Chrysler Dodge Jeep Ram of Walla Walla

Extremely Disappointing Experience I am extremely disappointed with the way this dealership handled the sale of a truck to a 21-year-old customer. At the time of purchase, we were told that the de disappointed with the way this dealership handled the sale of a truck to a 21-year-old customer. At the time of purchase, we were told that the dealership was addressing a number of issues with the truck and completing a 100,000-mile inspection. Based on those representations, he trusted that he was purchasing a vehicle that had been properly inspected and that any significant mechanical concerns had been addressed. He has now owned the truck for only 12 days, and the head gasket is failing and needs to be replaced. He did exactly what you would expect a customer to do—he brought the truck back to the dealership and gave them the opportunity to inspect and address the problem. Unfortunately, the dealership has refused to repair or replace the failed head gasket. What makes this experience even more disappointing is how the sales manager handled the situation. During the sale, we were told that this was a family auto dealership, that they would take care of their customers, and that they would treat him like one of their own children. Unfortunately, when a serious mechanical problem arose just 12 days after the purchase, that promise did not seem to mean much. This wasn't about expecting a dealership to fix every minor issue that comes up after a used vehicle is purchased. This is about a major engine-related failure occurring almost immediately after the sale, despite being told the truck had been inspected and that numerous items were being addressed. A 21-year-old customer should not be made to feel like he was taken advantage of after putting his trust in a dealership. More importantly, customers should be able to rely on what they are told before making a major purchase. The way this situation has been handled has completely changed our perception of this dealership. Being a “family dealership” should mean standing behind your customers when something significant goes wrong—not becoming dismissive or rude once the paperwork is signed. I sincerely hope the dealership reconsiders how this situation has been handled and takes responsibility for the serious mechanical failure that occurred only 12 days after the sale. More

Old school dealership. In a good way . The salesperson was great and it was seamless. Nice purchase. In a good way . The salesperson was great and it was seamless. Nice purchase. More

They are terrible on follow up, do not buy from them. After they have your money, they are done with you! So cheap they wouldn't fill the fuel tank which made for a bad experience driving back to Central After they have your money, they are done with you! So cheap they wouldn't fill the fuel tank which made for a bad experience driving back to Central Oregon 400 plus miles. I filled up at a station for $128.00 and $30 worth of DEF. {You would think after spending almost $60k on a used pickup they would gladly fill er up} Salesman said call me if you need anything I did the next day never have gotten a reply. When we left all the sales associates were outside watching us as though they were thinking so long suckers! Hope Greg Olsen owner reads this!! More

It lacks customer service and respect And they are very slow at getting their service work done slow at getting their service work done More

jim cranston went above and beyond to explain all about the vehicle we bought. he even came to our house to make sure we understood all the techy stuff on the vehicle. b&v hampton. thanks jim. the vehicle we bought. he even came to our house to make sure we understood all the techy stuff on the vehicle. b&v hampton. thanks jim. More

Excellent experience at CDJR of Walla Walla, Trevor was great to work with, totally professional. great to work with, totally professional. More

Your clerks are always pleasant and helpful. Your waiting area is always clean looking and orderly. That makes waiting less hard to take. Your waiting area is always clean looking and orderly. That makes waiting less hard to take. More