Ashley L.

Staff are friendly but customer service and communication are lacking. I feel like a got a decent deal, but the process was fraught with frustration--you need a lot of patience to deal with this dealership. are lacking. I feel like a got a decent deal, but the process was fraught with frustration--you need a lot of patience to deal with this dealership. I don't know if it was inexperience or incompentence, but when they said they could match a written offer from another dealer, the first offer was MORE expensive by a lot (they had discounted theirs by the current rebate offer while the other dealer's offer did not include it. Could have been a rookie mistake. Once this was pointed out they did come back with a competitive offer but it included the useless Waypoint tracking device. To their credit, they removed that when asked. I drove in the same day (a Sunday) to close the deal and went through some paperwork with Shafi. At some point he asked about down payment and I said I’d want to pay as much as I could and still qualify for the rebate which required financing via Hyundai. At that point he said I could pay off the whole thing and still get the rebate. I was skeptical but figured that at least it would mean that the amount financed could be very small, if not actually zero. I signed a proposal for the offer that documented the discount and included a table showing different monthly payments corresponding to different downpayments and term of the loan. It included language that this was an estimate and depended on approval and credit history. There was nothing circled when I signed that paper. Around this time, I was introduced to Kacy, the finance guy. I expressed my desire to make a large down payment and pay off the loan early and he explained that they would have to “pay back lost interest” or something to that effect if the loan did not last some minimum length of time (like about 4 months). I said I would probably be willing to abide by that. After preliminary checking of my credit report, they proceeded with the deal. I went to Kacy’s office to sign papers. Kacy was super friendly and I think he did a good job of trying to make me want to buy extended warranties and other add ons but was respectful when I declined. I did not feel pressured to purchase anything else. As we got to the terms of the loan, it had only the rebate applied to the downpayment and did not have me paying more up front. This is when things got a bit annoying as Kacy showed me the initial proposal paper which now had $0 downpayment circled, implying that I had agreed to those terms. I pointed out that I had never said I wanted $0 down and he lamented that they weren't making any money on the deal. At this point I had been there for several hours and didn’t feel like fighting with him, so I reluctantly accepted the terms with zero down payment. Given that I did not feel pressure for anything else I felt like I could be a good sport. I also felt like if I eventually came to the conclusion that I was not happy about that aspect of the deal I would have the option of paying it off early and not waiting the 4 months. While waiting for the car to arrive there was very little communication. Shafi initially blamed the delay on safety inspections due to a factory fire. Later he admitted that the fire didn't impact EVs. I don't know if he was initially lying or if it was an honest misunderstanding. On the day I came to accept delivery I was told that they needed more documents for the loan (Kacy implied that Shafi should have informed me). This is not a tightly run establishment. At that time and in a later email I asked for the target date for my last payment (still willing to be a good sport), but was never told so I made a guess. Ashley, the sales manager, asked about the experience and I explained some of the above and have not heard back from her. I also asked her and Shafi about an issue with a headrest and have not heard back after almost a week. If you all you want is a decent deal and you don't mind poor customer service, this dealership is okay. More

by l82cathyz Verified Customer Verified Customer

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Prices were great, and very fair with trade in. We were in a tough spot and they helped make it happen. Staff was helpful, great and attentive. They had inventory, the car we wanted for the best pr We were in a tough spot and they helped make it happen. Staff was helpful, great and attentive. They had inventory, the car we wanted for the best price in a 200 mile radius. We drove over an hour and it was worth it. Did most of the prep online before going out More

by T.Baker Verified Customer Verified Customer

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Excellent process. Worked hard to balance the deal to our needs. We love our new Santa Fe Hybrid Worked hard to balance the deal to our needs. We love our new Santa Fe Hybrid More

by MARK Verified Customer Verified Customer

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I had a great experience purchasing my new vehicle there. My salesman Matt and the sales manager were both great My salesman Matt and the sales manager were both great More

by JOHNORLANDO966 Verified Customer Verified Customer

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Great communication! I came for a test drive and the car was charged and ready. Thanks Kacy! I came for a test drive and the car was charged and ready. Thanks Kacy! More

by LEVY Verified Customer Verified Customer

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I bought 2026 Hyundai Tuscan from tgis dealership. I met friendly people who were interested in my satisfaction, offered a good deal and delivered what they promised. Check them out! I met friendly people who were interested in my satisfaction, offered a good deal and delivered what they promised. Check them out! More

by navrip111 Verified Customer Verified Customer

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Seattle Hyundai gave me a pleasant and seamless purchase experience on November 24th 2025. I would specifically like to shout out Ashley, Abdul, Thi, and Josh in finance for making it so easy and for being experience on November 24th 2025. I would specifically like to shout out Ashley, Abdul, Thi, and Josh in finance for making it so easy and for being good people from start to finish. I purchased a new 2026 Tucson Hybrid AWD and everyone made me feel valued and they offered me fair pricing, honesty, and transparency during the purchase process showing me my different options without being pushy. More

by MICHAELLOYD76 Verified Customer Verified Customer

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Awesome experience all around at Seattle Hyundai! Worked with multiple people to get a 2025 Hyundai Ioniq 6 and would highly recommend this dealership. Thi, Matt L, Lester, Ashley, and Matt T in fina Worked with multiple people to get a 2025 Hyundai Ioniq 6 and would highly recommend this dealership. Thi, Matt L, Lester, Ashley, and Matt T in finance were all great to work with. Also shoutout to Jhaziah for keeping up the good vibes and jams the entire time I was there. Makes for a very comfortable car buying/leasing experience. Thanks Seattle Hyundai and staff! More

by WADEHAMRE14 Verified Customer Verified Customer

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it's a breeze to lease from this location the second time. competitive price, speedy response and closure. time. competitive price, speedy response and closure. More

by D. Shen Verified Customer Verified Customer

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The whole experience was smooth and I got a great lease deal. Ashley was very helpful over email. Kasim responded quickly and helped me out while juggling several other customers. Josh explained everything deal. Ashley was very helpful over email. Kasim responded quickly and helped me out while juggling several other customers. Josh explained everything clearly and made financing a breeze. Would recommend 👍 More

by KIETKHUU Verified Customer Verified Customer

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