Russell Sartin | Page 27

Very professional and customer service oriented. Delivered on their commitment and were genuine in satisfying the customer. Delivered on their commitment and were genuine in satisfying the customer. More

by JIM_PEARSE Verified Customer Verified Customer

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I scheduled an appointment at the Slidell Jeep Dealership, bought my car in because the "Service 4WD" light came on. The car sat there for a week. No one worked on it and no one returned or answ Dealership, bought my car in because the "Service 4WD" light came on. The car sat there for a week. No one worked on it and no one returned or answered a phone call about the status of my car. The day we picked the car up, my husband took it over to Covington without an appointment. They were amazing! They looked at the car the same day, changed my oil, rotated my tires and changed out fog lights! They definitely won me over as a customer that day. Thank you! More

by p31brad Verified Customer Verified Customer

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The Rainbow staff that I interacted with were courteous, knowledgeable and polite, they make the entire experience pleasant. knowledgeable and polite, they make the entire experience pleasant. More

by rshows32 Verified Customer Verified Customer

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We love the fast service that Rainbow Dodge provides. Always willing to work us in quickly. Always willing to work us in quickly. More

by kayjenkins1967 Verified Customer Verified Customer

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Purchased my Jeep Nov 2022. Had 2 recalls since and had oil changed here. Unbelievabley the worst customer service. One of the promises that wanted us to by from here was th Had 2 recalls since and had oil changed here. Unbelievabley the worst customer service. One of the promises that wanted us to by from here was that we would be given a loaner car, regardless of the service. Every time I have brought my vehicle in for service I have been told that they don't have any loaners. 4 times in the past year. The last time I scheduled service, I was told that the service would take only 30 minutes, so I decided to wait. Once there, I was told I needed to find a ride because they were not going to get to it that day. Only when I started complaining about how aweful the service is was I then given a tiny fiat for a loaner. Amazingly that vehicle was found when I was just told several times that they did not have any. If it couldn't get worse it did. My light gray leather interior was filthy dirty when I picked it up. They took no precautions to keep my vehicle clear or at minimum clean it up once service was complete. I had to go back inside to ask for wipes so I could clean it. I was give dry wet wipes that I had to wet to use. Unfortunately, I am stuck with them as my dealership since I purchased the vehicle from them. Btw, Lakeshore in Slidell is just as bad with their customer service, that is when they answer the phone or call you back. More

by ALHP Verified Customer Verified Customer

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Everyone was nice and kept me in the loop on what was going on with my Jeep and stayed on top of all my needs going on with my Jeep and stayed on top of all my needs More

by shannonprit Verified Customer Verified Customer

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All the staff at Rainbow were a pleasure to work with. Only gripe - porter was on vacay. Only gripe - porter was on vacay. More

by Alex D. Verified Customer Verified Customer

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Efficient and professional experience. The work was done days before they promised and was exceptional. The work was done days before they promised and was exceptional. More

by mikefskalos Verified Customer Verified Customer

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The service department is very friendly and got my car fixed in a as soon as they could. fixed in a as soon as they could. More

by tmcdonald5 Verified Customer Verified Customer

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Car in , car out. All work done well and on time. I highly recommend Rainbow Dodge. They have done all required Sevice items on my car successfully for the past 10 yea All work done well and on time. I highly recommend Rainbow Dodge. They have done all required Sevice items on my car successfully for the past 10 years. More

by piratedave2 Verified Customer Verified Customer

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