STEVE GONZALES | Page 3

Everyone was very friendly and helpful. We got all our questions answered. They were willing to keep our car an additional day because our drive was further than expected. We got all our questions answered. They were willing to keep our car an additional day because our drive was further than expected. More

by natrina_08 Verified Customer Verified Customer

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Excellent work & even better customer service! ! They really do very nice work & kept me informed on everything. ! They really do very nice work & kept me informed on everything. More

by JVOLKENANT72 Verified Customer Verified Customer

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Excellent customer service as always! The service department is very knowledgeable and always explains what is wrong without trying to upsell you. The service department is very knowledgeable and always explains what is wrong without trying to upsell you. More

by Gauthier Verified Customer Verified Customer

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Dropped my 2022 GMC Sierra 2500 off at Watson Chevrolet for a recall issue. They completed the job faster than what I expected. Great job, I’m extremely satisfied. for a recall issue. They completed the job faster than what I expected. Great job, I’m extremely satisfied. More

by jmrinaz Verified Customer Verified Customer

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I rely on Watson and it proves out it wise to do they have my respect have my respect More

by SUNYDAISE Verified Customer Verified Customer

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My vehicle had a recall that they fixed and I thought they were extremely nice and friendly, I had to leave my car there so they paid for an Uber to get me home they were extremely nice and friendly, I had to leave my car there so they paid for an Uber to get me home More

by hclend7 Verified Customer Verified Customer

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I was very happy with the service I received at my last visit all my concerns and problems were taken care of,and I appreciated the ride home and back to get my car. visit all my concerns and problems were taken care of,and I appreciated the ride home and back to get my car. More

by nelsonlauren1263 Verified Customer Verified Customer

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You were very professional in explaining what needed to be done. You kept in touch with me regarding when I could pick up my Jeep. Very pleased with results. be done. You kept in touch with me regarding when I could pick up my Jeep. Very pleased with results. More

by bpg28 Verified Customer Verified Customer

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Was promptly help and the recall was completed as promised. Very good service and will most likely return. promised. Very good service and will most likely return. More

by oscarcl1978 Verified Customer Verified Customer

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First, they kept my car for 3 weeks “in line. ” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles ” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles until it was ready, which I was only getting a diagnostic test!! Second, when they finally got to the car, they said I needed a brand new transmission for $7,000 total. I asked what was wrong with it and Shaun wouldn’t tell me. He said, “well, we don’t know the exact cause, but we can take it apart and find it, and that’ll be $1,000.” I then was baffled that they wouldn’t tell me what was actually wrong with it. I asked 3 separate times! When I went to pick up the car, I then asked again what was wrong with it and he wouldn’t give me an answer - just stated again it would be $1,000 to find out when they take it apart. They said it wasn’t ready yet, and I’d have to pick it up the next day because they had to put it back together. So, if it was already taken apart and had to be put back together, what was the $1,000 for?! The next day when I picked it up, I told Shaun to call my dad, because my dad wanted to speak to him. What I’m also mad about is that Shaun told him what was wrong! Right off the bat. But couldn’t tell ME what was wrong with it….I’m assuming because I’m a woman. Again, I asked 3 separate times. We got a second opinion. Which they said they did NOT find the two issues Chevy found (burnt oil on the engine and metal shards in the transmission oil). They said I was just low on transmission oil. After they changed it and reset the computer in the car, it has been driving fine since. That only cost me $150. So, I saved $7,9850!! Was a bad experience all the way around and I will not be back - nor will I ever buy a Chevy again because of this. Ridiculous! More

by katieraeanderson7 Verified Customer Verified Customer

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