs. Far and away the best car buying experience we’ve ever had and we’ve had several cars over the years. Looking forward to our next deal with Mel Hambelton and will for sure ask for Rudy again! More

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