Ryan Getzinger | Page 58

The best experience They knew exactly what I wanted and very affordable! Matt was amazing!! Definitely a perfect experience and I love my new car! Definitely go back!!! They knew exactly what I wanted and very affordable! Matt was amazing!! Definitely a perfect experience and I love my new car! Definitely go back!!! More

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Check engine repair service I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forw I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forward fix. Thoughout the process they were very polite and they did a great job of explaining everything that was happening to my car. More

by Brian Gagnon Verified Customer Verified Customer

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Had an emergency with my beetle. Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It w Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It was fixed the next day. So happy! Didn't have car repairs in my schedule or budget, but they made it a painless as possible! Thank you Coastal! Note: was the weekend before 4th of July. They were booked, but still got me back on the road :) More

by chickenface Verified Customer Verified Customer

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Service Experience The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I h The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I had questions about. By far the best car dealer I have brought my car to for service. More

by Trish Verified Customer Verified Customer

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Wonderful service with no appointment! I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me firs I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me first thing in the morning. They checked everything out and sent me on my way! More

by ABARR54 Verified Customer Verified Customer

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An Experience I Shall Never Forget From the moment I spoke to Joe, and discussed what I wanted and the price, I knew this was the place I wanted/would buy my new Jetta. Rich gave me an From the moment I spoke to Joe, and discussed what I wanted and the price, I knew this was the place I wanted/would buy my new Jetta. Rich gave me an Extended amount of time explaining to me all the features of my new Jetta in great detail. Thank you, Rich ! This was topped off with an enjoyable financing experience with Amanda who made it easy and fun to understand. Meeting Ryan has cemented my desire to have my car serviced only by Coastal Hanover for hopefully many years to come. Good to know I have a wonderful dealership I can rely on ! More

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Very Helpful and Patient The staff were very helpful and nice people, as well as very patient during the entire process. They did not try to rush me nor were they deceptive in The staff were very helpful and nice people, as well as very patient during the entire process. They did not try to rush me nor were they deceptive in their attempts at getting me to buy. I am very happy with the outcome! More

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Total lack of communication I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to f I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to follow up on the status at 1pm only to have the phone ring for 5 minutes before I gave up. When I called again I ended up with the voicemail of the service advisor who never returned my call. At 3pm I called again and told the person answering the phone that I hadn't heard from anyone so she was able to track down service and tell me my car would be ready for pickup that night. When I picked up the service advisor told me the check engine light might come back on and if it does it's related to a recall and he'd have to order a part. The next day the light came back on. Why not just order the part right then since the light was going to come back on?! Now I have to find another time to bring it in for service. I'm thinking of going totally out of my way up to Braintree since I'm so unimpressed with my first experience at Coastal. More

by LC326 Verified Customer Verified Customer

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Bad service. I arrived at the scheduled time, was told the service would take 45 minutes, and when I came back 90 minutes later they had not even started working o I arrived at the scheduled time, was told the service would take 45 minutes, and when I came back 90 minutes later they had not even started working on my car. It messed up my schedule for work for the day. More

by agh896 Verified Customer Verified Customer

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No muss, no fuss My 2015 Passat TSI SEL is my 3rd VW. With each car I received great service, prompt repairs or maintenance check ups. Everyone was courteous and fr My 2015 Passat TSI SEL is my 3rd VW. With each car I received great service, prompt repairs or maintenance check ups. Everyone was courteous and friendly. The service mgr. is always great. She helped me when I popped in many times with silly questions that I still don’t know the answer to. Not her fault. She was patient and very helpful each time. I would recommend Coastal to anyone. I love my Passat. More

by margodoyle45 Verified Customer Verified Customer

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