Ryan Scott | Page 7

I'm a little disappointed with my recent service on November 21. Still have an check engine light on that was suppose to be cleared and I have transmission fluid leaking on the garage floor (which is November 21. Still have an check engine light on that was suppose to be cleared and I have transmission fluid leaking on the garage floor (which is a new problem after your service). So now I need to schedule a time to bring it in and have you fix these problems! More

by dannyecurtis Verified Customer Verified Customer

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Completely ridiculous finance policy. I ask that I can pay partly for repair of my truck but they can’t do anything to help me. I’m struggling financial situation right now and currently I ask that I can pay partly for repair of my truck but they can’t do anything to help me. I’m struggling financial situation right now and currently work 2 jobs. More

by duenguyen1227 Verified Customer Verified Customer

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After meeting Mr Ryan Scott for the first time as my new service advisor, I felt very comfortable and very satisfied with how he handled my service repair for my Chrysler 300. He did a very good job on work service advisor, I felt very comfortable and very satisfied with how he handled my service repair for my Chrysler 300. He did a very good job on working on how to make things much easier for me as a customer to apply a 15% discount and to work with my extended warranty insurance. Ryan is very knowledgeable and very intelligent when it comes to caring for your car service. I hope to see him in the near future I think he's going to make a great employee and will be a great asset to CDJR. I had a really nice experience with him and all of the people I encountered. Thank you so much, Jeffery Roeder. More

by jefferyroederjfr7 Verified Customer Verified Customer

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I was attended to quickly. Car service was completed in a timely manner. Had to pay a processing fee in order to pay with my credit card, which I wasn’t thrilled about. Car service was completed in a timely manner. Had to pay a processing fee in order to pay with my credit card, which I wasn’t thrilled about. More

by bhowlin1 Verified Customer Verified Customer

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Experience from sale transfer to first service has been an incompetence scale that I have never delt with in purchasing or servicing a vehicle. Received email stating that vehicle was ready for pick up af an incompetence scale that I have never delt with in purchasing or servicing a vehicle. Received email stating that vehicle was ready for pick up after on line purchase. Upon arrival, vehicle had not been delivered to lot. Five hours driving to dealership wasted. Dealership then derived vehicle few days later. Delivery drive knew nothing of how vehicle options worked and left black hand prints on roof liner. 1800 miles later, numerous service lights came on. Took to dealership by appointment. Pulled into their service lane. Stopped and got out to ask what ot do. Was told to pull forward and I would be greeted and info take. Puled forward to exit door and nothing. Parked and got out. Four guys standing and talking that I finally interrupted to get the vehicle checked in. Left call number for when vehicle was ready for pick up. Two days later, I called dealer and they said vehicle was ready for pick up. No call received.. Upon arrival, was asked if I was contacted by dealership on vehicle, told them no. I was then questioned as to why I was there if I had not received a call. Told them I called them to get update and was told it was ready. Drove vehicle less then 1 mile and all service lights again came on. Took to another dealership. Told me there was a break pedal sensor that was out and that was causing the issues. Patriot said it was a calibration issues. I will never go back to this dealership for anything again. Gore Schools More

by lmccrary Verified Customer Verified Customer

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My car is running better and efficiently. Y’all have great Customer Service, well done… Y’all have great Customer Service, well done… More

by jannlilly Verified Customer Verified Customer

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Will not buy from them again. Worst experience at a car dealership I’ve ever had in my life Worst experience at a car dealership I’ve ever had in my life More

by briantnickens Verified Customer Verified Customer

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What a great experience! Austin worked with me and got my payment affordable and in a new Grand Cherokee. Highly recommend Austin worked with me and got my payment affordable and in a new Grand Cherokee. Highly recommend More

by felicia.vnn Verified Customer Verified Customer

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My visit was very friendly and speedy as always. I'm always surprised how quickly the service was done. I'm always surprised how quickly the service was done. More

by jankpete427 Verified Customer Verified Customer

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Went well overall. Seemed there was an issue with the prices from online compared to in person due to software updates on the LMS. James the Lube Mechanic really did me Seemed there was an issue with the prices from online compared to in person due to software updates on the LMS. James the Lube Mechanic really did me a solid when the truck was not fixed after I paid and picked the truck up the truck and it was was stuck in manual mode. I drove it to the highway and turned it back to the dealer before getting on. The service dept was closed, but James jumped in voluntarily and managed to get me a loaner while the service was closed. James got me a nice Loaner at that, which really helped the transition. Alsothe lady in payroll worked with me afterhours. Thank you for working with me while my truck was down unexpectedly throughout the weekend and into Monday. Ryan Scott was great to work with as well. That you, James, Ryan and the Payroll girl (forget her name) and Patriot. More

by joe@pibf.org Verified Customer Verified Customer

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