Sahid Sanchez | Page 5

This is a continuation of the previous service (you can find it on this site) issue I have had with another dealership. This part involves the heated steering wheel that was replaced do to it malfunctioni find it on this site) issue I have had with another dealership. This part involves the heated steering wheel that was replaced do to it malfunctioning. The previous tech (different dealership) replaced the wheel and FAILED TO DO A CHECK to see if it was functional. Antioch's' Technician AXEL, did an OBD check and found there was a short in the CLOCK SPRING. thus, along with the wheel the Clock Spring needed to be replaced too. Prior to this I had informed the previous dealer that the wheel would not heat up, there reply, "it won't heat up until the temperature is around 35 degrees". That was untrue for it worked fine during tests in the summer when I had first picked up the new 2020 Wrangler. I also have photos of the incorrect placement of the internal wiring! It would eventually have failed again due to the wiring becoming chafed. It is now working correctly and even when the temperature was in the 60's. I did go back to the previous dealership and talked about the problems and my concerns about the technician failing to do quality work. I believe he was sincerely interested in some of my concerns and suggestions. AGAIN, ANTIOCH CHRYSLER JEEP "TEAM" comes through! More

Report | Print

Terrible service, went there to get sensor light reset they said I needed diagnostic test 195.00 ridiculous then said warranty did not cover it said it cost me 800.00 I took my keys my car back and will they said I needed diagnostic test 195.00 ridiculous then said warranty did not cover it said it cost me 800.00 I took my keys my car back and will NEVER GO BACK THINKING Od writingBBB and my lawyer treated like xxxx!! More

by karenkosto Verified Customer Verified Customer

Report | Print

The service staff is always helpful and friendly and they let me know if there’s any specials going on and I feel like they take good care of me and my vehicle let me know if there’s any specials going on and I feel like they take good care of me and my vehicle More

by nanas916 Verified Customer Verified Customer

Report | Print

I've been going to Antioch dealership for over 20 yrs and have always been taken great care of , they're very welcoming and caring , courteous and friendly have always been taken great care of , they're very welcoming and caring , courteous and friendly More

by rcbambi73 Verified Customer Verified Customer

Report | Print

Great experience every single time. Fast, simple and very efficient. I’m always in and out of the waiting area in a reasonable time! Fast, simple and very efficient. I’m always in and out of the waiting area in a reasonable time! More

by josh_payes Verified Customer Verified Customer

Report | Print

Excellent service advisor, very helpful. They wash my truck, came back very clean. Thanks again They wash my truck, came back very clean. Thanks again More

by JALRI7237 Verified Customer Verified Customer

Report | Print

Everything I requested was done in a timely manner. Couldn’t have been more satisfied. Couldn’t have been more satisfied. More

by Dweidman Verified Customer Verified Customer

Report | Print

Great dealership, friendly staff, reasonable prices, quality service, got to use a dealer car for several hours while work was done on my vehicle, etc. quality service, got to use a dealer car for several hours while work was done on my vehicle, etc. More

by hettichpj Verified Customer Verified Customer

Report | Print

Better customer service, value and dependability than Palmen Motors in Kenosha. That's why I bought my Jeep in Antioch and get it serviced there rather than the dealership that's across the street from m Palmen Motors in Kenosha. That's why I bought my Jeep in Antioch and get it serviced there rather than the dealership that's across the street from me. More

by jimtek41 Verified Customer Verified Customer

Report | Print

The service department at ACDJR has always been top notch. They are great to work with and we trust them with the care of our RAM 1500 & Jeep Wrangler (both purchased at the dealership) Please extend d notch. They are great to work with and we trust them with the care of our RAM 1500 & Jeep Wrangler (both purchased at the dealership) Please extend due recognition to Sahid and the service team for excellence in customer & vehicle service. More

by tamaramc Verified Customer Verified Customer

Report | Print