Sam Castelli | Page 19

Great sales experience Great sales experience from Knowledgeable and Professional staff. Turned in my Diesel Passat for new Passat. Have been very happy with the car and Great sales experience from Knowledgeable and Professional staff. Turned in my Diesel Passat for new Passat. Have been very happy with the car and follow up from the Dealership. More

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Great Sales Staff! Overall, sales staff was great. Very personable and knowledgeable. This was an internet find. Traveled 100 miles to purchase. Had some trouble Overall, sales staff was great. Very personable and knowledgeable. This was an internet find. Traveled 100 miles to purchase. Had some trouble with financing. Financing approval was obtained prior to travel but was not allowed to use it. This forced the use of dealer financing and a higher dealer rate or walk away (100 miles) empty handed. The was the fault of the dealership, lender and us for not providing/obtaining information prior. I felt Dan Kocer's scare tactics to up sell the extend warranty was the biggest disappointment. Displaying a two foot long brochure and asking $3000 now or $9000 later after the loan terms were established is not a great way to up sell. It might be a valuable offer but the way it was presented was in poor taste. Sam Castelli was very responsive to email inquiries and phone calls. Demetrius Johnson went out of his way to take care of us, including a shrimp dinner a good conversation while we waited for the car to be detailed. His 5 star effort made this car purchase experience 4 stars instead of 2. Overall I would recommend this dealership if Demetrius is there to help. Just arrive early and on a business day to ensure you have time to work with your own lender. ** Small recommendation to the dealership: Fill the gas tank. It's $30! Don't make people drive away with a quarter tank and have to fill it up before they get home. More

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Great buying experience Recently bought/ordered a new BMW, with Sam Castelli being my sales consultant. He was pleasant and showed willingness to put my deal together. GM Recently bought/ordered a new BMW, with Sam Castelli being my sales consultant. He was pleasant and showed willingness to put my deal together. GM of Park Motors friendly, as well as other staff working with me. Would recommend this dealer to anyone. More

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Pleasant experience We had a very pleasant experience in searching for a new car. Everyone we met was engaging and met us with a smile. They took the time to search for a We had a very pleasant experience in searching for a new car. Everyone we met was engaging and met us with a smile. They took the time to search for a car that met our expectation. More

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Very accomadating and knowledgable sales team. The sales team at Park Place Motor Cars did a great job locating and delivering the car I was looking for on short notice. Old or new, these guys kno The sales team at Park Place Motor Cars did a great job locating and delivering the car I was looking for on short notice. Old or new, these guys know BMW products inside and out and are willing to assist in any way possible at any time. They are also very team oriented and are willing to cover for each other whenever another team member is tied up. I have had nothing but excellent experiences with Park Place in both sales and services for several years, highly recommended. More

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everything went smooth I was planning on giving my car back with the buyback program anyway, but we discussed my options and proceeded with that decision anyway.My wife like I was planning on giving my car back with the buyback program anyway, but we discussed my options and proceeded with that decision anyway.My wife likes this even more than the last VW More

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Excellent I had a very good experience.Staff was very friendly and professional.I will definitely recommend them to others.Thank you for your help. I appreciate I had a very good experience.Staff was very friendly and professional.I will definitely recommend them to others.Thank you for your help. I appreciate it. More

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I would highly recommend I recently purchased a Passat R-line from Sam Castelli at Luther Park Place Motors. I could not be more pleased with the service I received from Sam C I recently purchased a Passat R-line from Sam Castelli at Luther Park Place Motors. I could not be more pleased with the service I received from Sam Castelli. He was very helpful, professional, and personable. He communicates very well, is knowledgebale, and helped me to find the best car without pushing me whatsoever. He stayed until late service hour in order to address me all questions. He was really patient the whole time since I may face language barrier. In the end of negotiation, he also got the price I wanted on the car. He made me to feel comfortable. Superb car buying experience. I would HIGHLY recommend Sam to anyone who is looking for a car. More

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New car puchase Very positive experience. Got order car what I want for price what I want. Nobody tried trick you. Very professional. Looks like they are interesting Very positive experience. Got order car what I want for price what I want. Nobody tried trick you. Very professional. Looks like they are interesting in long trusted relationships rather making quick money. More

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Easy, Quick, Car Buying Experience My husband and I drove over an hour to visit the Park Place Motors location in Rochester, MN and the drive was well worth it! Everyone was very friend My husband and I drove over an hour to visit the Park Place Motors location in Rochester, MN and the drive was well worth it! Everyone was very friendly and we felt attended to but not pressured at all. There were no long waits, and it is clear that quality of customer service is their #1 priority. We left with the perfect car and feeling very confident about our purchase. I would recommend this dealership to anyone, whether buying a new or used car. More

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