Sam Collison

First, I would like to say that I was initially very impressed with the Dealership and all the Staff that I encountered from sales, finance, parts, and service! Staff was very friendly, personable, and impressed with the Dealership and all the Staff that I encountered from sales, finance, parts, and service! Staff was very friendly, personable, and professional. I was very Happy and Pleased with my Experience until my very Negative experience on June 11. 2025! I did have questions about things that had not been mentioned after I printed the forms from the thumb drive at home days after the sale, but Ms. Bandon discussed them with me on June 11th. I arrived for my service appointment on June 11, 2025 and was greeted in a very positive and friendly manner! I discussed the 5 basic accessories that I had ordered from the parts Department the week before. These included: locking gas cap, locking lug nuts, door window deflectors, rubber splash guards, Mopar front and rear handles (total 3 handles with 2 bolts each). After I ordered the parts, I went to the service department to make an appointment. I asked about the time to install these parts and was told that it wouldn't take very long. When I arrived on June 11th and checked in, I asked for a breakdown of the labor for all parts. I was told to wait in the waiting room and he'd get it together and let me know. I was there waiting until 5:30 PM before I was told my Van was ready! mid morning he came and told me the total cost would be around $2500, and I asked again for a labor breakdown. I was told that it was all together, but he'd figure it out and get back with me. Every couple hours I would see the service staff and asked about the labor breakdown costs. I was told the same thing. I could have installed these items myself as I've done many times over the decades, in a couple hours at my home. A trained mechanic with all the proper tools available could have does this in an hour! I was waiting 8 hours for this! There is no way that a mechanic worked on my van for 8 hours to do this work installing 5 accessories! I was charged $2,598.01 for these 5 parts and installation! I replied to a previous message from Ms. Amanda which was asking about service. I detailed all this on June 12 because it was very concerning to me. I received an email on June 13, 2025 from Mr. Andrew Barry which included the breakdown of parts and labor that I had requested before any work had been done! For examples, the labor charge alone to screw in 6 bolts attaching the 3 handles was $661.50! The 3 handles charge was $455.00, which added to a total Charge for the 3 handles of $1,116.50! Wow! The labor to click and stick on 2 window air deflectors was $378.00 for $108.00 parts! Had I been given this breakdown of high labor charges, I would have done them myself. I recently received a letter about new vehicle owners getting a 10% discount on parts. This wasn't mentioned when I ordered parts for my new van or at my service appointment, even though I asked about discounts at service before paying. I replied to several similar surveys asking about my experience and have yet to hear anything from anyone? I absolutely hate feeling this way after this experience! I was so Pleased and Happy up to that point! I Really want to have a very good and trusting relationship with everyone there in all departments! I expect to be given all information needed and requested ahead of time and expect to pay for services rendered and a reasonable wait time for services! Thanks for your time and attention to my concerns! Kevin Kreamer More

by kkreamer60 Verified Customer Verified Customer

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Clint was very personable and helpful. He is passionate about providing great customer service. Because of Clint, I had a great experience and love my new Grand Cherokee! He is passionate about providing great customer service. Because of Clint, I had a great experience and love my new Grand Cherokee! More

by ang72marie Verified Customer Verified Customer

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My buying experience was excellent A+ sales manager A++ sales woman! Laura went above and beyond. sales woman! Laura went above and beyond. More

by jforeman228 Verified Customer Verified Customer

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I really appreciate how easy, quick and painless this service writers made the experience for me. service writers made the experience for me. More

by b.w Verified Customer Verified Customer

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Amazing quick service. Easy to schedule. Brandon went above and beyond to get my vehicle in quickly and returned to me quickly! Easy to schedule. Brandon went above and beyond to get my vehicle in quickly and returned to me quickly! More

by shanel2 Verified Customer Verified Customer

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Have to go back for a return visit because they didn’t have the part that needed to be replaced. Nothing like sitting at a dealership for 1/2 your day. Again have the part that needed to be replaced. Nothing like sitting at a dealership for 1/2 your day. Again More

by rs Verified Customer Verified Customer

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Updated Review: Parts departments reached out to apologized for the mix-up and honored the original quote that was provided - will receive refund. Kudos to the Part Department! Pros: Good tires p apologized for the mix-up and honored the original quote that was provided - will receive refund. Kudos to the Part Department! Pros: Good tires promo. Correct their mistakes in a timely manner. Cons: Lack of collaboration between departments. Didn't give quote before service is preformed. Lack of attention to details. Drop off my jeep for four tires replacement, but found out during my service appointment that the service and parts departments did not collaborate to order the tires ahead of time. My service department agent had to order the tires same day with overnight shipment, but did not tell me the cost of the tires before putting the order. I was expecting my original quote when I spoke with the parts department a week before my appointment service of $285 per tire. However, at the cash register, it costed $435 per tire. I was shocked! I was expecting my grand total to be around $1400, but I was surprised with grand total of almost $2000. Also, the tires' pressure were above 10 psi, which I had to adjust before driving home. I would not recommend going here for large work order. More

by Jeep801 Verified Customer Verified Customer

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Cameron drove my future vehicle to my work which is customer service excellence. Highly recommend. customer service excellence. Highly recommend. More

by MATTWAROSH Verified Customer Verified Customer

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Not happy with the price paid for the vehicle- not what I thought was the baseline price thought was the baseline price More

by scottapplewhite Verified Customer Verified Customer

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Consistently outstanding! The dealership is beautiful and the staff is very friendly. Fabulous experience. Highly recommend!!! The dealership is beautiful and the staff is very friendly. Fabulous experience. Highly recommend!!! More

by woodmichelle86 Verified Customer Verified Customer

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