"He takes advantage of you, not in a good way."
Okay, so I decided to pursue online negotiation because I'm a young woman trying to buy a car for the first time. I can do my research and sound intelligent and such, but I knew my gender and age would be a HUGE disadvantage. Ryan demonstrated just that by disrespecting me in chat, asking me to commit to a really high MSRP on the spot, and ran away after my asking questions. Would have been nice to do business with this dealer because of its location, but I've turned elsewhere to get my car. (Not) thanks for showing me how much it sucks to be a young woman buying a car. VERY disappointed. Why is 0 star not an option?
"Waste of Time"
- David McKee
Did an online search for a new Subaru Crosstrek. My local dealer did not seem to want to waste his time, never got back to me. So I contacted Dunning. The salesman that I dealt with was Ryan Livingston. After a little bit of bargaining back an forth and the usual banter of how much money he was "losing" on the deal, we finally agreed upon a purchase price. I was also informed at that time that the only way he could finalize the deal was if Dunning could arrange the financing. I agreed as long as they could either match or do better than the financing I had already arranged through my Credit Union. This conversation started on a Saturday. Ryan told me he would have an answer on Tuesday. Tuesday came and went with no answer from Ryan. I contacted him on Wednesday asking about the financing, he told me he was off work that day and he would know something for sure on Thursday. Thursday came and went and no answer. I contacted Ryan on Friday and asked him to cancel the deal. He talked me into keeping the deal alive and that I could secure my own financing. I had already done this so I told Ryan that I needed a purchase agreement sent to my Credit Union so they could get the ball rolling. It is now Wednesday, 11 days later. Still no purchase agreement sent to my Credit Union. Contacted Ryan, informed him of my displeasure with this whole ordeal and informed him of my desire to cancel the order and to please refund the 500.00 dollar deposit back to my credit card. He was not a very happy camper! Almost went so far as to lay the blame elsewhere, but told me that he would "gladly" refund my deposit. Thursday night after work I checked to see if the money had been credited back and it was not. Okay, make take a day. Texted Ryan on Friday asking why the credit has not shown up. He told me he was doing it now. A few minutes later he informed me that the credit was complete. Got home from work on Friday to check and no credit. By this time I am not trusting this guy at all. I called my Credit Card company and asked if there was a way to see if the money had been credited. They informed me that as of yet there was no credit back to my account and that it "could take up to 15 days to post. I didn't have fifteen days to wait as the payment date is coming soon and I really did not have an extra 500.00 to pay and "hope" that Dunning would give me back the deposit. So I filed a dispute with my Credit Card issuer. The dispute has been acknowledged and I believe that this part of this miserable ordeal will end well. I am writing this on Saturday, two weeks after this mess started and there still is no credit back from Dunning.