Russell Coutu | Page 3

Tire warranty run around A little over a year ago we purchased a used Ford Ranger. Very nice truck. We told them that we could do a payment around $250.00 we ended up with a p A little over a year ago we purchased a used Ford Ranger. Very nice truck. We told them that we could do a payment around $250.00 we ended up with a payment of $453.00. Big difference and that was the best they could do. We needed the truck so we purchased it. We purchased the tire warranty for $2000.00. The next few days we had to purchase a spare tire and tried to use the warranty. They told my husband that he didn't follow procedure and wouldn't reimburse him for the tire. He has talked to several people in service ( Mike ) and was told that it was taken care of and would receive a reimbursement check in the mail. Well, it's been over a year now and still no check. My husband has talked to the GM and the service manager more than 20 times each time being told to give it a week. Finally the GM told my husband that he won't write out a check and the service manager say's that he will send a check by Friday. It's been over 12 months and my husband is still getting the run around. xxx people DO what you say you will do and stop xxxxxxx my husband around. By the way my husband is disabled and can not drive because he's blind. I feel that Contemporary is taking advantage of him and it's not right. If he could see to drive you bet he would drive over there and get his check. We will never use this dealership again, ever! You should have kept Medlyns Motors as your dealer instead of Contemporary. At least Medlyns knew how to treat his customers. More

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Another successful purchase at Contemporary This will be my 4th car purchased here and I can't recommend their sales section enough. I really appreciate their effort. Clayton is awesome as is This will be my 4th car purchased here and I can't recommend their sales section enough. I really appreciate their effort. Clayton is awesome as is the GM Russ. I went in for an oil change and came out with a new truck, that's how sweet they made the deal. You want an awesome sales guy that doesn't have a typical "used car guy" persona and that actually can answer your questions? Go to Clayton. I guess it helped that they put my dream truck in my price range. More

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Perfect buying experience To any potential customer: Before you read this review, I think you should know two things. 1. I live in Vermont, and this dealership is a three h To any potential customer: Before you read this review, I think you should know two things. 1. I live in Vermont, and this dealership is a three hour drive from my home. 2. I am retired, and spent 30 years in the car business here in Vermont. Let me simply say: his dealership has GOT IT RIGHT! Not only did they have the lowest price, but more importantly, they treat their customers right! That is what I call a good value. Throughout the entire process, every staff member was friendly, professional and knowledgeable. Sunday evening, I sent out four emails to four dealerships that had the exact vehicle I wanted to purchase. Monday morning, Melissa was the first to respond to my inquiry. She followed up with a phone call and left a message. When I spoke with her on the phone, she spoke professionally and confidently. I'm not trying to tell you how to run your business, but I think Melissa is a keeper. :-) BTW, two of the dealerships have still not responded to my inquiry....amazing, don't you think? Thanks also go to Mike and Chris for making the delivery process quick & easy, Sincerely, Stephen Lehr Starksboro, Vt. More

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A new Jeep I finally bought a new vehicle after going to three different dealerships this dealership was fun enjoyable and I recommend it highly. Ben Drake helpe I finally bought a new vehicle after going to three different dealerships this dealership was fun enjoyable and I recommend it highly. Ben Drake helped us out a lot and Russ the GM finalize the deal we wanted because he listen to what we were saying More

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Absolute Best Experience I've ever had Easily the best experience I have had with any dealership. I look forward to coming back, rather than dreading it. I'm a young guy and this isn't my f Easily the best experience I have had with any dealership. I look forward to coming back, rather than dreading it. I'm a young guy and this isn't my first car. I've been to other dealerships and been shrugged off and told I was too young to buy one. The sales staff are great at contemporary. My sales guy, Jay, was super helpful and informative. He gave me updates VIA text which was perfect. The sales managers are top notch guys too, they really add a nice touch to the experience. Also, the GM of the dealership is great! He really cares about helping the customer because he knows it will earn him more business. Well, he's right! I'll be going back for another car soon. I was sent here by a friend of his and when they stated he would work me I was skeptical due to previous dealership experiences. They weren't lying. I got more than I figured for my trade in and I paid a really good price for my new car. The Financial manager was fantastic. Mike really works with you and helps to put things through. He helped to get just my name on the title. They also allowed me some leighway while I transferred my residency to NH from PA. Five stars overall. More

