Rusty Wallis
Rusty Wallis at Rusty Wallis Honda

Rusty Wallis | Page 9

Owner

Rusty Wallis Honda

12277 Shiloh Rd
Dallas, TX 75228

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4.5
147 Reviews
4.5

147 Reviews

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147 Reviews of Rusty Wallis

November 04, 2023

Dealership Rating
Employee Rating

All staff were extremely professional from the maintenance workers to the clerks. No one was trying to sell me items that weren’t needed unlike experiences I’ve had at other Honda dealerships. I p More

by MAX49068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2023

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Max, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

November 01, 2023

Dealership Rating
Employee Rating

The service is very satisfactory and looking forward to seeing you soon and also it is very good Thank you More

by appatel143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernard Williams , Darryl Dotsy

Nov 01, 2023

Rusty Wallis Honda responded

Thanks for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

October 12, 2023

Dealership Rating
Employee Rating

I was originally quoted a 1 week ETA for the completion of work. I only needed one window and window framing replaced. After having to call the collision center multiple times a day to check on the progres More

by B.goodlow.95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 13, 2023

Rusty Wallis Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 04, 2023

Dealership Rating
Employee Rating

Nice and attentive. Kevin knew the car inside and out. Management was willing to work with me and credit guys were awesome. Got the car I wanted for the price I wanted a More

by Cpullenthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bernard Williams , Skyler Barroso, Ondra Calvert, Darryl Dotsy, Manny Garcia, Kevin Harper

Oct 04, 2023

Rusty Wallis Honda responded

Here at Rusty Wallis Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 30, 2023

Dealership Rating
Employee Rating

Scheduled basic service and warranty work nearly a week in advance. At drop off, service rep could not commit to time when service would be done. Call hours later stating parts not on hand. Rusty Wallis ne More

by Ridgeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2023

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 26, 2023

Dealership Rating
Employee Rating

Service and service representatives were great. Availability of service date and booking facilities were great too. More

by RPHILIPS4577
Recommend Dealer
Yes
Sep 27, 2023

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 20, 2023

Dealership Rating
Employee Rating

2.5+ hours for an oil change seems excessive. The overall service this time was fine. Based on this, I rate this particular experience poor and I would not recommend having your oil changed here. More

by PUDDL3S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 23, 2023

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 31, 2023

Dealership Rating
Employee Rating

Thanks to the team for explaining and accommodating their time on service. I had a family event to go to and the front desk concierge was courteous to always check in on me as far as how my car's maintenance More

by daniela_ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Rusty Wallis Honda responded

It's great to hear that we were able to help you out, Daniela. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

June 25, 2023

Dealership Rating
Employee Rating

Muy buen servicio te atiende muy rápido y servicial yo lo recomiendo para hagan su servicio aqui More

by mz_romero65
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Auto service

Jun 26, 2023

Rusty Wallis Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

June 17, 2023

Dealership Rating
Employee Rating

Great experience. Everyone there very helpful. Took care of my problem with the greatest of care More

by Sherman_barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2023

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Barbara, and we hope to see you again!

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