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Ryan Kinkade
Ryan Kinkade at Mercedes-Benz of Fort Washington

Ryan Kinkade | Page 5

Service Director

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

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1,423 Reviews
not yet
rated

1,423 Reviews

Write a Review

Dealership Experience

16 yrs, 6 mos

Industry Experience

33 yrs, 6 mos

1423 Reviews of Ryan Kinkade

April 09, 2024

Dealership Rating
Employee Rating

Everything was fine and the people were real nice. The only thing that bothered me was that we were there waiting for the car for over 5 hours! There is no excuse for that. Luckily their showroom i More

by POTTERTONJ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

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Apr 10, 2024

Mercedes-Benz of Fort Washington responded

PottertonJ, we're glad you found our team nice and the showroom relaxing. However, it's disappointing that your wait time was longer than expected. We appreciate your patience and feedback as we work on our service efficiency. If you have any additional feedback that will help us moving forward, please reach out. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

April 07, 2024

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Employee Rating

It was nice and painless sale I had in my life. I will buy from them in the future and recommend to everyone. More

by HAKANYAGBASAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Apr 08, 2024

Mercedes-Benz of Fort Washington responded

We're delighted to know that your experience with us at Mercedes-Benz of Fort Washington was smooth and enjoyable. We look forward to serving you again in the future, and we appreciate any recommendations! Safe travels in your new vehicle. - Mercedes-Benz of Fort Washington

April 06, 2024

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Employee Rating

Purchased my 2023 Mercedes from Ft. Washington and I have been extremely happy with the service. More

by ANN.HAVILAND.JB42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

Print
Apr 08, 2024

Mercedes-Benz of Fort Washington responded

Hi Ann! Thank you for leaving us this five-star review and kind words about our sales team at Mercedes-Benz of Fort Washington! We'll see you next time! Safe travels in your 2023 Mercedes Benz!

April 04, 2024

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Employee Rating

Everything was great only one is that couple times was really hard to talk to someone and phone was switching over auto response which is a little bit annoying otherwise very satisfied have 2 bmws now and More

by VAKHTANGSUTIDZE
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

Print
Apr 05, 2024

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and are glad to know you're considering switching back to Mercedes! We look forward to serving you again! Thank you! - Mercedes-Benz of Fort Washington

April 04, 2024

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Employee Rating

They were ready for me when I arrived and called me when my car was finished. Very easy to deal with More

by BILL@RUBINSOHNTRAVEL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

Print
Apr 05, 2024

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience, Bill! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Mercedes-Benz of Fort Washington Team

April 03, 2024

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Employee Rating

Excellent service , nice competent people, professional chess was extremely smooth and timely . They explained everything clearly and accurately. I highly recommend them ! More

by JOANLBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman , Rickey Speigel !!

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Apr 04, 2024

Mercedes-Benz of Fort Washington responded

We're delighted to know you had a smooth and timely experience with us at Mercedes-Benz of Fort Washington. Thank you for recommending our service, we appreciate it!

April 03, 2024

Dealership Rating
Employee Rating

Error message on one day old 2024 GLE350. Sent pic to service dept rep Ryan. Great communication and prompt resolution. More

by DAVE@DAVEBOERNER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 03, 2024

Mercedes-Benz of Fort Washington responded

We're glad to know that Ryan and our service team at Mercedes-Benz of Fort Washington were able to promptly resolve the issue with your GLE350. Thanks for sharing this positive feedback!

April 03, 2024

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Employee Rating

The dealership is great,the people are kind & helpful, loaner service is easy, the drawback is the exuberant cost of repairs. Unfortunately I will be looking for a new place for car repairs. More

by DONNACLOTHIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Derek Witman , Tony

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Apr 03, 2024

Mercedes-Benz of Fort Washington responded

Donna, thank you for the review. We strive for competitive pricing while maintaining high-quality service. Your feedback is valuable and will certainly be kept in mind as we work to continually improve the experiences our customers have with us. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

April 02, 2024

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Employee Rating

My love when I have to bring my car in for service. The people at Mercedes are so professional More

by EZAKAREWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

Print
Apr 02, 2024

Mercedes-Benz of Fort Washington responded

Wow! Thank you so much for your awesome rating and feedback! We're so glad to have you as a customer! – Mercedes-Benz of Fort Washington

April 01, 2024

Dealership Rating
Employee Rating

Zero transparency, lie about warranty services … tell you that you need breaks and it’s been a year and still no break light … commentary fraudulent department More

by KJF0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Derek Witman

Print
Apr 01, 2024

Mercedes-Benz of Fort Washington responded

We're truly sorry to hear about your experience. Transparency and honesty are key values for us, so it's concerning that you feel this way. We'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

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