Sam Castelli | Page 20

Excellent customer service, outstanding attention to detail, personable sales team, upholds the brand well, overall very positive experience. detail, personable sales team, upholds the brand well, overall very positive experience. More

by MIKHAIL.AMANDA Verified Customer Verified Customer

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Sam C. was very knowledgeable and helpful. The finance department was amazing and found a lower rate easily! All the staff were friendly and willing to help was very knowledgeable and helpful. The finance department was amazing and found a lower rate easily! All the staff were friendly and willing to help. More

by TKCORLEY Verified Customer Verified Customer

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Purchased from out of state, and the team made the process easy and stress free. process easy and stress free. More

by GALININD Verified Customer Verified Customer

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Very helpful and friendly people, there was just a little bit of confusion amongst employees. bit of confusion amongst employees. More

by MEGAN.ANDERSON.6 Verified Customer Verified Customer

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Excellent device. Sam Castelli was very helpful. Answered all questions. Timely responses. Lease person also very helpful. all questions. Timely responses. Lease person also very helpful. More

by KHOSLA.SUNDEEP Verified Customer Verified Customer

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Great pleasure to deal with. Thorough, cordial, and helpful. Remote transaction was very smooth as was shipping. helpful. Remote transaction was very smooth as was shipping. More

by ray.rosado Verified Customer Verified Customer

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Sam was great as aspects of of first Bmw purchase. Was our 20 year anniversary married so I got the wife a new car. our 20 year anniversary married so I got the wife a new car. More

by Ben Verified Customer Verified Customer

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5 stars! What a great experience. Brad and his staff are the best. We’ll be Park Place customers for life. the best. We’ll be Park Place customers for life. More

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It was pleasant experience working with Sam. The process we had to go through to buy the car wasn't as pleasant. It took over three hours to buy the car. we had to go through to buy the car wasn't as pleasant. It took over three hours to buy the car. More

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The place was good and beautiful. The car is good and my mechanic said that as well so no problem there at all. However the dealer I was dealing with (Sam) didn’t feel reliable to me unfortunately. The fi mechanic said that as well so no problem there at all. However the dealer I was dealing with (Sam) didn’t feel reliable to me unfortunately. The first meeting was good but Sam seemed to be very convincing in his facts which we later found out that this was wrong. 1. He said the car was premium plus and I asked him twice and he said yes, after reviewing the car in detail is was not a premium plus but a premium. 2. He said the did not have navigation (he was very convincing) where I told him that it should and he answered again that this version was without a navigation, it turned out to be with a navigation. 3. He sent me forth and back twice to the dealership because he thought that my name was wrong (last name as my first name and visa verca) it turned out to be the right way. In general the feeling he gives to the costumer with false positive convincing man and with lack of focus on what he is dealing with was a major issue. However the coworkers were very nice, two people helped me with the paper and Jeff helped with the plates and even gave me keychain for the car keys, which was the first time I felt I was now dealing with AUDI! Thank you More

by MASSAR_OMAR Verified Customer Verified Customer

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