All staff were extremely professional from the
maintenance workers to the clerks. No one was trying to sell me items that weren’t needed unlike experiences I’ve had at other Honda dealerships. I p
maintenance workers to the clerks. No one was trying to sell me items that weren’t needed unlike experiences I’ve had at other Honda dealerships. I plan on doing my business with this dealership from now on.
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by MAX49068
Verified Customer
Verified Customer
Service Price Transparency
Nov 05, 2023 -
Rusty Wallis Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Max, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
The service is very satisfactory and looking forward to
seeing you soon and also it is very good
Thank you
seeing you soon and also it is very good
Thank you
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by appatel143
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2023 -
Rusty Wallis Honda responded
Thanks for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!
I was originally quoted a 1 week ETA for the completion
of work. I only needed one window and window framing replaced. After having to call the collision center multiple times a day to check on the progres
of work. I only needed one window and window framing replaced. After having to call the collision center multiple times a day to check on the progress of my car, being told that the estimator originally assigned to my car quit, having to re-send my insurance estimate because the collision center had lost access to the file, further delays in the work process due to "additional damage found", I was finally informed that I could pick my car up more than 3 weeks later. Upon arrival, the repair was Still not compete due to missing window tint on the window that was replaced. Leaving and having to come back 4 additional days later, the car was finally available for pick up. The repairs I came in for appear to be complete, but the cars' tire pressure light was on, which was not the case when I dropped the car off.
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by B.goodlow.95
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2023 -
Rusty Wallis Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Nice and attentive.
Kevin knew the car inside and out. Management was willing to work with me and credit guys were awesome. Got the car I wanted for the price I wanted a
Kevin knew the car inside and out. Management was willing to work with me and credit guys were awesome. Got the car I wanted for the price I wanted and out in enough time to still see daylight.
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by Cpullenthomas
Other Employees Tagged:
Bernard Williams
, Skyler Barroso, Ondra Calvert, Darryl Dotsy, Manny Garcia, Kevin Harper
Oct 04, 2023 -
Rusty Wallis Honda responded
Here at Rusty Wallis Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Scheduled basic service and warranty work nearly a week
in advance. At drop off, service rep could not commit to time when service would be done. Call hours later stating parts not on hand. Rusty Wallis ne
in advance. At drop off, service rep could not commit to time when service would be done. Call hours later stating parts not on hand. Rusty Wallis never fails to disappoint.
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by Ridgeline
Service Price Transparency
Oct 03, 2023 -
Rusty Wallis Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Service and service representatives were great.
Availability of service date and booking facilities were great too.
Availability of service date and booking facilities were great too.
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by RPHILIPS4577
Verified Customer
Verified Customer
Sep 27, 2023 -
Rusty Wallis Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
2.5+ hours for an oil change seems excessive. The
overall service this time was fine. Based on this, I rate this particular experience poor and I would not recommend having your oil changed here.
overall service this time was fine. Based on this, I rate this particular experience poor and I would not recommend having your oil changed here.
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by PUDDL3S
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2023 -
Rusty Wallis Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Thanks to the team for explaining and accommodating their
time on service. I had a family event to go to and the front desk concierge was courteous to always check in on me as far as how my car's maintenance
time on service. I had a family event to go to and the front desk concierge was courteous to always check in on me as far as how my car's maintenance was going.
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by daniela_ruiz
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2023 -
Rusty Wallis Honda responded
It's great to hear that we were able to help you out, Daniela. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!
Muy buen servicio te atiende muy rápido y servicial yo lo
recomiendo para hagan su servicio aqui
recomiendo para hagan su servicio aqui
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by mz_romero65
Service Price Transparency
Other Employees Tagged:
Auto service
Jun 26, 2023 -
Rusty Wallis Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!
Great experience.
Everyone there very helpful. Took care of my problem with the greatest of care
Everyone there very helpful. Took care of my problem with the greatest of care
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by Sherman_barbara
Service Price Transparency
Jun 18, 2023 -
Rusty Wallis Honda responded
Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Barbara, and we hope to see you again!