Saiful Islam | Page 4

Outstanding customer service, would highly recommend! There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience & exceptional customer service we received from Julio. He went above and beyond to get exactly the car we wanted at a more than reasonable price without question. He was upfront, honest and extremely helpful throughout the entire process and we would recommend him to anyone. Our car even got towed out front while sitting down with him and he gave us a ride to the depot. He was professional and knowledgable and we look forward to our continuing relationship with him and Koeppel Mazda. More

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Exceptional customer service with high satisfaction Saiful Islam is an extraordinary manager who walked my mother and I through the whole process of purchasing a needed new car (2018 Mazda CX-5). Any su Saiful Islam is an extraordinary manager who walked my mother and I through the whole process of purchasing a needed new car (2018 Mazda CX-5). Any suggestions given or questions asked was dealt with promptly and with great detail. His staff members Julio Escobar and Orlando Alcaide are both very notable staff members who aided in making our purchase with ease and no headache. Julio went the extra mile to help us find the best car loan for our car. Orlando Alcaide was very patient with us and made sure any and all questions we threw at him were answered thoroughly. We felt no pressure to make decisions at any time. We were also given the rundown of their service department before taking off with our new car. There are no problems with the car and my mother and I are very pleased with the whole experience and how affordable they made for our purchase. I highly recommend Koeppel Mazda to anyone who is interested in owning any Mazda car. You will not be disappointed with Saiful Islam or any of his staff members. More

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Just renewed our lease to Mazda CX5 We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both w We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both wonderful. The staff are very friendly and the new place very comfortable and nice. More

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VIP service My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole s My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole staff worked together to complete everything needed effortlessly. This is our new place for leasing. Best car dealership in NY More

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3rd Mazda First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer loo First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer looking for a new car. I have been treated with such care in the service department. Special thanks to Aubrey, Cassandra and Carlos. I was introduce with my 3rd Mazda from Saiful and Miguel took the time to take us for a test drive. Also, thanks to Castro for helping us with the paperwork. Finally, Saiful, you made my experience with Mazda a great one. I drive by all the other dealerships to come to yours because you have treated my family as if we are part of your family and not just a random customer. For this I am very grateful!!! Looking forward in seeing you and the Mazda team in the near future! Thanks again!!! More

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A customer-first car dealership The new Koeppel Mazda dealership is not only fantastic, the staff goes the extra mile to make customers feel welcome, taken care of, and satisfied. Cl The new Koeppel Mazda dealership is not only fantastic, the staff goes the extra mile to make customers feel welcome, taken care of, and satisfied. Clean, sleek offices and people you feel you can trust. Highly recommend the following team that patiently worked with me to get the leasing arrangement I needed--including car registration and insurance): Saiful Islam, Anthony Nesnick, and Jay Polanco. They all made it painless when it could have been instead a stressful business transaction. If you need to buy or lease a Mazda, check here first. More

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Best experience I was thinking about getting into a Nissan vehicle, I went there and the customer service was alright, I went to Koeppel Mazda after seeing their com I was thinking about getting into a Nissan vehicle, I went there and the customer service was alright, I went to Koeppel Mazda after seeing their commercial this weekend on tv. I went and met with Saiful and let him know what I had planned on getting and that I was just browsing. He understood my needs and suggested I get the mazda3 sport. I saw the vehicle, test drove it. And fell in love! I also worked with Jim, Jay and Julio. They made the process so easy and treated me like family and a valued customer. Even upon entering the dealership, it’s beautiful, STATE OF THE ART!!! You guys, don’t sleep on this dealership lol. I came in to browse and left with a vehicle with the help of the wonderful staff at Koeppel Mazda. I’m in love with my vehicle!!! Thank you guys !!! More

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Great!!!! Great Person Mr. Saiful treats you like family not a customer. been with them 12 years and every time the experience is better, goes out of way and be Great Person Mr. Saiful treats you like family not a customer. been with them 12 years and every time the experience is better, goes out of way and beyond to make sure you get what you want. A real people person. Also brought someone else to him and also treated them like family. More

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Great experience! Just got my new car and it was sold to me by Saiful! What an amazing experience. This is the 7th car sold to my family and we couldn't have been any h Just got my new car and it was sold to me by Saiful! What an amazing experience. This is the 7th car sold to my family and we couldn't have been any happier. I highly recommend everyone to visit this dealership. Their facility is beyond beautiful and their service is amazing! More

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A good deal Very friendly group of people working in this location. It was my first time at this location but I have been searching for a car for some time. Most Very friendly group of people working in this location. It was my first time at this location but I have been searching for a car for some time. Most dealerships try to hustle you from the get go, others ignore you. I felt like they were very professional and listened to my wants and my criticism on cars, gave me options and were patiently waiting for whatever I choose. The entire process was very smooth, only took 3-4 hrs to get all paperwork and plates and inspection and everything pretty much done. Drove it home the same day. I worked with Jim Mendez and ended up dealing with the supervisor Saiful Islam. Both of them treated me well and took the extra incentive to make sure I was happy with everything. Definitely coming back again. More

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