Russell Boyd | Page 14

Great Customer Service! This is the second new vehicle we have bought from Charles Boyd. My experience both times were amazing. If you are needing a new or used vehicle give This is the second new vehicle we have bought from Charles Boyd. My experience both times were amazing. If you are needing a new or used vehicle give Charles Boyd a chance. Great customer service and ask for John Cash. More

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Incredible Dealer I am 58 yes young and have purchased many cars in my lifetime. I have to honestly say , I have never had a more pleasurable, no stress, no haggle or p I am 58 yes young and have purchased many cars in my lifetime. I have to honestly say , I have never had a more pleasurable, no stress, no haggle or pressure , buying experience in my entire life. I drove 2-1/2 hrs to Henderson and would drive 8 if I had to to buy from them again . They have easily earned my respect and loyalty to their dealership and family . I would highly recommmend this dealership to anyone who is looking for an honest , no hassle , great deal . Congrats Charles Boyd Chevy . You are truly 5 star rated . More

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Bought an Acadia then had the EPC done This was an out of the blue purchase. I have to say this was the fastest no hassel purchase I have ever made. Logan did a great job! Great experience This was an out of the blue purchase. I have to say this was the fastest no hassel purchase I have ever made. Logan did a great job! Great experience!!! The service center was fast, clean, and everyone was very polite & professional!!! More

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Fees = Boo Pretty typical dealership. I had contacted them about a 2016 Silverado and they got to within $300 of where I needed to be. Of course, they wanted t Pretty typical dealership. I had contacted them about a 2016 Silverado and they got to within $300 of where I needed to be. Of course, they wanted their "doc" fee but I refuse to pay ANY fees above my taxes and tags. The negotiations went on for approximately 1 week. One guy would call, then another (manager), then another (super manager), then another (Mr. Boyd), then another (president of managers?). Mr. Boyd was a little snippy on the phone, so I decided then and there that I would not buy from them. I recently reviewed them on another site and mentioned my disgust with their doc fee, and their reply was "legally they cannot remove the doc fee from the paperwork". I challenge them (or anyone else) to find the law that forbids them from removing it. NC General Statute allows for reasonable documentation fees to be charged, but does not require them. Folks it's simple. Don't pay the admin, doc, closing or any other fee of a different name. IT IS PURE DEALER PROFIT. If they say they can't take the fee off their paperwork, or "we have to charge you because we charge everyone else", LEAVE. I bought a 2015 High Country with 9,000 miles on it from another dealer who did not charge any fees. If they don't charge fees, then why do others charge them? There are dealerships out there that are willing to do the right thing; just not here. More

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John's Great Coming Home Experience I'm in the military and after returning home from a overseas deployment, I needed to purchase a pick-up to replace the one I sold prior to shipping ou I'm in the military and after returning home from a overseas deployment, I needed to purchase a pick-up to replace the one I sold prior to shipping out. I drove the 45 minutes to Charles Boyd GMC in Henderson and this experience was just as great as when I bought the sold pick-up 5 years ago. The staff and facility are 10 out of 10. I liked it so well, I brought my mother down 4 days later and she also bought a vehicle from Charles Boyd of Henderson, NC. No question, this is where this family buys and will continue to buy/service their vehicles. More

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Always a great experience They treated us like family from the moment we walked in. Russell was great to work with, always had the answers to our questions. We will be buying f They treated us like family from the moment we walked in. Russell was great to work with, always had the answers to our questions. We will be buying from Charles Boyd Chevy again. More

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Most pleasent buying experience in my life time of 66 years. I experienced extremely fair pricing, no hassle purchasing, professional and sincere courtesy by all dealership employees involved in my purchasing pr I experienced extremely fair pricing, no hassle purchasing, professional and sincere courtesy by all dealership employees involved in my purchasing process of a used vehicle. I felt I was treated as if I were a family member. Everyone went out of there way to insure all of my questions were answered and I was kept informed each step of the way while purchasing the vehicle. More

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Excellent buying experience! I was very pleased with my Cadillac purchase. Everyone was polite, helpful and very professional including the salesman and the management. I will def I was very pleased with my Cadillac purchase. Everyone was polite, helpful and very professional including the salesman and the management. I will definitely buy another vehicle from.Boyd Cadillac. More

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Best Christmas gift giving EVER! Charles &Russell Boyd really made the ultimate 'priceless' moment surprise for my fiancé this Christmas! Thanks so much for the courtesy and professio Charles &Russell Boyd really made the ultimate 'priceless' moment surprise for my fiancé this Christmas! Thanks so much for the courtesy and professional service, smiles and dreams come true for Darrell Townsend and his new 2017 Chevrolet Tahoe!!! More

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An Excellent Team I would recommend this dealership to anyone who is looking for good customer service. My experience w/ them over the past years in buying cars has bee I would recommend this dealership to anyone who is looking for good customer service. My experience w/ them over the past years in buying cars has been very rewarding for me b/c they deliver exactly what you need in a new or used car. More

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