Ryan Walen | Page 6

The car buying experience was seemless and good customer service. If refer a friend or family service. If refer a friend or family More

by BRENDA5026 Verified Customer Verified Customer

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The whole process of purchasing a vehicle was smooth. This dealership had better pricing compared to others Hyundai dealers in the Greater Seattle area. Would recommend to visit this dealership. This dealership had better pricing compared to others Hyundai dealers in the Greater Seattle area. Would recommend to visit this dealership. More

by Viswa Madhavan Verified Customer Verified Customer

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Exceptional. Zia was attentive, responsive, and respectful. We purchased a car from him. We found our experience with him to be a positive one. Zia was attentive, responsive, and respectful. We purchased a car from him. We found our experience with him to be a positive one. More

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I was rushed into signing the contract. I wanted to read the complete documentation before signing. I wouldn't recommend buying from this dealership. I wanted to read the complete documentation before signing. I wouldn't recommend buying from this dealership. More

by WHY Verified Customer Verified Customer

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You should check this place out if you’re buying a car. My spouse and I enjoyed the car buying experience here. We had narrowed down our options to several cars and were given a recommendation to Seattle My spouse and I enjoyed the car buying experience here. We had narrowed down our options to several cars and were given a recommendation to Seattle Hyundai by another dealer. That was a great first sign, when a competing dealer is complementary of a competitor. When we arrived everyone was smiling, happy to see us, and it was all very light touch, we drove the car, had our questions answered. We had a very relaxed test drive. They had an amazing selection of models, and the the color and trim combination we most wanted was right on the lot. Once we decided to purchase we were impressed by the professionalism, expertise, and efficiency of everyone here. Everything was super smooth, and while we had a slightly difficult situation, they were familiar with our challenge and worked right through it with us. From beginning to end everyone was pleasant and efficient, Kacy didn’t cut any corners, and stayed with us until the very end showing us the features of the vehicle, saving us a ton of time and effort. Ryan made the financing easy and we liked that it was very light on paper (we did almost everything through e-paper) so we didn’t leave with a staff of junk paper. We left with our new car happy with no regrets or frustrations. That’s saying a lot for such a major purchase, More

by NOJAN Verified Customer Verified Customer

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Excellent, no nonsense customer service! I will refer friends and family despite the distance from my home town! I will refer friends and family despite the distance from my home town! More

by NO2 Verified Customer Verified Customer

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Les did it. The finance closure experience was not good. You have good pricing and that helped make my decision. The finance closure experience was not good. You have good pricing and that helped make my decision. More

by DPSDSN Verified Customer Verified Customer

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Kacy was great and he put no pressure on us at all. Would recommend to anyone. Would recommend to anyone. More

by Rae Kov Verified Customer Verified Customer

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Great location! Great service! Folks genuinely care about people. Very receptive, attentive and customer friendly. This was the best of the 3 hyundai dealers we visi Great service! Folks genuinely care about people. Very receptive, attentive and customer friendly. This was the best of the 3 hyundai dealers we visited locally. Zia was excellent. He understood our need and worked very well with us. Ryan took time to walk us through all our questions. It was late but with a smile he patiently walked us through all paper work. More

by ANITAI55 Verified Customer Verified Customer

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Bought 2024 Hyundai Tucson Hybrid N line from this dealership. Confirmed the car was available before visiting. Upon visiting, waited 40 minutes just to be sat down and the sales rep Zia to go find th dealership. Confirmed the car was available before visiting. Upon visiting, waited 40 minutes just to be sat down and the sales rep Zia to go find the car. He couldn't find the car so he offered the same car in same color for me to test drive. During the pricing process, Zia was given the pricing sheet from the manager named T. We discussed the discrepancy in the tax amount because the paper and the calculation showed I was being taxed on the doc fee and licensing/titling fee which is wrong. I then went to T and asked why those two items are being taxed and if that is correct. He agreed with me that they shouldn't be taxed and said the pricing sheet has no credibility, forget about it. As a customer, it is not professional nor accurate to be shown false and inaccurate pricing sheet as the customer is the one paying. T showed me his program he uses to calculate the tax. I agreed with the amount on the computer and proceeded with the transaction. I waited over an hour for finance manager. It was already past 9pm at this point. I had been at the dealership since 6pm. I said I will come back tomorrow to sign and the car be available for pick up. Zia promised to have the car ready. Zia did give me a loaner for me to drive as I did not have a car. I thanked him for that. Next day, Zia calls me at the dealership and says he cannot find the car and that I come on the following day. I said no, I am coming at the promised time and that he needs to go find the car. How can the car be missing? It shouldn't be that difficult to find the car. Then Zia tells me not to rush him and that if I don't want to buy the car, then don't buy the car. At this point, the dealership had already applied for the loan. I received the credit check alert. The loan is approved. How unprofessional and rude of Zia to say that and not find the car. I still went to the dealership, Zia finally found the car and I met with the finance manager to sign. I'd say this has to be the most difficult car buying process. Not to mention the dealership waiting area was dirty, Keurig machine was not filled with water, and the staff looked unorganized as they could not find the car for several hours. Also Zia mentioned that the hyundai bluelink app is complimentary for 3 years. For 2024 models, it is actually complimentary for lifetime. He gives false information. Buyers, do your own research, double check the fees and taxed, don't trust the sales rep. More

by ysh91725 Verified Customer Verified Customer

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