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Rusty Wallis
Rusty Wallis at Rusty Wallis Honda

Rusty Wallis | Page 10

Owner

Rusty Wallis Honda

12277 Shiloh Rd
Dallas, TX 75228

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4.5
147 Reviews
4.5

147 Reviews

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147 Reviews of Rusty Wallis

January 17, 2023

Dealership Rating
Employee Rating

Customer service along with the entire dealership is fraudulent and disappointing including the service department More

by kimpossible2711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Fine, Dakota Reynolds

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Jan 17, 2023

Rusty Wallis Honda responded

Kim, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 18, 2023

kimpossible2711 responded

Sure. You have my number on file along with my email address, clearly, since you’ve sent me dozens of emails wanting feedback. Now you have it. I’ll continue to let others know, especially women, to avoid buying, servicing, or walking into this dealership without a male presence. EVERY other dealership that has looked at my paperwork says “wowww” every time they see it.

Jan 20, 2023

kimpossible2711 responded

For future customers or people reviewing this site. The copy / paste email that Rusty Wallis adds to the “unhappy” reviews portraying that they are concerned is just a “portrayal”. They’re not going to reach out nor do they have intention to do so. It’s intended to “save face” for their business and that’s all it is. They manipulate numbers on paperwork, “man handle” women on upsales to the point of intimidation and trying to make you feel like an idiot, and if you need service work done whether under warranty or not, they’ll service your vehicle for payment, then leave whatever warranty service you are entitled to undone. Don’t believe me, go ahead, buy from them…… and wait. You’ll be back too in order to review as well to hopefully help others avoid this. Their reviews on Google site look great but how many are friends and family of co workers or got a discount for posting? Think before you buy and read EVERY line before you sign. Check other dealerships before you buy, take paperwork to other dealership, and you’ll get a better offer than the first or second one from Rusty Wallis. Listen to this review and you will save thousands. Don’t fall for the “ what monthly payment do you want?” Scam either. Do your research, know your price and worth of what you want, and stick to it. TRUST THIS. And for the love in all that’s holy do not deal with “DAKOTA”. And last but not least, if you see a price they have advertised online, be ready to hear the spill about how it’s not real or that doesn’t include destination fees, prep fees, environmental fees, tree fees, save the highway fees , or whatever other BS they can come up with to scam you out of an extra thousand or more dollars. Learn from my lesson.

November 16, 2022

Dealership Rating
Employee Rating

Excellent attention y buen servicio good Rapides, Buena explication, personal que habla a espanol bueno bueno More

by ortegajuana1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Adame, Skyler Barroso, Ondra Calvert, Manny Garcia

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Nov 16, 2022

Rusty Wallis Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rusty Wallis Honda, we look forward to having you as a valued customer for many years to come!

November 16, 2022

Dealership Rating
Employee Rating

Great customer service and very knowledgeable. Definitely recommend their services. They serviced the transmission and flushed it three times due to metal debris in it. More

by Franco.aleman1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Unfortunately don’t recall his name but he did a great job

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Nov 16, 2022

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 17, 2022

Dealership Rating
Employee Rating

You all were very polite and courteous prompt and got the job done was and am very satisfied thank you highly recommend your services to others More

by Joycelyn smith
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Darryl Dotsy, Micheal Hayes

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Sep 18, 2022

Rusty Wallis Honda responded

Joycelyn, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

August 23, 2022

Dealership Rating
Employee Rating

Took care in for regular maintenance and damaged the vehicle. They did not compensate me for the damage but did attempt unsuccessfully to fix it for free More

by ross.terada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Aug 26, 2022

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 19, 2022

Dealership Rating
Employee Rating

Bought a used car for my daughter. The purchase was easy, and my daughter loves it. The follow up service and repairs promised at the sale, however, has been horrible. Three return tr More

by Disappointed In Dallas
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alliona Carroll , Edwin Banales, Manny Garcia, Leroy Rupert

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Aug 22, 2022

Rusty Wallis Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 15, 2022

Dealership Rating
Employee Rating

Dan un buen servicio ,son excelentes, son cordiales,muy amables, son rápidos en el servicios More

by MARIBLE121213
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jesse Baez

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Aug 16, 2022

Rusty Wallis Honda responded

Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

August 10, 2022

Dealership Rating
Employee Rating

Les tomo 3 hrs darme una llave. Cuando porfin me dieron el carro dejaron cables colgando, regrese de nuevo les tomo otros 30 min arreglarlo. De verdad no pierdan su tiempo val More

by deus618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Aug 11, 2022

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 28, 2022

Dealership Rating
Employee Rating

Requires patience with the wait and all, but overall very friendly customer service, I’m satisfied on how my experience went. More

by Jonathan A L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 29, 2022

Rusty Wallis Honda responded

Jonathan, thank you for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

July 19, 2022

Dealership Rating
Employee Rating

Rusty Wallis Honda Car dealer is one of the best car dealers in the state of Texas. More

by Andy C. Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 19, 2022

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Andy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

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