Ryan Spence | Page 46

Superb Customer Service Took all the stress and confusion out of buying a car. Found me exactly what I wanted and needed. Extremely respectful, knowledgeable and personable. Took all the stress and confusion out of buying a car. Found me exactly what I wanted and needed. Extremely respectful, knowledgeable and personable. Best experience I've had with a salesperson. He will be the reason I buy here again. More

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Worth Travelling to Purchase Here & Excellent Service Have never been to a Toyota dealership as professional, timely and service-oriented as Fred Anderson Toyota of Charleston. Very professional sales ex Have never been to a Toyota dealership as professional, timely and service-oriented as Fred Anderson Toyota of Charleston. Very professional sales experience ordering a TRD Pro, well worth the wait for this vehicle, came much more quickly than most other SouthEast Toyota dealerships could have gotten one in. Quick responses from the Internet & Sales teams, fast paperwork with Business/Financing, and very transparent in the sales process, which is hard to find. Will be back in the future. More

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Well worth the 2 hour commute We happened upon this dealership after visiting another one in the area. We were very impressed with the friendly accomodations, the professionalism o We happened upon this dealership after visiting another one in the area. We were very impressed with the friendly accomodations, the professionalism of the staff, and the playroom for the children. They showed us realistic options, and recommended a local restaurant for lunch so we could privately discuss our course of action. Then, they paid for our lunch!I drove away with a beautiful new lease for a great price, and I would highly recommend this dealership to anyone looking for efficient, courteous, and personalized service. I, myself will surely be back in 3 years. More

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Ehhhh Went to the dealership to look around for an older new car, or a certified used car. Service was great, probably the best out of all the dealerships I Went to the dealership to look around for an older new car, or a certified used car. Service was great, probably the best out of all the dealerships I visited, but in terms of the follow through, was not so great. I had told them my wants and needs, and Ryan did a good job of showing me around. I really liked the 4-runner but without going with the lease Ryan said it was impossible to make a deal with my budget... But he only tried to make a deal for new (2017) 4-runner, he didn't even give me options for older new versions or certified used versions... I told Ryan I really enjoyed being able to open or roll down my rear window, since I have a german shepherd who sits in the trunk and loves to hang his head out when we drive around town (almost daily). When he showed me the highlander he never mentioned the rear window doesn't even open... I found this out after I had signed all the papers when my car arrived at the dealership. Was not a fan of that... Now I'm not even able to do one of the things I originally told him was a top priority of mine. I also had to pay for a pinstripe... which I didn't even want, but its a must at your dealership... and when i got my car and looked at the pinstripe it was a dang sticker (a $100 sticker) ...come on. The pin stripe was done terribly, had bubbles throughout the entire stripe, so I had to get a card and smooth it out at home which barely helped, but thankfully when i got leather added they took the stickers off and painted them on... which makes me wonder why they didn't do this in the first place... (sounds like a cheap alternative to me) I also signed right away due to the lifetime warranty which Ryan had said covers the engine and transmission as long as I always service it at Toyota. So I then asked well how much are the oil changes... Which he in turn said they are free... Welp, about to go get my first oil change and the service employee at the Columbia location said that the free oil changes only last for the first two years or 25,000 miles... Whereas I was led to believe they were free for life, so now I'm curious as to how much oil changes are, because I can guarantee if they are over $60-70 I will not be servicing my car at the dealership after the 2 years or 25,000 miles which will then cancel my lifetime warranty which was a main selling point of the car! He also told me, anytime I get my car worked on I will get a free loaner car to drive in the mean time. I live in Greenville, so I had to do a lot of back and forth between there and Charleston to get my car, and get the leather added. To make this easier on me Ryan added incentives... He said when I came down to get my leather added, he would have the car detailed and fill the gas tank for me. Well I called Ryan to setup the leather installation and asked about my loaner car, which he then said I would not receive because this wasn't "long term maintenance" even though it would take 3-4 days... When he told me I get a loaner car while my car was getting worked on, I assumed this meant anytime, but nope, that was just another misleading statement... thankfully he was able to work it in that I get a loaner for the few days so that was fine, but i had to spend my time convincing him I should get one. Also, when I got the loaner car, the thing was filthy, there was a bunch of trash in the rear seats and sand all over the back seats... (and when I say all over this is no overstatement, literally covered in it) Seriously? So I had to clean the dang thing just to drive my friends around. Then I go to pick my car up after the leather was added, and the car was still dirty, matter of fact even dirtier than when I dropped it off, although Ryan said he would have it detailed... Also, one of the back plastic levers on the rear seat was about to fall off... thanks to whoever installed the leather. And last but not least the gas tank was empty... i could deal with the dirty car and broken plastic (that bothered me though) but not even a full tank... every incentive i was offered to drive all the way to Charleston to have this leather installed was not fulfilled... EVERY SINGLE ONE. I told Ryan about the tank and he rode with me to a gas station, taking more of my time before my 3 hour trip back home. I am happy with car, love the way it drives and everything in it. But am VERY dissatisfied about all the misleading statements. Ryan is a good salesperson, super friendly, and knows everything possible about the cars on the lot. That should be known, hence why this is a stand alone statement. But what makes a salesperson great, is when they listen. He did not listen when I said I wanted a rear window that opens or when i noted how much i love that the four-runner's rear window goes down, he did not listen when i said I'm interested in certified used or older new cars, which probably could have led me to get a four runner or a cheaper vehicle, and he did not follow through on any of the incentives he offered me, without me reminding him (on the gas tank). So now I'm left with a queasy feeling, not knowing what all is covered for my car, how much the oil changes will be (Since i thought they'd all be free which was a HUGE factor when i signed...) and have a car that's missing one of the fundamental things i was looking for. So in all, satisfied with the dealership and the car, but more than dissatisfied with the misleading statements, the unfulfilled incentives, and the uncertainty about what i will need to pay for in the future. More

