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Sam Gunnoe
Sam Gunnoe, Service Advisor, Ferman Mazda - Brandon
4.8

Sam Gunnoe

Service Advisor

Ferman Mazda - Brandon

9809 Adamo Dr
Tampa, FL 33619

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Dealership Experience

5 yrs, 2 mos

Industry Experience

5 yrs, 2 mos

Specialties & Trainings

Mazda Certified Service Advisor

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19 Reviews of Sam Gunnoe

July 07, 2018

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"Brandon Mazda Service "

- ZoomZoom03

Sam and the team at Ferman Brandon Mazda always go above and beyond for their customers. They are friendly and knowledgeable as well as keep you informed on the status of your vehicle and any additional service that maybe needed or required.

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Recommend Dealer
Yes
Jul 09, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

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"Friendly and expedient"

- Hilder@123

Easy to set up appointment. Nice and efficient dealer ship. Waiting area nicely stocked and comfortable with snacks, water, coffee, and tv. Chairs comfortable in waiting area.

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Recommend Dealer
Yes

Other Employees Tagged: John Daly

Jul 06, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

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"Sam's the best asset you folks have"

- Tomcat70

John's very good as well!!!. Braxton is always friendly and good for conversation... And Stacy does a great job at the counter ok ok

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Yes
Jul 06, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

June 30, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"We saw the same young man that helped us w.ith our last car."

- Tman092749

We came to get our oil changed and started looking at new vehicles, we went right over to Daniel Jackson, because we enjoyed his attention and the service he gave us before, he worked with us to get the best deal we could get and we appreciated it.

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Recommend Dealer
Yes

Other Employees Tagged: Daniel Jackson , Anthony ? the finance man

Jul 06, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

June 23, 2018

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"No Pressure"

- Ellen

Kevin did an excellent job showing me the vehicle, explaining the safety devices and listening to what I was looking for in a new CX-5. At no time did he put high pressure sales tactics on.

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Recommend Dealer
Yes

Other Employees Tagged: Kevin Baker , Pete

Jun 25, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that everything went great working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

June 15, 2018

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"The service was fast and easy. "

- mazda3kat

I thought the waiting room was comfortable. It's nice to have coffee and snacks. The service representative was friendly and found a coupon I could apply to my bill. That made me happy. Very exceptional service and fast.

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Yes
Jun 18, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 17, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Great experience. "

- mysilverm3

Treated very well from the moment I pulled up to the moment I checked out. There is a TV in the waiting room that appears to show the status of vehicles that are being worked on. I never saw my vehicle on the TV. It would be nice to see this so you would have an idea on how much longer your repair would take.

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Recommend Dealer
Yes
May 21, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. Glad to hear that you had a great experience at the dealership and also working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 07, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Amazing friendly service "

- Stronger84

Went here with no appointment on a Saturday morning expecting to wait hours. Not even 30 mins later my service guy came back saying my car would be done soon. Took care of my maintenance, oil change, tire rotation, tire even had a nail in it got that done too. Can’t take my baby (car)anywhere else now, they family!

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Yes
May 07, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. Glad to hear that you had a great experience at the dealership and also working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 08, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"We knew up front what to expect. "

- Mazdalover

We were told that the strange sound coming from under the hood could be the a/c compressor. Unfortunately this was the case. From here we were treated very professionally and with understanding.

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Recommend Dealer
Yes
Apr 09, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 08, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Glad to be his first sale."

- Peter

I came to the Mazda dealership to have my oil change etc. I’ve been looking for the last month on trading my 2007 Mazda. CX7. I met Brisn Medina. He approached me and asked if he could help me. I was glad he did. We started out great. He asked me for what I was looking for. From there on everything went so smoothly. From the time of test driving two used cars, to the final decision on the one I chose. Brian was professional, and listened to ever word and request I had. He has been far the best sales person I have had in the 30 years of buying cars. I liked got the fact he wasn’t the old salesmen the pushy and forcing the sale. If he was I would have walked out. And I told him that. I said Brian your going to do well just do what you did with me. He told me I was his first sale. I never would had know, that’s how good he is., I would give him from a scale of 1 to 10. I would give him a 11. Thanks Brian. You did s great job. Peter Kenyon

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Recommend Dealer
Yes

Other Employees Tagged: Brian Medina

Apr 09, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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