Ryan Mroszczak | Page 21

My experience as a whole was severely lacking and frustrating. As part of my deal, it was agreed upon that I would receive second key and that the radio would fixed, as it was locked in a mode requir frustrating. As part of my deal, it was agreed upon that I would receive second key and that the radio would fixed, as it was locked in a mode requiring a code. The radio was effectively non-functional. I bought my vehicle in November. What should have been the easiest part is getting a spare key. The salesman was not up front causing me to make four different attempts at getting it. I even spent almost two hours in the waiting room, only to be told it needed to be ordered by the general manager. The salesman assured me it would all get done at once. We agreed that I would drop of my car and I qoute, "it will take two days tops to get the radio fixed and key done." I was provided with a loaner, so my transportation was not an issue. Everytime I called for an update, I was given a different story. They had my vehicle for 31 days, for a radio and a spare key. The only member of the staff that was upfront and even appeared to want to get it all resolved was Mark, the service manager. The communication is this dealership is terrible and definitely not working as a team. They ended up taking my car to a stereo shop. The unit that was put in is one of the lowest end units I have ever seen. It isn't Sirius XM capable. They placed a small mic in front of my speedometer. I researched the radio that was chosen to put in and found that the slightly upgraded and Sirius XM capable was at the same price point. I didn't even bother taking it back or involving the dealership anymore. I was just glad to have sound in the vehicle. Mark, the service manager, was great. He was honest and upfront and worked super hard to get things done. To sum up the time line, I bought the vehicle November 11th. I dropped it off per the agreement and was assured that all parts were in and it would only take two days at most. That was on December 10th. I received my vehicle back on January 11th. Between the non-communication between sales and service, the dishonesty/lack of knowledge and empty promises from the sales associate, I wish I would have gone somewhere else. More

by dart1621 Verified Customer Verified Customer

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Not sure as of yet. Just got the car and they say needs some work! Just got the car and they say needs some work! More

by myoung5059 Verified Customer Verified Customer

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Fantastic! Listened to the issues I had and had them fixed and returned WAY sooner than expected. Excellent communicators and call backs. Kept me updated on pro Listened to the issues I had and had them fixed and returned WAY sooner than expected. Excellent communicators and call backs. Kept me updated on progress. Colton is a huge asset in the service Dept. More

by Jennsull6 Verified Customer Verified Customer

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The buying process went smoothly. Sales people were friendly and very helpful. The service department was super & fixed a few things in a timely manner. Sales people were friendly and very helpful. The service department was super & fixed a few things in a timely manner. More

by doncragg Verified Customer Verified Customer

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They have been taking care of me since i've been going to the dealership with over ten years the dealership with over ten years More

by mikeht74 Verified Customer Verified Customer

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Always have positive experiences with sales rep (Ryan) and service department . Will continue service here. and service department . Will continue service here. More

by GARYDAD00 Verified Customer Verified Customer

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Staff were pleasant, they were all very friendly. Explained the services being done and worked with me on what we could omit and what should be done for the mileage on my car. Explained the services being done and worked with me on what we could omit and what should be done for the mileage on my car. More

by MELIOTTO614 Verified Customer Verified Customer

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Friendly and very kind people who work at Nissan, never have to wait and finish working on my car in a timely fashion. have to wait and finish working on my car in a timely fashion. More

by BKWD52 Verified Customer Verified Customer

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Very professional,always have done a great job,very friendly and very punctual.would recommend! friendly and very punctual.would recommend! More

by kkuhn0 Verified Customer Verified Customer

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Helpful with everything and made sure to let me know what I needed to have done I needed to have done More

by MKMONACO04 Verified Customer Verified Customer

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