Ryan McCarthy

This is the second vehicle I have purchased from Key Jeep. Exceptional customer service. It was a pleasant experience and never felt like that typical car dealership experience. I’ll certainly be buying Jeep. Exceptional customer service. It was a pleasant experience and never felt like that typical car dealership experience. I’ll certainly be buying here again. More

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​If you want to feel like a prized possession before getting handed the keys to an awesome new ride, come to Key Chrysler Dodge Jeep Ram of Rochester. There was a brief, hilarious moment of confusion ov getting handed the keys to an awesome new ride, come to Key Chrysler Dodge Jeep Ram of Rochester. There was a brief, hilarious moment of confusion over whether I was Kaiden’s client or Ira’s client, but honestly? Having two stellar salespeople "fight" over who got to help me was a top-tier ego boost. ​Once they ironed out the team-up, they worked absolute magic. They found me the EXACT car I wanted, and the finance team pulled off a rate that literally blew me away (I had to double-check the math to make sure they weren't joking). ​Fantastic team, zero stress, and tons of laughs. 10/10 would let Kaiden and Ira tag-team my next car purchase! More

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I'm 98% sure they up charged me, my mom took my car in and they provided a bogus excuse for why it was more than what they estimated. Also didn't reset any of the keeps gages My tire pressure needed and they provided a bogus excuse for why it was more than what they estimated. Also didn't reset any of the keeps gages My tire pressure needed to be corrected as the front tires were 15 and 20. Very expensive place for xxxx service. More

by dfgibson89 Verified Customer Verified Customer

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Strongly recommend. What a great sales team. Irina Barth is phenomenal, she is kind, caring and thoughtful. Keeping my budget and need's in mind. She made the experien What a great sales team. Irina Barth is phenomenal, she is kind, caring and thoughtful. Keeping my budget and need's in mind. She made the experience Absolutely Wonderful and enjoyable. She will do whatever it take's to fulfill what you are looking for. More

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New kid (Ryan? ) Did an amazing job on his first day getting his first sale. A dent was noticed the next day and it was handled no questions asked ) Did an amazing job on his first day getting his first sale. A dent was noticed the next day and it was handled no questions asked More

by jasonstephfraine Verified Customer Verified Customer

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Amazing new dealership, the sales and management department I dealt with was more than helpful with me in my new truck. department I dealt with was more than helpful with me in my new truck. More

by jasonstephfraine Verified Customer Verified Customer

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Dealership service department has always provided top notch service. Provides great understandable details when problems are diagnosed and completes service within the time they expected. Appointments notch service. Provides great understandable details when problems are diagnosed and completes service within the time they expected. Appointments are easy to setup and with minimal wait times. More

by nancy6927 Verified Customer Verified Customer

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Needed emergency tire repair/replacement. Steve from service writer was great to deal with. Overall a great experience. Everyone encountered was friendly and welcoming. Ewen did a nice job. Steve from service writer was great to deal with. Overall a great experience. Everyone encountered was friendly and welcoming. Ewen did a nice job. More

by 1966gto Verified Customer Verified Customer

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Very helpful accommodating professionals. I was broke down from out of town and they took care of me like I was a regular customer. Outstanding!! I was broke down from out of town and they took care of me like I was a regular customer. Outstanding!! More

by bruce.miller Verified Customer Verified Customer

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Always courteous and professional. Nice waiting area and qiock service. I will continue to use them for all me service needs. Nice waiting area and qiock service. I will continue to use them for all me service needs. More

by jojones62 Verified Customer Verified Customer

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