Family oriented dealership , puts customer first .
Buying a car was a complete zero pressure experience
Buying a car was a complete zero pressure experience
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by RPMEDJR
Verified Customer
Verified Customer
Jan 28, 2026 -
Mullinax Buick GMC responded
Thank you for your great review, RPMEDJR! We're glad you felt the family-oriented atmosphere and appreciated the zero-pressure approach. Putting customers first is always our priority.
My wife and I came in and told them what we wanted, truck
and price. They made it happen with no back and forth. I will refer this dealership to all my friends and family.
Mr. McClain
and price. They made it happen with no back and forth. I will refer this dealership to all my friends and family.
Mr. McClain
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by DIONMCCLAIN1
Verified Customer
Verified Customer
Jan 02, 2026 -
Mullinax Buick GMC responded
Thank you for your great review, Dion! We're glad our team could deliver exactly what you and your wife were looking for without the hassle. Your referrals mean a lot, and we truly appreciate your support.
Everyone at Mullinax was amazing.
They are a very nice group of people. Very knowledgeable. Jamal, Shaq, and Willie are the best. They made our experience very pleasant.
They are a very nice group of people. Very knowledgeable. Jamal, Shaq, and Willie are the best. They made our experience very pleasant.
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by akkenna.carter
Verified Customer
Verified Customer
Dec 30, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, Akkenna! We're so glad Jamal, Shaq, and Willie helped make your visit a pleasant one with their knowledge and care. We truly appreciate your kind words about our team.
Mullinax buick gmc &Cadillac is a great dealer.
Mr Thomas Jackson is a great salesman. He was very helpful to us in getting our new vehicle.
Mr Thomas Jackson is a great salesman. He was very helpful to us in getting our new vehicle.
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by GARRINGTONM
Verified Customer
Verified Customer
Dec 30, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, Garrington! We're glad Thomas was so helpful in assisting you with your new vehicle. Your feedback means a lot to our team.
Fast.
Effective. They listened and provided. I stated my claim & they ran with it. Compassionate. You can tell the team I had meant business and they’re dr
Effective. They listened and provided. I stated my claim & they ran with it. Compassionate. You can tell the team I had meant business and they’re driven to do what they love. I made a call, showed up without my own and drove away in something that became my own!
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by ALMINTYREYNOLDS
Verified Customer
Verified Customer
Nov 29, 2025 -
Mullinax Buick GMC responded
Thank you for your powerful review, Almintyreynolds! We're so glad our team delivered with compassion, efficiency, and a clear commitment to helping you find the right fit. It’s great to hear the experience was both meaningful and seamless for you.
Clean environment, great staff and quick service.
They’re determined to help and very professional
They’re determined to help and very professional
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by KCHRISTIAN0104
Verified Customer
Verified Customer
Nov 14, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, KChristian0104! We're glad you enjoyed the clean environment, quick service, and found our team to be professional and helpful. Your feedback means a lot to us and keeps us motivated to deliver our best every time.
Today is November 10th, I bought a car with these guys on
10/14/2025, I was waiting on the title I figured. Hey, I'll get the title within a week or two, I thought I'd got it in but that was another thing.
10/14/2025, I was waiting on the title I figured. Hey, I'll get the title within a week or two, I thought I'd got it in but that was another thing.
So today is November 10th 2024, and they have not uploaded the title documents yet.
I would say that such a display of competence and lack of customer service regarding something like this is very low.
I asked the lady why the documents weren't uploaded quickly. She asked me what do you mean, I said that I generally get titles within a week or two after actually having bought a car. I generally get titles within a week or two after actually having bought a car.
She seemed surprised at that particular response, she said. Wow!.
I don't know what to say, buying the car was easy but apparently the the after sale support end is just awful.
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by wes.lebaron.harris
Nov 10, 2025 -
Mullinax Buick GMC responded
Mr. Harris:
Thank you for your message and for outlining your concerns.
I reviewed Alabama’s statutes with respect to vehicle titling and dealer obligations. Under Alabama Code § 32‑8‑45, a dealer is required, when purchasing a vehicle for resale, to obtain the certificate of title from the owner or lienholder within 15 days. Also, under Alabama Code § 40‑12‑264 a purchaser (including a dealer) has up to 20 calendar days from vehicle acquisition to procure a license tag or plate. However, I found no statutory time-frame that specifically requires a dealer, after selling a vehicle to a retail consumer, to have the title uploaded to the DMV or delivered to the purchaser by a certain day-count.
That said, we recognize your frustration, you completed your purchase on 10/14/2025 and today it is 11/10/2025, so almost a month has passed without the title being uploaded or delivered as you expected.
I will follow up immediately on your behalf to determine why the delay occurred and expedite the title. Our goal is to get this resolved for you as quickly as possible.
Thank you for your patience thus far. I’ll update you no later than today with our next steps.
Sincerely,
Esteban Ramirez
General Manager
Mullinax Buick GMC Cadillac
eramirez@mullinaxbuickgmc.com
334-851-8000
Nov 10, 2025 -
wes.lebaron.harris responded
Alabama, a dealer acting as a designated agent must electronically submit a title application and supporting documents to the state within 10 calendar days of creating the application. The dealer is responsible for properly completing all paperwork and submitting it along with the required fees to the Alabama Department of Revenue (ADOR) within this timeframe.
Timeframe: The dealer has 10 calendar days to upload the completed title application and supporting documents.
Responsibility: The dealer must complete the application, assemble all required documents, and submit them to the ADOR.
Regulation: This is a requirement under Alabama law (Code of Alabama, 1975 §32-8-35).
Registration: The vehicle must be registered within 20 days to ensure the title application serves as a valid permit for operation until the registration is complete.
A Professional, courteous staff work at Mullinax.
Bravo and applause to our Cadillac dealer Mr. GEO, Mr. Ramirez, Mr. Jamal and Mr. Shak.
Bravo and applause to our Cadillac dealer Mr. GEO, Mr. Ramirez, Mr. Jamal and Mr. Shak.
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by HINDS960
Verified Customer
Verified Customer
Nov 02, 2025 -
Mullinax Buick GMC responded
Thank you for your kind review, Hinds! We're thrilled to hear you had a professional and courteous experience with Geo, Ramirez, Jamal, and Shak. Your recognition means a lot to our team.
The workers really make sure you are happy when you leave
there but if you're not, they make sure when you come back.You are pleased and satisfied. They aim to please🙏🏽
there but if you're not, they make sure when you come back.You are pleased and satisfied. They aim to please🙏🏽
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by none25
Verified Customer
Verified Customer
Oct 25, 2025 -
Mullinax Buick GMC responded
Thank you for your kind review, None! We're glad our team made sure you felt cared for during your visit and even followed through afterward. Your satisfaction means everything to us.
Great customer service, no pressure, great experience…the
salesman and finance person were great and easy to work with.
salesman and finance person were great and easy to work with.
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by TLK0006
Verified Customer
Verified Customer
Oct 12, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, TLK0006! We're happy to hear that both the salesperson and finance team made your experience smooth and pressure-free. It’s great to know you felt well taken care of throughout the process.