Ryan Neville
Ryan Neville at Nissan of St. Augustine
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Ryan Neville

Service Writer

Nissan of St. Augustine

2755 US-1 South
St. Augustine, FL 32086

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76 Reviews
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76 Reviews

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76 Reviews of Ryan Neville

December 15, 2022

Dealership Rating
Employee Rating

I read a lot of your reviews and found most were good, but I am like those people that get charged for poor work that has to be done a second time, not to mention it took a week the first visit and the ca More

by Wendelldavis2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 25, 2022

Nissan of St. Augustine responded

Wendelldavis2017, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

March 26, 2021

Dealership Rating
Employee Rating

Speedy but poor service. Service center agents are cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There wa More

by b.m.evans019
Customer Service
Quality Of Work
Price
Recommend Dealer
No

Other Employees Tagged: Marvin Dames

Mar 29, 2021

Nissan of St. Augustine responded

We regret to hear your experience was not exemplary. At Nissan of St. Augustine, we strive to provide our customers with a first-class experience when they visit our store and are sorry to hear that we missed that goal with your recent visit. We can assure you that the experience you are describing is not typical, and we take this feedback very seriously. This is not the way we do business and we would welcome the opportunity to make things right by you and to earn your business back. If you have the time, please contact me at your earliest convenience to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Mar 30, 2021

b.m.evans019 responded

Thank you for your response to my review. I’m still extremely disappointed in the services received at your dealership. I’m quite upset about the amount of time and gas that I had to waste attempting to resolve this very simple issue. The lack of attention from your staff has unnecessarily cost me additional money. The issue with my vehicle has been resolved by another dealership since I was displeased with the outcome of my two visits to your service department. This resolution and correction was not free. I feel that I need to be financially reimbursed for my time and money wasted.

July 30, 2020

Dealership Rating

Excellent Service! Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back f More

by JERE BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2020

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

July 27, 2020

Dealership Rating
Employee Rating

Excellent customer service The customer service is always good at this dealership. They greet me with a smile and a polite hello. The man who worked on my car was done servici More

by CMOSS15286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields

July 23, 2020

Dealership Rating
Employee Rating

Excellent Service Went in f to have warranty work completed. Service people are always nice and friendly. Serviced quickly and came home with a washed and clean car! More

by ROBYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2020

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

July 17, 2020

Dealership Rating
Employee Rating

Ryan Neville was my service manager and gave excellent service. He was quick to get I. Touch with me and let me know what they found informing me of the cost and gave me the option to decide whether to mo More

by LKSTERN
Recommend Dealer
Yes
Jul 22, 2020

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

July 16, 2020

Dealership Rating
Employee Rating

Outstanding experience, from the initial phone call to pick up from service. We experienced a major air conditioning problem on vacation...in Florida in July on the road...I was nervous about repairs bein More

by Doctor Ron
Recommend Dealer
Yes

July 15, 2020

Dealership Rating
Employee Rating

Great I had an 9:30 appointment for a recall that was to take an hour to do. So I planned an oil change at the same time and a tire rotation at the same tim More

by KJCLEAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerron Miles

July 15, 2020

Dealership Rating
Employee Rating

Very good, efficient, and finished in a timely manner. People are friendly, attentive, and get things done without a lot of complications. The service dept. is first-rate. Our sales person, Gerron Miles, More

by PSANDS555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 15, 2020

Dealership Rating
Employee Rating

Service is always great here. Good people and they always do there best to help you out. Cynthia, Ryan and Marvin are top notch people. More

by BEWATERS
Recommend Dealer
Yes

Other Employees Tagged: Cynthia Benefield, Marvin Dames

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