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Ryan Chan

Overview Reviews (60) Inventory (375)

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Ryan Chan

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Ryan Chan

New Car Sales

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.8

60 Reviews

Overview Reviews (60) Inventory (375)

4.8

60 Reviews

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60 Reviews of Ryan Chan

March 12, 2025

Dealership Rating

Employee Rating

Generally the service is excellent and the price more expensive compared to others.and the service they recommended is a lot expensive compared to others.and the service they recommended is a lot More

by GBEMNET

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Dinwid, Lou Alsaadi, Antonio Flores, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Jonathan Castillo, Daniel Conway

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Mar 13, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear you enjoyed our excellent service. We strive to provide value that makes a difference, and it’s great to know you appreciate our recommendations. Your feedback motivates us to keep raising the bar!

February 21, 2025

Dealership Rating

Employee Rating

Caleb was and is amazing he changed me and my children’s life I pray he never leaves camelback Toyato life I pray he never leaves camelback Toyato More

by brookiewinston7

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jim Dinwid, Caleb Johnson, Antonio Flores, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Jonathan Castillo, Daniel Conway

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Feb 24, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear about the positive impact Caleb has had on you and your family. Our team is dedicated to providing excellent service, and it’s great to know we’re making a difference. We appreciate your support!

February 15, 2025

Dealership Rating

Employee Rating

Took care of the car service and recall. Explained everything that I needed to know. Even the person who sold me the car, Ryan Chen, came and greeted me . Everyone treated me warmly. Explained everything that I needed to know. Even the person who sold me the car, Ryan Chen, came and greeted me . Everyone treated me warmly. More

by RONANDCARA1

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael French

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Feb 17, 2025 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear that our team, including Ryan, made your experience so positive. Providing excellent service and ensuring you’re informed is our priority. We appreciate your support and look forward to seeing you again!

December 31, 2024

Dealership Rating

Employee Rating

The best experience I have ever had at a dealership. Ryan, Daniel and Jesse all made it seamless. Ryan, Daniel and Jesse all made it seamless. More

by KB

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesse Lopez, Daniel Conway

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Jan 03, 2025 -

Camelback Toyota responded

KB, thank you for your fantastic review! We're thrilled to hear that Ryan, Daniel, and Jesse made your dealership experience so seamless. We appreciate your feedback and look forward to welcoming you back soon!

December 13, 2024

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Employee Rating

They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience. Finance office is a high pressure sales experience which ruins the car buying experience. More

by Bro

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Lou Alsaadi

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Dec 16, 2024 -

Camelback Toyota responded

It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

November 26, 2024

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Truly helpful. Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! More

by JEFF.THUERAUF

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Johnson, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Jonathan Castillo

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Nov 27, 2024 -

Camelback Toyota responded

Thanks, Jeff! We're thrilled to hear you had a great experience with our team. We strive to make your time with us enjoyable, and it’s fantastic to know you appreciated the amenities. Enjoy your new Toyota!

November 25, 2024

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Employee Rating

Great Customer Service. The whole team was great. A very pleasant experience. Thank you. A.R. The whole team was great. A very pleasant experience. Thank you. A.R. More

by ALEJANDRAASHLEY2018

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Ajayi, Terrance Borthwell, Maryam Azari, Jonathan Castillo, Daniel Conway

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Nov 27, 2024 -

Camelback Toyota responded

Thank you, Alejandra! We're thrilled to hear you had such a positive experience with our team. Your kind words about our customer service truly motivate us to keep delivering great service. We look forward to serving you again!

October 15, 2024

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Employee Rating

Very efficient service! Hands on! Easy to deal with! Met all my needs and went above and beyond! Hands on! Easy to deal with! Met all my needs and went above and beyond! More

by DVASSILIOU78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a positive experience. Our team always aims to go the extra mile, and your feedback truly motivates us to keep delivering top-notch service. We look forward to serving you again soon!

October 12, 2024

Dealership Rating

Employee Rating

Very disappointed. They took almost 4 hours for delivery, the docs only took 20 mins. Really no excuse. I guess my lesson is never buy a EV from a dealer who sells mo They took almost 4 hours for delivery, the docs only took 20 mins. Really no excuse. I guess my lesson is never buy a EV from a dealer who sells mostly gas vehicles. They never checked the vehicle for the charge cord, even after I asked several times. They didn't fully charge the vehicle, so had to spend another hour elsewhere before heading home. And no one knew how to set the vehicle up. Awesome. More

by AZMENTORS

Verified Customer

Purchase Time

Recommend Dealer

Other Employees Tagged: Lon Nguyen, Ever Valenzuela

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Oct 15, 2024 -

Camelback Toyota responded

It’s clear that the delivery process and incomplete vehicle setup fell short of expectations, and we want to address that. The delivery time and lack of knowledge regarding the EV setup are not reflective of the standards we strive to maintain. To further discuss your experience and ensure that these concerns are addressed, please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 09, 2024

Dealership Rating

Employee Rating

Had to go back and fourth on the what was covered under my warranty for an alignment issue. Vehicle did not have any issues before they worked on it. Finally did the alignment said it was good to go but ve my warranty for an alignment issue. Vehicle did not have any issues before they worked on it. Finally did the alignment said it was good to go but vehicle still pulls to the right More

by MCKINEY_KYLE7

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Lou Alsaadi , Leslie five stars

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Oct 11, 2024 -

Camelback Toyota responded

We understand your frustration with the back-and-forth communication regarding warranty coverage and the ongoing pulling sensation you're experiencing. We take pride in providing exceptional service, and it appears we fell short on this occasion. To ensure a thorough review and resolution, we'd like to put you in touch with Jimmy, our Service Manager, he can be reached directly at cbtservice@vtaig.com

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