Sales Team | Page 15

I made an appointment that took over a month since I requested a loaner vehicle. During the time before my appointment the intermittent HVAC issue had been to work properly again. Kept my appointment requested a loaner vehicle. During the time before my appointment the intermittent HVAC issue had been to work properly again. Kept my appointment explained that the issue got resolved but this issue has been on going for years. There was also an issue with the Bluetooth stereo system. But I am told, “That’s just a Dodge thing.” Thought it would be weird that there wasn’t an issue before but there is not and it’s just a “Dodge thing” So after I explained the initial issue with the vehicle resolved itself. They said “we can take a look.” So I left the car. But when I was trying to find the loaner vehicle. They didn’t have any. So I waited over a month for an appointment to make it convenient for me and the issue resolved itself. There were no loaner cars to be had. After getting over that issue. We waited about 5 days to hear back from the dealer. They said they couldn’t duplicate the issue and nothing they can do. They did suggest a variety of options that could be the issue. But didn’t fix a thing. They didn’t contact my warranty company until the day they said it was done. I contacted the warranty company myself, they were in agreeable with the suggestions I made however I wasn’t the dealer. And since the dealer didn’t contact the warranty company from the start there wasn’t anything they were willing to do. Since the issue went away. So I went to go get my car, and lucky for me I still had to pay them 140$ to look at my car and not fix anything. So I felt blessed for that. Then got told, “ If it happens again bring it back.” Yea. I’ll get right on that. The customer service in the service department leaves a lot to be desired. When I tried to talk to the receptionist I was questioned with who I needed to talk to. Umm I don’t know? I don’t work here I’m a customer. The service writer is nice and sometimes will get ahold of you within the time frame he mentions. The service manager at least has some compassion and is human. I do think he tries to make customers happy and he does a decent job of doing that. More

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Greated professionally, stress free experience all the way through. We worked with Edgar, who had great insight on the car we were looking for and got us out the door with the car of our dreams. Highly re way through. We worked with Edgar, who had great insight on the car we were looking for and got us out the door with the car of our dreams. Highly recommend going here if your looking for a hassle free experience. More

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My family and I came late in the day near closing time. The fella’s stayed past closing. They were friendly, down to earth and patient. They worked with me for what I needed and the process was quick and e The fella’s stayed past closing. They were friendly, down to earth and patient. They worked with me for what I needed and the process was quick and easy. I Would definitely recommend my friends and family. Appreciate the service gentlemen! More

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Always a great experience when my chrysler 200 and jeep cherokke need service. Staff is excellent. cherokke need service. Staff is excellent. More

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Friendly and polite service, reasonable and are willing to work with you on the price. to work with you on the price. More

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My first visit to get oil change and everything went very smoothly and in a timely manner. Took the time to go over some questions i had on my new challenger. smoothly and in a timely manner. Took the time to go over some questions i had on my new challenger. More

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This dealership has beautiful cars. Financing was a breeze with Justin. I would highly recommend working with Chris as your salesperson. Financing was a breeze with Justin. I would highly recommend working with Chris as your salesperson. More

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Slow. Never going back. Service dept is just plain feeding you what you wanna here Never going back. Service dept is just plain feeding you what you wanna here More

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