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Sam Gunnoe
Sam Gunnoe, Service Advisor, Ferman Mazda - Brandon
5.0

Sam Gunnoe

Service Advisor

Ferman Mazda - Brandon

9809 Adamo Dr
Tampa, FL 33619

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Dealership Experience

5 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

Specialties & Trainings

Mazda Certified Service Advisor

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32 Reviews of Sam Gunnoe

December 28, 2018

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"Tire Repair for MazdazCX-5."

- jjjahool

I was able to get a tire repaired. It took a little over 1 hour. The waiting room is comfortable and the service staff is courteous and helpful. A very good experience overall.

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Yes

Other Employees Tagged: Joseph Leggett

Dec 31, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that you had a great experience at the dealership and also working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 18, 2018

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"exceptional"

- tc

I gave an excellent rating because the staff was very informative and friendly. The waiting area was very comfortable. The free snacks and drinks were great.

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Yes
Dec 31, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that you had a great experience at the dealership and also working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 07, 2018

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"Great Service. "

- Gina0707

My car need service of 4 hours. Mr. Sam G. was so friendly and polite. He give me a car so I can use it for 4 hours and do all my errands. I really like Mazda Dealer and their Services is really Good!! Thank you so much Mr. Sam Gunnoe for all your Help the day. 🙂👍👍👍

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Yes
Dec 10, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 04, 2018

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"A Ritz Carlton Service!"

- 19251292fx

When I arrived at the Mazda dealership, Sam Gunnoe approached me applying the 10 and 5 Rule, I also believed that he understood the cause for the appointment because he anticipated my issue with the car by calling a mechanic when I arrived. Sam Gunnoe arranged transportation for me and my family not forgetting that I had a big family and providing us with a small SUV. My CX-9 was fixed, I am very happy with the job the shop did and with the high standard in customer service Mr. Gunnoe has provided. Thank you

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Yes
Dec 07, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. Glad to hear that you had a great experience at the dealership working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

November 27, 2018

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"Friendly People, Fast Service"

- OJT

Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what needs to be done. I drive over 100 miles a day and thanks to the service department I have not needed any major work on the car.

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Yes
Nov 27, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. Very happy to hear that you had a great experience at the dealership and working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 14, 2018

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"Awesome service "

- Sam33

I live in the Carrollwood Area and I go the distance to this Ferman Mazda because of the great customer service there provide every single time I visit they take good care of me and Sam is awesome very knowledgeable and friendly.

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Yes
Oct 15, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 02, 2018

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" battery replacement"

- rosie9957

needed a new battery, Sam checked, mine was covered. everytime I have brought my car in, I have always had a pleasant experience. everyone is very friendly.

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Yes
Oct 03, 2018

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 30, 2018

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"Love Ferman Mazda service"

- Dawn M

Joe is such an awesome rep. He & Sam always go up & above to make sure our car is taken care of with the highest quality. KUDOS to Ferman Mazda service & to the great employees. Thanks! :)

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Recommend Dealer
Yes

Other Employees Tagged: Daniel Jackson , Joe

Oct 03, 2018

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 23, 2018

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"Service appointment "

- Gilliard, Charles

As always, my appointment time was prompt and the work was done timely as well. Sam is an outstanding service provider who keeps you updated throughout the appointment and follows up to ensure that promises made are promises kept. Outstanding job, Sam !

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Yes
Sep 04, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 21, 2018

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"Happy with service"

- Suz

Our service advisor Sam was excellent. Very helpful and friendly, he took care of all our service needs. He has been our service advisor before and always goes the extra mile to help. Really appreciate his help.

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Recommend Dealer
Yes
Sep 04, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments about Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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