Ryan Fehl

Chastang Ford responded

There's no greater compliment than a returning customer! We're so glad our team made your second truck purchase another great experience. Thank you for your loyalty and for being part of the Chastang Ford family!

Chastang Ford responded

Thank you for trusting the Chastang team! We’re happy we could make your service visit easy and get you in and out the same day. We appreciate your business!

Chastang Ford responded

Thank you for choosing Chastang Ford. We’re glad our service team was helpful and took the time to make sure you understood what your vehicle needed.

Chastang Ford responded

Thank you for the 5-star review! We’re glad you found our dealership clean, our team welcoming, and your wait time reasonable while we helped with your concern.

Chastang Ford responded

Gracias por sus comentarios. Lamentamos cualquier malentendido. Se le informó que, si el diagnóstico confirmaba un problema con la transmisión, estaría cubierto por su garantía. Sin embargo, la inspección determinó que el problema estaba relacionado con el motor y no con la transmisión. Si desea conversar sobre el diagnóstico o tiene alguna pregunta, le invitamos a comunicarse directamente con nuestro Departamento de Servicio al 713-678-5072

Chastang Ford responded

Thank you for your feedback. We apologize for any misunderstanding regarding the diagnostic charges. Your diesel truck was brought in for a diagnosis, which involves much more than connecting a reader and simply pulling codes. Our technician spent several hours thoroughly assessing the vehicle to identify the concerns and provide accurate repair recommendations along with a repair estimate. We understand that you ultimately decided not to proceed with the repairs, and we fully respect that decision. Our intention is never to pressure customers into completing repairs. Rather, our goal is to provide an accurate diagnosis and professional recommendations so that our customers can make informed decisions about their vehicles. We appreciate your feedback, and if you would like to discuss your experience further, please feel free to contact us at 713-678-5048. We would welcome the opportunity to speak with you and address any remaining concerns.

Chastang Ford responded

Thank you for the 5-star review! We're glad to hear our team provided kind, efficient service and made your truck's maintenance experience the easiest you've had. At Chastang Ford, we're committed to delivering fast, professional service every time. We appreciate your trust and look forward to seeing you again!

Chastang Ford responded

Thank you for your feedback. We appreciate you choosing Chastang Ford and apologize for the delay. We understand that every minute matters, and we'll use your comments to continue improving our service experience.

Chastang Ford responded

Thank you for continuing to trust Chastang Ford with your oil changes! We’re glad the Chastang team made your visit comfortable and took great care of you from check-in to check-out.