Sam Ghacham

We received excellent customer service from Sam, Arthur, Guapo, and Oscar! Would definitely recommend this dealership! They kept their promises and were transparent throughout the process of buying our new Guapo, and Oscar! Would definitely recommend this dealership! They kept their promises and were transparent throughout the process of buying our new 2025 Grand Highlander Hybrid! More

by melanee.gallina Verified Customer Verified Customer

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11/21/24 Purchase Date As all dealership goes, it seems even when you get a good deal, they still squeeze more money out of you. I had papers of what the OTD cost would have been for my GHH before my seems even when you get a good deal, they still squeeze more money out of you. I had papers of what the OTD cost would have been for my GHH before my deposit. Even on paper it said $0 deposit so when Andy Vo asked for my credit card to put towards my vehicle I made note to remember that it would be deducted from the OTD price as well as verified with him that it would be deducted once I come back to pick it up. It was $500 plus a stupid 3% credit charge so $515. I had already sold my other vehicle and this one was going to be for my growing family as my daughter was just born only a couple of months ago. It was a spot where leaving without a car would have made my life already that much more difficult as I also was moving. Biggest advice when putting down a deposit is to make sure to record it on your phone to have verbal and visual verification. Disappointed with Andy Vo as it felt like he scammed me out of $500 (for some that may not seem like a lot, but it's the principle). He did not even offer a remedy or maintenance courtesy to honor what was on paper and responded with, "I can't remember exactly what was said..." I had to push to have at least 2 free oil changes when he only offered 1 after my 2 year warranty. UPDATE 11.22/24 Just received a phone call in the morning from Andy Vo telling me how upset he was about my yelp review and how I didn't write out the whole truth. To be honest, writing out more honest detail would make it look worse and furthermore, calling me to say how it makes him and the company look bad is strange to me, especially for me as a customer feeling baited and switched. It just made things worse on his end because I have paperwork to prove his error. The main issue that did not make sense was when I first came in was that he had a copy of my license, he processed my credit score and I told one of the employees named Sam that I'm actually renting in a different location apart from the address on my license. Tax was 1% lower where I was renting and I asked if I can use that address. Sam checked in with Andy and was told that if I can prove my residence there (such as bank statement or bill) they can do it. So I emailed an electric bill and they said that was good. The day I pick up my vehicle Andy tells me that my credit shows the address on my license and that is what has to be used, which basically that 1% turns into the $500 increase and which is where my deposit was applied. If the rental address I was currently residing was not allowed then WHY WAS IT APPROVED? He has too much pride to admit the error and instead of looking at the facts that was on paper he deviates on how he recalculated the paperwork to make it fit and to address it is what it is. His phone call only sounded to attempt intimidation rather than respectful. More

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