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Excellent Experience I had an excellent experience purchasing a new car at Fred Anderson Toyota of Charleston. I was greeted at the door each time arriving at the dealers I had an excellent experience purchasing a new car at Fred Anderson Toyota of Charleston. I was greeted at the door each time arriving at the dealership and immediately assisted. Ryan Spence was knowledgeable about the vehicle, listened to my concerns and needs in a vehicle and catered his information accordingly, and worked with me during price and final package negotiations fairly and quickly. The dealership requested my preferred mode of communication and did not contact me until I followed up with them - not daily phone calls making sure I didn't have any questions - thank you! Ryan efficiently completed all paperwork while still taking the time to explain any questions that I had with the purchase. Christen Salvatico completed my financing. She was very patient and explained the options multiple times until I was comfortable making a decision. She was also very efficient at completing all the necessary forms. As a woman shopping for a car solo, I was treated respectfully as a purchaser (unique in experiences as other dealerships). More

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Easy to work with Great team. From the time you call the main line, to end of the sale and you shake hands with your salesperson after you just purchased your vehicle, Great team. From the time you call the main line, to end of the sale and you shake hands with your salesperson after you just purchased your vehicle, these people are great. Great to do business with this company. More

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Experience I came to the dealership looking for Tonya Walker and i was actually dealership hopping but when I was approached by the salesman Ryan Spence, it was I came to the dealership looking for Tonya Walker and i was actually dealership hopping but when I was approached by the salesman Ryan Spence, it was nothing but fun from there. I had my two teenage daughters with me and he was able to keep up. LOL. He was very knowledgeable and friendly. More

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Another great experience I returned to this dealer because of the excellent sales experience I had there with Christin Salvatico. Although she is no longer in Sales, she hand- I returned to this dealer because of the excellent sales experience I had there with Christin Salvatico. Although she is no longer in Sales, she hand-carried me to a former colleague who she knew shared her approach to working with customers. Ryan Spence exceeded my expectation in working with me as my preferences changed over the course of my shopping. He made me feel like he was focused on my needs and thorough in his search for an appropriate vehicle for me. He was very personable and plain-spoken as we worked on price and structuring a deal to make me happy. Another great experience for me thanks to Christin and Ryan. More

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LIVING FOR TUNDRA....THANKS RYAN!!!!! RYAN WAS VERY HELPFUL AND GAVE AWESOME CUSTOMER SERVICE TO ME AND MY HUSBAND....WE LOVE OUR NEW TRUCK AND THEY CHILDREN ARE ENJOYING THE TVS AND GAMIN RYAN WAS VERY HELPFUL AND GAVE AWESOME CUSTOMER SERVICE TO ME AND MY HUSBAND....WE LOVE OUR NEW TRUCK AND THEY CHILDREN ARE ENJOYING THE TVS AND GAMING SYSTEMS ALSO!!!!!!! More

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Great experience Thank your Ryan and bill for a great experience in buying our new (to us!) SUV . Both were patient and professional, helping us get the car we wanted Thank your Ryan and bill for a great experience in buying our new (to us!) SUV . Both were patient and professional, helping us get the car we wanted for a fair price and friendly experience More

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