Sales Team

I would never do business with Rairdon again, full stop. This dealership in particular is terrible. They were given every chance to make it right and were couldn’t even meet minimum satisfaction. Take your This dealership in particular is terrible. They were given every chance to make it right and were couldn’t even meet minimum satisfaction. Take your money somewhere else, consumers deserve better than what Rairdon of Monroe offers. More

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Very friendly and knowledgeable. James and Victor are easy to work with and very helpful. James and Victor are easy to work with and very helpful. More

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Ordered a new truck, John kept me informed on the progress with occasional updates, and delivery day was nice and smooth, drove it home. progress with occasional updates, and delivery day was nice and smooth, drove it home. More

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I rarely write reviews but this experience warranted one. My wife and I were shopping for a vehicle at Chrysler Dodge Jeep Ram of Monroe and the experience was frankly embarrassing on their part. Our salesp My wife and I were shopping for a vehicle at Chrysler Dodge Jeep Ram of Monroe and the experience was frankly embarrassing on their part. Our salesperson Randy went MIA. When we called back and asked to work with someone else, we were connected with Vincent — and refused. When we asked to escalate to a manager, the manager wouldn’t get on the phone. When we asked about negotiating on price, neither Randy nor Vincent had the courtesy to call us back and tell us no. We had to chase them down for basic communication. And if they respond claiming we were trying to lowball them — we never got that far. We couldn’t get anyone on the phone long enough to have that conversation. We weren’t asking for anything unreasonable. We were asking for a callback, a manager who would engage, and a salesperson who would show up. This wasn’t a negotiation gone wrong. This was a dealership that failed at the most basic level of customer communication. What I want to specifically call out is how Vincent treated my wife when she called. The tone shifted noticeably the moment he realized he was speaking with her rather than me — dismissive, condescending, and flat out rude. That’s not something I take lightly and it’s not something any customer should have to experience. This dealership had every opportunity to earn our business and at every turn Randy and Vincent chose rudeness and silence over basic professionalism. We went elsewhere and found a dealership that actually wanted to work with us. I’d recommend you do the same before wasting your time here. More

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Had an issue with my vehicle and needed service. They got me in quickly and also was able to find me a loaner car so I could get to work. Outstanding service. They got me in quickly and also was able to find me a loaner car so I could get to work. Outstanding service. More

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The employees were very nice and helpful, the service was fast and they did a very good job! fast and they did a very good job! More

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I received outstanding service from your employer today. He exhibited great professionalism while dealing with my request for service today. He exhibited great professionalism while dealing with my request for service today. More

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Honest and fast service with a professional team. Have been there a few times now. Have been there a few times now. More

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The service was good. .. Good .good good good good good good good good good good .. Good .good good good good good good good good good good More

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They were friendly and kind. Everything was done in a timely manner. They ad a rental car for me when they really didn’t have one. They worked around my schedule to have my truck Everything was done in a timely manner. They ad a rental car for me when they really didn’t have one. They worked around my schedule to have my truck worked on. They are great. More

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