Salena Dalerio | Page 47

Just great and I give anyone a thumbs up to get a car from you from you More

by Copper/Mylo Verified Customer Verified Customer

Print

I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More

by TLHARLE Verified Customer Verified Customer

Print

At this particular service appointment, it was a great experience. Wish I didnt have to wait 2 weeks for an appt to get my car fixed under warranty though. experience. Wish I didnt have to wait 2 weeks for an appt to get my car fixed under warranty though. More

by petraseth Verified Customer Verified Customer

Print

Wonderful experience with professionalism and kindness. Within the dealership I would definitely recommend Union Kia to my friends Within the dealership I would definitely recommend Union Kia to my friends More

by RYB2424 Verified Customer Verified Customer

Print

Service was great. No complaints. Overall was very happy with the service I received. MM No complaints. Overall was very happy with the service I received. MM More

by tamccleary Verified Customer Verified Customer

Print

They were fast and reliable and efficient. Like how they took pics of the filters so I could see how dirty they were before I bought new ones. Like how they took pics of the filters so I could see how dirty they were before I bought new ones. More

by MICHELLEWARREN199 Verified Customer Verified Customer

Print

Great Customer Service . a new appointment was set with no issues . The process was seamless a new appointment was set with no issues . The process was seamless More

by LORIWARDELL Verified Customer Verified Customer

Print

Cant put it into words I dont have the words to Express my disappointment in Union County Kia my disappointment in Union County Kia More

by JOYCEDEESE1956 Verified Customer Verified Customer

Print

The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More

Print

Selena always takes wonderful care of me with all the problems I may have in my car. problems I may have in my car. More

by PMARIBEL6678 Verified Customer Verified Customer

Print