Ryan Scott | Page 8

Went well overall. Seemed there was an issue with the prices from online compared to in person due to software updates on the LMS. James the Lube Mechanic really did me Seemed there was an issue with the prices from online compared to in person due to software updates on the LMS. James the Lube Mechanic really did me a solid when the truck was not fixed after I paid and picked the truck up the truck and it was was stuck in manual mode. I drove it to the highway and turned it back to the dealer before getting on. The service dept was closed, but James jumped in voluntarily and managed to get me a loaner while the service was closed. James got me a nice Loaner at that, which really helped the transition. Alsothe lady in payroll worked with me afterhours. Thank you for working with me while my truck was down unexpectedly throughout the weekend and into Monday. Ryan Scott was great to work with as well. That you, James, Ryan and the Payroll girl (forget her name) and Patriot. More

by joe@pibf.org Verified Customer Verified Customer

Report | Print

Always helpful , took great care of my car, and checked up to make sure I was satisfied! up to make sure I was satisfied! More

by meganlehew10 Verified Customer Verified Customer

Report | Print

Super easy, no hassle, friendly staff, and just a pleasant experience. I came from 9 hours away and they got me in and out within a couple of hours. pleasant experience. I came from 9 hours away and they got me in and out within a couple of hours. More

by dustinwithsam Verified Customer Verified Customer

Report | Print

Very straight forward and honest. Knew what they was talking about. Will bring my hero back Knew what they was talking about. Will bring my hero back More

by gjonesfarms Verified Customer Verified Customer

Report | Print

Service was great! Thank you for honoring my oil change I really appreciate it. Michelle Thank you for honoring my oil change I really appreciate it. Michelle More

by michelle_sigli Verified Customer Verified Customer

Report | Print

The new rep Ryan was pleasant and professional, and the unfortunate situation dumped on his desk with no communication by Teresa Adams was not his fault. unfortunate situation dumped on his desk with no communication by Teresa Adams was not his fault. More

Report | Print

It took longer then I wanted for the financial team to receive a respond for the new car. receive a respond for the new car. More

by constancea234 Verified Customer Verified Customer

Report | Print

Very professional great job completed on time. Very personable great estimate pleasure to work with them. Very personable great estimate pleasure to work with them. More

by dpost76 Verified Customer Verified Customer

Report | Print

I appreciated Ryan’s active listening skills upon arrival, along with his thorough explanation regarding the condition of my brakes. arrival, along with his thorough explanation regarding the condition of my brakes. More

by misscomrie Verified Customer Verified Customer

Report | Print

It took me 8 phone calls to get ahold of the service department. The phone would ring 4 times and disconnect, very unprofessional. I left 2 messages which were not returned. It took 10 phone calls to fi department. The phone would ring 4 times and disconnect, very unprofessional. I left 2 messages which were not returned. It took 10 phone calls to find out if my simple oil,filter and multi point inspection were completed. I did receive a call where they left a message letting me know the service was completed, but this was after my multiple calls where I was disconnected after 4 rings.....very frustrating. I received an email 14 day's after the service telling me, "here's a coupon for the service you declined" Wait, what? I didn't decline any service, one service point supposedly declined was a multi point inspection.....one of the reasons I brought it in. I'm not going to rant, you can check my reviews on Google, I RARELY leave a negative review unless warranted. In this case it is. The actual service techs are good I think, my car was clean, no oily prints, etc. So no slam on them. This is a communication issue. Patriot needs to up their game in that arena. My time is valuable. I will not be using Patriot service department again. More

by ndtspecialist Verified Customer Verified Customer

Report | Print