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Always there for us We have been doing business with "Contemporary" since 2005. We have purchased 3 vehicles from them and have had all our vehicles serviced here exclus We have been doing business with "Contemporary" since 2005. We have purchased 3 vehicles from them and have had all our vehicles serviced here exclusively for as many years. They have always been open, honest, respectful, professional, and helpful to a fault. Their service department is outstanding, and although we have seen people come and go over time, everyone maintains a consistently high degree of quality. We keep returning to "Contemporary" because they earn our business and our trust every time we visit them; they never take us for granted and are always willing to help us in any way they can. We all (myself, my wife, and my daughter) particularly appreciate and respect the effort their service people make to inform and educate us of work that is required. They NEVER "talk down" to us and NEVER do any work that isn't necessary and approved by us. AND THEY ARE VERY PATIENT! My wife and daughter especially appreciate the respect they get from everyone here; they are treated as intelligent and valued customers, not "girls". We are very grateful for the effort "Contemporary" makes to provide a business environment that is welcoming and unpretentious with consistently high quality service, and we hope they are there for us for many years to come. More

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Worst car buying experience ever! Knew what we wanted, Worst car buying experience ever! Knew what we wanted, and walked into the door with a stock number. We were told that the owner's wife had the ca Worst car buying experience ever! Knew what we wanted, and walked into the door with a stock number. We were told that the owner's wife had the car as a demo, but we worked up a great deal with the expectation of picking the car up this weekend. Arrived for our scheduled appointment, and were told that the salesman no longer worked there and the car was not there as promised. The floor manager, Derek Eastman, went on to say that the deal that the general manager, Russ Coutu, gave us was invalid since he looked at the wrong stock number, and very rudely threw us out of the dealership. Classic bait and switch, avoid like the plague! More

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It’s very simple; if you need a new or used car, go here. Ask for Will Kelleher, he’s new to car sales, but his honest and sincere sales demeanor is wonderful. Our experience with Contemporary was great fr Ask for Will Kelleher, he’s new to car sales, but his honest and sincere sales demeanor is wonderful. Our experience with Contemporary was great from our first phone call with Jen, right through the sales experience with Will, and our chats with Bill Freeman, Josh Calawa, and other service people as well. Every single interaction was professional, friendly and sincere. That dedication to customer service does not end once the papers are signed, either. Will and Mike LaPlante were great about answering questions I had after the sale. Will and General Manager Russ Coutu both made follow-up calls to make sure we were happy with the car and the service we received. Oh we are happy, VERY happy. It was well worth the trip from central Maine to southern NH to meet such great people and buy the exact used car we had been searching for so long. More

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We purchased a 2006 Van July 2, 2012 and called 7/3/12 to give them a list of the items that weren't working. One of them was that the airbag light was on. When we had the car serviced, the light wasn't on give them a list of the items that weren't working. One of them was that the airbag light was on. When we had the car serviced, the light wasn't on so they couldn't service it. Since then, the light has come on every time it rains, or there's humidity. I contacted Russ Coutu and he said we'd have to pay for this service even though I reported it the very next day I bought the vehicle, due to the time lapse. I was unaware that when the airbag light was on that they would not deploy, thus making the vehicle suceptival to extreme danger. We also reported our 6 CD player didn't work on 7/3/12 as advertised on the web. We were told we would have to pay for that as well. We could NEVER give this manager a positive "comment" and would NEVER take our business there again. BTW, this is our third Town and Country Chrysler, but our last visit to Contemporary! More

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After a previous attempt, I returned and dealt with Clayton Bogus and Cory Luba. After some discussion, a new Charger was purchased. The sale was effortless and Clayton worked hard and was great to w Clayton Bogus and Cory Luba. After some discussion, a new Charger was purchased. The sale was effortless and Clayton worked hard and was great to work with. Clayton's supervisor guided the final price along with Cory and I was happy. I brought the vehicle back for the finish "Protect All" application and the vehicle looks great. Thanks to Clayton, David, Cory, Russ and Steve for their assistance, professionalism and attitude. More

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