Ryan Deluca

Very competent staff. They listen to you and are willing to deal with you. They make buying a new car pleasant and timely. The dealership itself is very comfortable and They listen to you and are willing to deal with you. They make buying a new car pleasant and timely. The dealership itself is very comfortable and relaxing. One of te best dealerships I’ve ever encountered! More

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Collin was amazing! You should all buy your car with him. He was so helpful and took the time to ensure the car I drove off with was exactly what I wanted and within my You should all buy your car with him. He was so helpful and took the time to ensure the car I drove off with was exactly what I wanted and within my budget. I recommend all first time car buyers to work with him! More

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From start to finish, this was a great car buying experience! Collin was super helpful and spent plenty of time showing me different models and explaining the features and value for each. I didn’t fe experience! Collin was super helpful and spent plenty of time showing me different models and explaining the features and value for each. I didn’t feel any pressure to buy, but ended up loving the CX-30. The financing process was a breeze and the finance manager made sure to go over everything in my contract. Overall, this is a great place to buy a car! More

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Great service which was done in a timely manner. Everyone was very polite and knowledgeable. Everyone was very polite and knowledgeable. More

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A great experience shopping for a new vehicle, I appreciate everything and everyone I encountered. appreciate everything and everyone I encountered. More

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Never been treated worse at a stealership. Contacted the General Manager to complain and he couldn't even be bothered to respond. Run to any other dealership in town. Contacted the General Manager to complain and he couldn't even be bothered to respond. Run to any other dealership in town. More

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This dealership pulled a bait and switch. Not one but two members of the sales team told me they could go with my OTD offer on a vehicle and they came back with some ridiculous quote where th Not one but two members of the sales team told me they could go with my OTD offer on a vehicle and they came back with some ridiculous quote where they made up a ridiculously high number, applied a discount (which brought it to my offer), then charged me with thousands of dollars in add-ons and fees which, at the end of the day, they wouldn’t back down on. They wasted my time and theirs just to toy with me and then tell me to jog on. DON’T GO HERE FOR A FAIR DEAL OR GOOD USE OF TIME! More

