Ryan Kinkade | Page 140

Unreliable After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to get the tires balanced. I call first ask if I can drop it off night before and that I did not need a loaner. I dropped off Sunday night, Monday morning promptly got a message to my car is being checked received a call from a service associate that the tire did not need to be replaced, I asked that the front tires be balanced, I could pick it up later tonight and she said fine. I received a call about 7 PM on my way to the dealer that balancing had not been done, they did not have time, could they keep it another day I said no. remember, I had no loaner. I have been here several times before for service and always disappointed. Waited 3 hours for a flat tire to be replace with a piece of metal stuck in it. When I went to get my car the tires had been switched from one side to the other and the metal was still in it. Service manager graciously offered a loaner and to drive my car home later, went out to get myself stuff and my car was gone and they didn't;t know where it was. My fault for going back. Simplest service request is botched every time,. I will drive 30 min to Doylestown from now on for anything. More

by JDOGHRAMJI Verified Customer Verified Customer

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Super service....feeling like a EX. VIP My experience is nothing less then excellent every time I visit. Treated with respect and as if I’m part of the family. LOVE IT My experience is nothing less then excellent every time I visit. Treated with respect and as if I’m part of the family. LOVE IT More

by VANCEBTHOMPSON Verified Customer Verified Customer

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Service Department Excellent service and all the service reps and staff are wonderful! The wait time was great where you can sit in massage chair and get coffee and snac Excellent service and all the service reps and staff are wonderful! The wait time was great where you can sit in massage chair and get coffee and snacks! More

by WALLCHEW Verified Customer Verified Customer

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Purchased my 5th Mercedes Benz from this dealership Great experience as always. Everyone at this dealership are professional, curtious And accommodating. My salesperson Leo was extremely helpful and c Great experience as always. Everyone at this dealership are professional, curtious And accommodating. My salesperson Leo was extremely helpful and caring. Would highly recommend M B Ft Washington More

by LDEGOVANNI Verified Customer Verified Customer

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brakes service manager, tony colontonio told me that I needed rear brakes and rotors, as well as front brake pads, but not rotors. Normally, someone would t service manager, tony colontonio told me that I needed rear brakes and rotors, as well as front brake pads, but not rotors. Normally, someone would tell you when u need brakes, u need rotors, but he didn't, which I appreciate. More

by PWILLS48 Verified Customer Verified Customer

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service and repair First class service and repair. So good, that wait for minor service can be as long as 1 - 2 hours. I’ve been taking my C300 there for 7 years and w First class service and repair. So good, that wait for minor service can be as long as 1 - 2 hours. I’ve been taking my C300 there for 7 years and will continue for the life of the car. More

by JSHARK814 Verified Customer Verified Customer

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Service Excellent service: helpful, knowledgeable, friendly. Christina went out of her way to help expedite the service and keep me informed of the status. Wo Excellent service: helpful, knowledgeable, friendly. Christina went out of her way to help expedite the service and keep me informed of the status. Would definitely recommend her and my service experience. More

by WGAUL Verified Customer Verified Customer

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Service with a smile Have dealt with Ryan K in the past and he has always been the consummate professional Always makes me feel special, a member of his family. Have dealt with Ryan K in the past and he has always been the consummate professional Always makes me feel special, a member of his family. More

by DONNYRENEI Verified Customer Verified Customer

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Length of Time My vehicle took 30 days to be completed. My representive did keep me informed, but the length of time was to long. I was only compensated with a credi My vehicle took 30 days to be completed. My representive did keep me informed, but the length of time was to long. I was only compensated with a credit for future service at the dealer. More

by DONTEJ85 Verified Customer Verified Customer

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Review As always, friendly, professional service. Service staff is always quick and caring, no matter what you are there for. I have never experienced nice As always, friendly, professional service. Service staff is always quick and caring, no matter what you are there for. I have never experienced nicer service. More

by CONWAYMEG Verified Customer Verified Customer

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