Ryan Hancock

I have a 2022 Santa Cruz first I take it to get service and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work w and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work with a third party company for that and they want me to do all the work to call them and get things set because they feel they are being a middle man and don’t want that so then they were supposed to take pictures and set that up then told me they didn’t take the pictures and need me to take them and send them to them so they can do it and then to me that’s xxxxxxxx and I shouldn’t have to do any work when I pay extra for the windshield protection so then after all of that still nothing happens and then maybe 2 weeks later the transmission blew on the cruz and I take it in to get that fixed which they did fix that but during that time I brought up the windshield again and they told me to just worry about 1 thing at a time and they’ll the transmission fixed and they’ll put the windshield in the notes which they didn’t and then I needed a loaner car so I can get to work and military drill after that being a xxxx show just to get a loaner car when my vehicle was fixed they supposedly tried calling me multiple times even tho I didn’t get a call but the service member emailed me to let me know so I then I brought the vehicle back in he said I tried calling you I said no you haven’t and I asked what number you called cuz I didn’t get nothing and he told me the number and it wasn’t mine so then I asked for him to get my contact info in the system and he said no they don’t need it so that’s some xxxxxxxx right there and really xxxxty so then I said did you get the windshield fixed and he tried acting like he didn’t know about so then he asked let me get your number so I can call you when that’s set up and he then went out and took pictures of the windshield and said he’ll give me a call now it’s been 2 weeks and nothing and I reached out to him with the email he reached out to me on and still no reply More

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Wonderfully helpful to a family in need!! Our vehicle was subject to a recall, but showed no signs of the issue - until of course we were 6 hours and almost 400 miles from home! The closest de Our vehicle was subject to a recall, but showed no signs of the issue - until of course we were 6 hours and almost 400 miles from home! The closest dealership happened to be Great Lakes Hyundai, and the OH road commission tow truck took us there. We dropped in on them, with a dead vehicle, completely unannounced, and they were kind and gracious from the start. Ryan (the service advisor) had a rental for us within minutes of arriving, got all of our information, and started working the issue immediately. The service team was ultra-accommodating as we unpacked our vehicle and re-packed the rental so we could continue home with our two young kids. The service team was in touch with us through the whole ordeal, patiently and kindly answered all our questions, and coordinated everything for the repair and return of our vehicle. A few days after our car was returned to us, I had a follow up question, and called to speak with Ryan, who again professionally, kindly, and quickly answered my question. If we lived in the area, we would not hesitate to continue to do business with GL Hyundai and the team! More

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Great experience for years Just found this site to rate my dealer. Been leasing vehicles, getting routine service and maintenance done here for years. All of the employees there Just found this site to rate my dealer. Been leasing vehicles, getting routine service and maintenance done here for years. All of the employees there take the time to greet you and find out what your needs are for the visit. My family has been through the leasing of a car five times now. They always make sure we know how to use all the new things in the cars. More

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Good Experience Joe Camino is a helpful and professional salesperson. My experience with the service department has always been positive, with work being done correct Joe Camino is a helpful and professional salesperson. My experience with the service department has always been positive, with work being done correctly and in a timely manner. This is the third car that we have acquired from this dealership. More

by mkatz2648 Verified Customer Verified Customer

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New Tuscan Had a very great and easy experience with Mike Hall and Great Lakes Hyundai. We're leasing a car for my daughter and they made it super easy from star Had a very great and easy experience with Mike Hall and Great Lakes Hyundai. We're leasing a car for my daughter and they made it super easy from start to finish! More

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Sonata Nice people good place to buy a car in and out fast . Service is good car was nice and clean and filled up with gas Nice people good place to buy a car in and out fast . Service is good car was nice and clean and filled up with gas More

by Black st Verified Customer Verified Customer

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My First Time This was my first time ever leasing/buying a car. My experience here was the BEST! I told them exactly what I wanted and didn't want and they delivere This was my first time ever leasing/buying a car. My experience here was the BEST! I told them exactly what I wanted and didn't want and they delivered it perfectly. More

by nicholemiller1998 Verified Customer Verified Customer

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Great Service! I have a 2014 Honda CRV, but have lost all confidence in the Honda dealership where I bought it. My daughter bought at car at Great Lakes Hyundai and I have a 2014 Honda CRV, but have lost all confidence in the Honda dealership where I bought it. My daughter bought at car at Great Lakes Hyundai and she had such a wonderful experience that I thought I would try Great Lakes Hyundai for service on my Honda CRV. The Service Consultant there named Ryan Hancock went out of his way to help me, and has been consistently helpful ever since. He is very professional, respectful and truly inspires confidence in that dealership. Everyone I have talked to there is friendly and obviously enjoys working there. What a great place to do business! More

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