Ryan Laber | Page 3

Great service, but slower than expected I’ve only had our new BMW car about a year, so i’ve only had to use their service department a few times. The people who staff the service areas are I’ve only had our new BMW car about a year, so i’ve only had to use their service department a few times. The people who staff the service areas are always great, with positive attitude, respectful, explain service in detail, and take time to answer any questions you may have. They are a great service culture! My only complaint is that every time I have been there the actual work far exceeds the time they quoted. Having an appt does not make any difference as they always seem to be backed up. As a result, they have compensated with giving me a loaner car while they keep my car to get the work complete, but it is hard to plan your schedule when their quoted work times are not accurate. Last time they said 3-4 hours needed for a repair and after 4 hours they told me the work hadn’t started yet. This has happened each time i’ve Been there, even for just an oil change. Not sure if this is just my luck but I now assume everything will take 3-4 times longer than quoted. However they have a great team who treats you well and the work completed is always done right, so we will continue to go here. More

by SHNAKDAVIS Verified Customer Verified Customer

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Quick, Easy, Friendly Staff The entire service department is quite possibly the most friendly & personable group I've ever worked with. Ryan and his team make this an easy, and e The entire service department is quite possibly the most friendly & personable group I've ever worked with. Ryan and his team make this an easy, and even pleasant experience. Fixing a car is never fun, but if you have to, take your BMW to these guys. They rock. More

by ADAM.STURM Verified Customer Verified Customer

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