Ryan Hellgeth | Page 4

Began service on time and finished timely. Due to construction i didnt like the waiting room because i am immuno compromised and there was a hacking cougher who didnt cover his mouth. Due to construction i didnt like the waiting room because i am immuno compromised and there was a hacking cougher who didnt cover his mouth. More

by Care bear Verified Customer Verified Customer

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Reliable, Knowledgeable, Accommodating, Friendly and Courteous! Everything you want in a dealership. They not only cared for my vehicle but they also cared about my needs and concerns. that’s why I con Courteous! Everything you want in a dealership. They not only cared for my vehicle but they also cared about my needs and concerns. that’s why I continue to go back. A weight off my shoulders in today’s busy world. More

by CSCHUEPBACH Verified Customer Verified Customer

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I would like to have given this rating a higher one. But I brought the car in to have two recalls taken care of and what was estimated to be a two hour wait time turned into an all day exercise. They al But I brought the car in to have two recalls taken care of and what was estimated to be a two hour wait time turned into an all day exercise. They also didn’t call to notify me that it was going to run this long, so I had to deal with driving a loaner car overnight, and having to rearrange meetings around not having a car when I thought I would have one. So, the people I dealt with were wonderful, but their processes appear to be a little broken… More

by Tim C. Verified Customer Verified Customer

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Asked for tire rotation of front tires after first tire rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated tor rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated torque wrench every 6 months from first visit. Tech refused to do it after specifically asking for and willing to pay extra.. Hyundai also called and said tranny recall would take an hour. Dealership said 3 hours due to file size. Also told brakes and rotors needed resurfacing after 15000 and caliper slides greased without actually looking at any of it or taking off to verify, than told Hyundai reccomends it. Rotors are completely smooth without grooves. Hyundai recommends inspection but not of the other work they tried to sell. Also of immediate attention was shock/suspension without stating or explaining. Let's keep it going with muffler/exhaust pipes/ and engine oil and fluid leaks after only looking at the mileage and not seeing the oil was only 3500 miles/golden brown vs the 7500 miles Hyundai recommends. Add not resetting maintenance schedule on the car. Also to mention without explanation was the radiator core/air conditioning condenser. None of this is mentioned with Hyundai other than inspection not service that requires immediate attention. Nor any explanation as to why other than they say Hyundai recommends it contrary to their own schedule. Only word of mouth. No proof. This car is at 15000 miles. They cannot explain one condition other than Hyundai recommends it without showing Hyundai's list to prove. The math is not adding up when questioned and there are no answers nor work to show their recommendations much less the time to explain for their overworked fridays where they are too busy to explain. Zimbrick Eastside Madison has lost it's way and is a very good reason why I have not purchased my last 3 Hyundai's from them plus all other service. More

by JSCHWERTY Verified Customer Verified Customer

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Staff was great! All work done on time and as expected. Always great customer service. All work done on time and as expected. Always great customer service. More

by dunnone10 Verified Customer Verified Customer

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We love Hyundai Zimbrick! We love the customer service. They explain what’s going on in terms that car people don’t understand. They always greet us with a warm, genuine smile We love the customer service. They explain what’s going on in terms that car people don’t understand. They always greet us with a warm, genuine smile. Very kind people from the dealership to the car service. More

by WilderB Verified Customer Verified Customer

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Did well considering all the construction managed service and customer comfort under unusual circumstances thanks and customer comfort under unusual circumstances thanks More

by GABORGW Verified Customer Verified Customer

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