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I went in to inquire about a 2022 Mazda CX5 Carbon I went in to inquire about a 2022 Mazda CX5 Carbon Edition on January 28, 2022 after speaking with the Internet Sales Manager. Spouse and I used a I went in to inquire about a 2022 Mazda CX5 Carbon Edition on January 28, 2022 after speaking with the Internet Sales Manager. Spouse and I used a car buying service through our government employee bank to obtain the best possible deal making all dealers compete for the best sale price. Horne Mazda (Tempe) Internet Sales Team Manager was very responsive in communication and competitive amongst other offers from competing dealers in our area. This is the reason why we chose to give this dealer a try despite other reviews. Our Honest Feedback: - Dealership was very clean and modern in appearance - Internet Sales Manager was very good to work with, a personable person who we felt comfortable working with - Sales Manager was also polite, friendly and made us feel the same towards him. - Both these representatives at Horne Mazda seemed to be very honest and straight forward with us about pricing and the out the door price. - Vehicle we wanted was present and pulled up for us to look at upon arrival (6 miles on odometer) - process was very straight forward and numbers matched on paper as what they said verbally in the end (Thank you for that). Of course we had to prove competing offers from other dealers on paper which wasn't a problem. - We have an older BMW SUV that we had driven there inquiring about trade-in, the value resulted in a $1500.00 offer. The lowest offer we had received and obviously declined. We kept the vehicle. It's worth $6000 all day long, I work on cars and know this was not the best trade in offer. Don't blame the dealer for that offer, older cars break and may be hard to get rid of, understood. Folks need to be aware and prepared for that if you are depending on these funds towards a down payment. right not be the beat place for trade value. I don't think they really want to deal with trade-ins because it requires work, people and more salaries to deal with trade in vehicles. Its a small dealership. - Documentation signing went smoothly and we were out the door fairly quickly, however we noticed a few couple things about the "Mandatory Dealer Add ONs" paperwork that we did not like: DEALER ADD ONS: 1). PAINT & INTERIOR: No installation date of exterior paint and interior Smartshield Protection Plan ($899) on the paperwork. The date was fixed (added) a few days later at the dealer (thank you). I verified Smartshield registration by calling Smartshield however, there is no proof the products were actually applied according to Smartshield, they are only able to validate the vehicle was registered by the dealer under the program with nationwide warranty (which it was registered). No paint protection residue visible anywhere that normally is obvious and visible somewhere on the car. It's magic protectant (snake oil). 2). Window Tint: We were "verbally told" the tint was installed at the dealer, 3M brand and if there is any issues return to the dealer. There is no paperwork, no receipt, describing a date of installation, type of tint, brand, darkness/legality shade, etc... CONCERN: If I move out of state or the area, who do I contact regarding a tint problem (peeling, fading, discoloring, etc..) needing repair or replacement? Where is the nationwide warranty for the tint job? DEALER RESPONSE IN PERSON: Call us and we will work it out in the future should you have any issues.......... PROBLEM: What if Horne Mazda in Tempe closes? What if Horne Mazda mysteriously loses my vehicle VIN# as being on their lot? Now we are stuck with tint and have to pay for removal (expensive) of old tint and reapplication of a new tint (more expensive). . By choosing my own product, tinting my own vehicle and obtaining a warranty through a reputable installer backed by a well known brand, I can pay once and have a long term warranty nationwide. This is why I despise 'Dealer ADD ONs". It's an overpriced scam and a quick way to make a lot of money in my opinion. 3) Window Etching Plan: Paperwork present, installed on vehicle AFTER PURCHASE DETAILED INSPECTION: - Scratches on hood, vertical and horizontal from what appears to be (speculating) from an automatic car wash as this could be the only way a brand new car with 6 miles on the odometer has these kinds of scratches, unless it was from the detail person applying the Smartshield Paint Protection? I will never know but someone knew those scratches were there. - Hood latch would not open on JAN 30, 2022 after driving for an hour and stopping to fill up with gasoline, also to check fluids under the hood because we smelled a burning smell like oil burning. Went home to figure out this hood latch problem ( I'm a mechanic). - After multiple attempts and finally getting the hood to open, found Broken plastic pieces wedged between the hood latch mechanism, causing the latch to bind and the finger lever and preventing the hood from opening. Removed plastic pieces to free hood latch and the hood latch returned to an operable state but, wasn't sure how safe as Mazda Parts Database for 2022 has not been released yet as of FEB 5, 2022. ACTION: Took to Dealer on FEB 4, 2022 for hood latch diagnostic rendering the vehicle safe to drive and operating as designed. CONCERN: if there is no parts database for a technician to see the design of a hood latch including all assembled parts, then how can you say the hood latch is safe and operating as designed when the owner is recovering broken plastic pieces stuck in the hood latch causing it not to open? - Oil spilled on engine from factory and engine bath was covered in what appears to be a shipping oil causing a burning oil smell inside the cabin when the. engine gets hot ( getting better each day) RECOMMENDATION & PREVENTION OF CUSTOMERS ARRIVING WITH THESE KINDS OF COMPLAINTS ON A NEW CAR FROM YOUR DEALER: 1) Conduct a pre-delivery inspection on the vehicle, record the problems and fix them before you place it on the lot for sale. Cover the car inch by inch and fix it on the spot before any detail work gets done, before any paint protection, window tint, etc...... INSPECTION IS FIRST! ********Pre-Delivery Inspection was not conducted, copy of inspection not provided to purchasing owner at time of sale, form was blank in the glove box and I had to request the inspection to be conducted the following week after purchase to feel safe and comfortable in this car. Something is wrong in this dealership[p. There is a disconnect between service and sales and very unorganized. *******INITIALLY DENIED COPY OF INSPECTION BY SERVICE WORKER, then after finally getting a little frustrated (after their attitudes) and I firmed my voice that a customer is authorized a copy (not the original) of the inspection document for peace of mind the car has been checked and safe to drive by the selling dealer. I've always obtained a dealer vehicle inspection copy with a new car purchase. 2). END RESULT: Vehicle was inspected by dealer technician, although I disagree it is completely fine, I have a receipt of inspection so when the hood flies open on the highway and causes an accident, I have a written record/receipt of the concern and inspection by this dealer. SERVICE DEPARTMENT: I'll be straight up honest here, these people are rude, they do not want customers, they do not want to listen to customers complain about broken parts on a brand new car, and Missing inspection records. They didn't like my laundry list of things I had concerns with. I felt like they knew I was coming and just wanted to do the bare minimum to get me to shut up and get me out of there. Even commenting about times are tough right now, quality is down, things are not normal... That's an excuse! SERVICE BAY AREA: Outdoors (where they work on your car); no climate control for mechanics and just a roof over their head. I would not want to work at this Mazda dealership. Just by interacting with people inside over a few hours, I can tell there is a serious disconnect somewhere and people internally are not meshed like a team. Complaints I had about scratches on the paint, cargo cover missing, tow eyelet missing was referred to the sales team, however I had already consulted with the sales team and was told to go through service department. Messy organization in this place. Sales team seemed good to work with including correcting the missing dates on forms and missing pages on dealer add ons. Really would have liked to have a receipt for the tint for warranty purposes. Very friendly sales staff. Just the service department sucks and needs an attitude adjustment. Future service will never be here. I'll shop locally and probably use Chapman Mazda which I've already spoke with and wish I would have went there initially. A good deal or fair deal is not always the best deal! Shop wisely! Recommend walking into the service department and speaking with folks before you talk to sales. Sales is a one time deal, Service is long term. That's how I would gauge my next purchase. More

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