Sam Gunnoe | Page 8

Oil change Sam always takes good care of me and my car. He listens and works with the technicians to be sure things are taken care of. He’s the reason I would go Sam always takes good care of me and my car. He listens and works with the technicians to be sure things are taken care of. He’s the reason I would go with another Mazda More

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Quick and friendly service! Sam was at my vehicle before I had even gotten out of the car. I always bring my Mazda to Ferman. They are always so quick and friendly! Sam was at my vehicle before I had even gotten out of the car. I always bring my Mazda to Ferman. They are always so quick and friendly! More

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Great Because they do a great job and they always treat me good like I've known them for 30 years. This is my second mazda and I really like it when I bring Because they do a great job and they always treat me good like I've known them for 30 years. This is my second mazda and I really like it when I bring it in for service. The staff is always great!! More

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Horrible Experience Had the "works" service to include an oil change and tire rotation. After 2 hours when I picked up my vehicle, I was shocked by the high price. When I Had the "works" service to include an oil change and tire rotation. After 2 hours when I picked up my vehicle, I was shocked by the high price. When I informed the gentleman that I paid far less at the Ferman Clearwater Mazda the guy chuckled at me and asked if I had my paperwork showing the price from Clearwater for the same services. Well as a matter of fact, I did. I showed him the paperwork, after inspecting it very thoroughly he matched the price. But this was after a lecture that the "price match" wouldn't happen again in the future. Not sure why I was getting lectured for calling out the price difference. On top of that, they told me the right two tires were going bad, which we knew about from the last time service was done the front two tires were going bad. So they never preformed the tire rotation. When we called to question them, they told us they wouldn't give me a refund and they owe me $17 of work!!! Why in the world would I want to ever go back there for!?! So I guess at this point I'll just take the $17 loss. Absolutely horrible, stay away!! Save yourself the time, headache and the feeling that you're getting taken advantage of!! More

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Great People To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people wor To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people working there are the differentiators. Ferman Mazda of Brandon has a great team of people. The sales team, services team, managers, and the financial team were all very courteous, professional, and patient. I didn't feel as if I was getting worked over (like I did in other dealerships) and I felt as if I was respected (rather than being treated as if I were completely ignorant to their games). Clearly there will have to be some back and forth with the sales representative but it was always professional. More

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Horrible Customer Service I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meetin I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meeting. My complain is against the answer of the technician Sam who showed zero respect and willingness to help. Also, the manager, he didn't give me any solution and was very disrespectful. I won't come back to this dealership ever; the worst customer service in four year with Mazda. More

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Awesome!!! Mr. Ignatius was very courteous, knowledgeable and expedient. He represented Mazda well and should be commended for his professionalism. I would like Mr. Ignatius was very courteous, knowledgeable and expedient. He represented Mazda well and should be commended for his professionalism. I would like to commend Mazda for professionalism displayed by their staff. Thank you. More

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