Sagar Sigdel

This dealership used misleading, high-pressure, and dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressur dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressured us into signing a so-called “pre-contract” under the assurance it was risk-free and reversible, including the trade-in of our truck. Negotiation & Conduct: Trade-in offer was insultingly low, and staff made unprofessional, even rude, comments. Sales floor atmosphere was unwelcoming and unprofessional. Finance: Finance rep rushed paperwork, failed to fully explain terms, and added costly packages without clear disclosure. We were not given copies of signed documents until we insisted the next day. Misleading Assurances: We were repeatedly told we could cancel the deal and get our truck back if we changed our minds. The next day, management claimed we couldn’t retrieve our vehicle because of signed paperwork, contradicting what staff had promised. Resolution: After pushback, calls to DMV and even considering police involvement, management finally returned our truck—only after further stalling and dishonesty. __________________ Our experience at Shottenkirk Honda of Davis was extremely disappointing and misleading from start to finish. When we first met Adrian, he provided misleading information about the Honda Pilot models, clearly pushing us toward the higher-priced Black Edition even though many of the same features were also included in the Special Edition. During the test drive, he spent more time talking about how tired and busy he was than focusing on the vehicle. The model with the features we were requesting ended up being unavailable, but they did let us know they had one that would be coming, but was not yet on the lot. Adrian and Rick, the floor manager, said in order to "reserve" this and keep it from being sold, they would need us to sign what they called a “pre-contract,” assuring us it was no risk and could be canceled at any time, even with our trade-in. However, once negotiations began, he made rude comments about us within earshot and the entire process became increasingly unprofessional. Keys were misplaced, communication was inconsistent, and we were left waiting for long stretches. In finance, we were rushed through signing without being given copies, pressured into overpriced warranties, and later discovered hidden add-ons worth over $2k. Her exact words when adding these were "I made sure to include this maintenance package because I know how important that is to you." She never mentioned pricing or an additional charge for this. We also noted that she had highlighted the "opt-out" portion of the "Contract Cancellation Option". As I understand it (after researching this myself), this is something which you can choose to purchase for a fee for used vehicles under $40k. If you want to opt-out of this optional agreement, you do have the option. But not once had we been offered the chance to purchase this option, and she had CLEARLY highlighted ONLY the "opt-out" portion. Then when we tried to cancel, the sales manager Sigi claimed our trade-in was already theirs despite previous assurances from both Adrian and Rick that we could walk away with no obligation. While using our trade-in as leverage, he continued to pressure us into purchasing their vehicle, promising lower numbers and demanding we explain why we no longer wanted to move forward with the outlined deal. His reasoning was that this sale would reflect well on his "weekend numbers". Ultimately, only after contacting DMV and consulting with police did we finally get our truck back. At no point did Sigi or the dealership apologize or take accountability. I strongly recommend avoiding this dealership at all costs. More

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The sales side is very aggressive and clever in representing things a certain way while causing the buyer believe something else. Not the most honest approach. Very aggressive turn over system. representing things a certain way while causing the buyer believe something else. Not the most honest approach. Very aggressive turn over system. Some women have been known to leave there crying. Phillip Najera is a very tricky character and not altogether honest I believe. The service department on the other hand is very good, prompt, knowledgeable, very good work carried out, also excellent customer service. Very different to the sales side needless to say. This used to be a great place to buy a car before the hard sell guys took over. More

by DUTCHNICKY Verified Customer Verified Customer

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Great customer service very professional very nice and patient with us on making a big purchase for our son. Thank you so much. patient with us on making a big purchase for our son. Thank you so much. More

by LAURITSON872 Verified Customer Verified Customer

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Excellent service for Shottenkirk honda of Davis I was Honda accord 2021 and I always car service here done every time 👍👌 Honda accord 2021 and I always car service here done every time 👍👌 More

by GSMEET1304 Verified Customer Verified Customer

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I was pressured into signing paperwork stating that the vehicle was in good condition, without being able to see the vehicle. Upon delivery to me, the new car had hard stains on several areas, including al vehicle was in good condition, without being able to see the vehicle. Upon delivery to me, the new car had hard stains on several areas, including all the glass windows. My issue is yet to be resolved and I've had to drive a significant distant to ask that this be taken care of. When the sun is rising and setting, it is very difficult to see through the glass. More

by gsandym7 Verified Customer Verified Customer

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My experience at the Davis Honda was great ! Mario’s customer service was amazing he was really helpful in breaking down pricing and informational about the cars I was looking at. Would definite Mario’s customer service was amazing he was really helpful in breaking down pricing and informational about the cars I was looking at. Would definitely recommend buying a car here to family and friends and working with Mario. More

by ALYSSAG Verified Customer Verified Customer

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The are dragging their feet providing me the sales documents I signed which they did not give when the car was purchased. Called several times, emailed and texted but they never responded. Horrible de documents I signed which they did not give when the car was purchased. Called several times, emailed and texted but they never responded. Horrible dealership. I will share my bad experience in all review and social media sites and advise people to stay away from this dealership. More

by WEHIB Verified Customer Verified Customer

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Al did a great job getting us the best deal and working within our budget. He was able to get us the car we wanted same day even though it wasn't on their lot. Steve did a great job going over the paperwor within our budget. He was able to get us the car we wanted same day even though it wasn't on their lot. Steve did a great job going over the paperwork with us and making sure we knew what we were signing and that it made sense. More

by NotOrLee Verified Customer Verified Customer

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There is a lack of understanding of the product sold. Negotiations as usual are tiring. The car was sold as tow ready and it did not have the harness installed. Also, the Honda website showed that the t Negotiations as usual are tiring. The car was sold as tow ready and it did not have the harness installed. Also, the Honda website showed that the trunk mat was included and it was not. The manager and rep blamed Honda for the lack of those products. I probably won’t buy from Shottenkirk again More

by R.CUNAZZA Verified Customer Verified Customer

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4K in packages that could not be removed from the deal and were not included in advertised msrp (“pro package” and “platinum care”) was really annoying. The sales guy knocked 1k off after we complained, b and were not included in advertised msrp (“pro package” and “platinum care”) was really annoying. The sales guy knocked 1k off after we complained, but if it’s a mandatory item it should be included in msrp More

by RYAN0518 Verified Customer Verified Customer

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