SAM FALBO | Page 14

Great service from the team, kept me posted on the issues with my LR4. Completed when promised. with my LR4. Completed when promised. More

by MIKELRHSE Verified Customer Verified Customer

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When I scheduled the service appointment, the receptionist was not friendly. She had an attitude when I asked her questions. A requested the valet service with a rental vehicle and I asked her receptionist was not friendly. She had an attitude when I asked her questions. A requested the valet service with a rental vehicle and I asked her if there was an additional charge for the service as this was the first time requesting valet service. She said she didn't know as she only schedules the service. She said I would need to talk to the service department. My question seemed simple, but she was very crass with her reply for a simple question she should have know the answer to. The valet service was scheduled for 10:00 but the arrival ended up being 12:45. My wife had to rearrange her schedule because of how late the driver was. We did get updates to the delivery time by text and a phone call which I appreciated. The vehicle was somewhat clean upon return, but it looked like whoever did the cleaning rushed through it and didn't really care. When you spend over $700 on a service you think the vehicle would return with a thorough cleaning. The cup holders were dirty, the cargo area was not even touched, and the rest of the vehicle was only half vacuumed. A positive was all the services I requested were completed. More

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Sam Falbo was my service manager for all my annual maintenance updates. He always does a fantastic job accommodating my needs! maintenance updates. He always does a fantastic job accommodating my needs! More

by BRANDELL0 Verified Customer Verified Customer

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