Ryan Verville | Page 7

I generally have good service from Gettel Hyundai. However, I recently scheduled a regular oil change service and was extremely disappointed in the service I received the service writer Angelina was a However, I recently scheduled a regular oil change service and was extremely disappointed in the service I received the service writer Angelina was abrupt, non-transparent, and curt with me when I had questions at sign in I had made and the appointment online and was confused about the categories available for service although I questioned things that I had agreed to Angelina brushed them aside, and did not really provide clear answers. I made the appointment for 11 AM and told the service person that I would be waiting for my car, I ended up waiting for six hours even though I continually checked in with Angelina to see where my car was in the process. In addition, halfway through this six hour. A technician came in with paperwork and started talking to me about an additional service, he explained that it was a recommended service by the manufacturer , he did not tell me how much this additional service would cost, and I felt pressured to agree even though I agreed I felt that I had been scammed into an upscale service, and yet did not understand the significance of what it was that the technician had argued again. He never provided a cost for the service , when I finally checked in six hours into the service wow other people who had come into the waiting room were received their cars quicker than I did. I found that that added service cost me $200 when I questioned the costs Angelina just said that I had agreed to it and she could do nothing even though I explained that I felt pressured to except the added service. In the end, I finally had to except the service and paid the fee. I have a question about the computer programming on my car and asked for assistance before I left the dealership. Angelina was again short not very helpful and did not explain the programming to me at all. The problem that I had asked her about before I left continue to be on my car, I finally went back to Gettel at a later date and one of the service personnel was extremely helpful and explained how to address that programming issue within five minutes Angelina could have done this, but she was not willing to help me at all. I am very disappointed in this service, and I hesitate to recommend Angelina as a service person to other customers . More

by anne205 Verified Customer Verified Customer

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Rep Ryan very good. Not happy with Hyundai corporate though! Very dissatisfied with their lack of caring, and not standing behind their product Not happy with Hyundai corporate though! Very dissatisfied with their lack of caring, and not standing behind their product More

by Billlong1954 Verified Customer Verified Customer

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We were on vacation and the dealership was able to service our vehicle with no hassle and fulfilled our agreement with our local dealership where we bought the car. service our vehicle with no hassle and fulfilled our agreement with our local dealership where we bought the car. More

by Andy Verified Customer Verified Customer

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I had an oil change done so I waited for it to be finished and I think it took longer than I thought. The person who took care of me was very helpful and professional. finished and I think it took longer than I thought. The person who took care of me was very helpful and professional. More

by TROBERTS828 Verified Customer Verified Customer

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Best service ever! Ryan V./Service Assistant Manager always goes above and beyond. Great service & treatment.VERY efficient, reliable, and always well taken care of! T Ryan V./Service Assistant Manager always goes above and beyond. Great service & treatment.VERY efficient, reliable, and always well taken care of! Thank you, Ryan! More

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I was very pleased with Ryan V. , he was very professional, efficient and knowledgeable about my cars needs. Thank you Ryan V. , he was very professional, efficient and knowledgeable about my cars needs. Thank you Ryan V. More

by ALWAYSBLESSED1900 Verified Customer Verified Customer

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It did not take that long to drop my car off but I also dropped off my daughter's Santa fever also but you did not put stickers on the windows to show it was done and I asked to have them send them to me a dropped off my daughter's Santa fever also but you did not put stickers on the windows to show it was done and I asked to have them send them to me and I have not heard anything More

by JR Verified Customer Verified Customer

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My car was held for 4 days due to assigned rep not keeping process going forward when he had an off day the day after I dropped my car off. Lack of communication for the first 3 days made for an unac keeping process going forward when he had an off day the day after I dropped my car off. Lack of communication for the first 3 days made for an unacceptable outcome to this appointment. The parts were available/in stock so there was no reason to be without my car and having to Uber to appointments while waiting for the work to be completed. This type of unprofessional behavior is why private mechanics are sought out instead of using a dealership. More

by LOLO4249 Verified Customer Verified Customer

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In and out, very easy to deal with. I would definitely come back here!! Ask for James I would definitely come back here!! Ask for James More

by Troy2481 Verified Customer Verified Customer

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Is it time for a oil change so I can come in but now am in the hospital in the hospital More

by rubyjean683@gmail.com Verified Customer Verified Customer

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