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Ryan Kinkade
Ryan Kinkade at Mercedes-Benz of Fort Washington

Ryan Kinkade | Page 22

Service Director

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

4.7
1,422 Reviews
4.7

1,422 Reviews

Write a Review

Dealership Experience

16 yrs

Industry Experience

33 yrs

1422 Reviews of Ryan Kinkade

August 15, 2023

Dealership Rating
Employee Rating

Always available to help. Will not be the least expensive but you pay for what you get. Been a satisfied customer for many years (at least 20) ! More

by STEPHEN.CLINTON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Mercedes-Benz of Fort Washington responded

Hey Stephen, we appreciate your loyalty to Mercedes-Benz of Fort Washington over the years! Thank you for your kind feedback! We'll see you next time. Safe travels!

August 14, 2023

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Employee Rating

Love this dealership always helpful alway friendly they surpass customer service I highly recommend they don’t play games and try to up charge ppl More

by JBALDWIN1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Mercedes-Benz of Fort Washington responded

We're so glad to know you've had consistently positive experiences at Mercedes-Benz of Fort Washington. We appreciate your recommendation and look forward to continuing our honest service for you in the future!

August 14, 2023

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Employee Rating

Knowledgeable, executed on their comments , fixed it the first time, reasonable, fair price was charged for the work More

by GREYMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Mercedes-Benz of Fort Washington responded

We're glad to know that our team at Mercedes-Benz of Fort Washington was able to provide you with a knowledgeable and efficient service. Thank you for your positive feedback! We'll see you next time. Safe travels!

August 11, 2023

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Employee Rating

Decided to wait vs. taking a planned loaner. The wait was shorter than I expected. More

by VCEBULAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Mercedes-Benz of Fort Washington responded

We're glad to hear that you chose to wait and that the wait time was shorter than anticipated. Your time is valuable to us, and we're pleased that your experience was convenient. Thank you for sharing your feedback! - The Mercedes-Benz of Fort Washington Team

August 10, 2023

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Long wait for routine service. Had to wait too long to hear of the status More

by SHLLIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2023

Mercedes-Benz of Fort Washington responded

We understand your frustration and appreciate your patience. We strive to provide top-notch customer service despite staffing concerns, so it's disappointing to hear we may have missed the mark this time. We encourage you to reach out if you want to discuss this and ensure a five-star experience next time. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

August 10, 2023

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Employee Rating

Clean nice and great service . Just need snacks when you sitting and waiting for paperwork. More

by WLACHE10
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Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

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Aug 14, 2023

Mercedes-Benz of Fort Washington responded

Thank you for leaving us this five-star review and for your kind words about our service and facility at Mercedes-Benz of Fort Washington. We appreciate it! We'll see you next time!

August 10, 2023

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Employee Rating

Thumbs up and big smiles to timley and accurate service from the service team members thrilled as always to be a customer of Mercedes Ft...Thumbs up and appreciation to Ms. Tracy for her respect to me as a More

by MGRANT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

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Aug 10, 2023

Mercedes-Benz of Fort Washington responded

We're so glad to know that our service team, especially Tracy, provided you with timely and accurate assistance at Mercedes-Benz of Fort Washington! We appreciate your continued support as a valued customer. Safe travels in your Mercedes!

August 09, 2023

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Employee Rating

My car was in the service department for 3 days, and I was told the issue of my squeaking steering wheel was resolved. The next day my steering was still squeaking, so after 3 days in the service departme More

by ZDANIELS1
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan

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Aug 10, 2023

Mercedes-Benz of Fort Washington responded

I'm sorry to read about your recent experience with our service department. It's important that we address and resolve all issues during a customer's visit, so it's concerning to learn this wasn't the case for you. I'd like to discuss this further and see how we can make things right - please reach out at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

August 08, 2023

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Employee Rating

very responsive and timely. Christiana the manage appears to have prior service org problems. very professional. will e back More

by PJMOFFICE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina

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Aug 09, 2023

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and are happy to hear that Christiana and our team at Mercedes-Benz of Fort Washington are responsive and professional. We look forward to seeing you again in the future!

August 08, 2023

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Employee Rating

Everyone that we spoke with at the dealership are welcoming and friendly. The service we had done on our vehicle surpassed expectations!!! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Lupkin, Joanne Zaren, Matthew Melsheimer

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Aug 08, 2023

Mercedes-Benz of Fort Washington responded

Hi Mike, we're so glad to know that our team at Mercedes-Benz of Fort Washington exceeded your expectations! Thanks for trusting us with your vehicle's service needs. Safe travels!

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