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Sam Hines
Sam Hines at Link Chrysler Dodge Jeep Ram

Sam Hines

Service Director

Link Chrysler Dodge Jeep Ram

1931 S Main St
Rice Lake, WI 54868

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Sam Hines

June 19, 2026

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Employee Rating

Got my truck in earlier than check-in time. Didn't take long at all. Was out of there in less than an hour professional service and clean waiting room. Very nice facility. More

by dltripp71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Romsos, Todd Waggoner, Sara Seffens

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Jun 22, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 19, 2026

dltripp71 responded

Thank you

June 16, 2026

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Employee Rating

They always take care of my needs. Appointments are easy to make and treat customers with respect. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for highlighting how simple it is to book service for your Ram 1500 and the respectful care you receive. Sam is glad to support your maintenance needs. We look forward to helping you again.

June 16, 2026

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Employee Rating

They are great people,they treat you with respect and courtesy ery good people to have More

by Jenia Ogren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with the service on your Jeep Gladiator. Sam and our service team appreciate your kind words about the respect and courtesy you received. We look forward to servicing your Gladiator again.

June 15, 2026

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Employee Rating

Everything went perfectly. They even finished earlier than predicted. Great job and Great people. Highly recommended! More

by dougmarken57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for recommending our service for your Dodge Durango. Sam and our technicians are pleased we finished ahead of schedule and delivered a seamless experience.

June 09, 2026

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Employee Rating

Service for the trailer brake module recall was much quicker than expected! I asked for a courtesy vehicle because I was told it would take a couple hours at least and needed to get something accomplish More

by jlsch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Link Chrysler Dodge Jeep Ram responded

We’re glad the recall service for your Ram 1500’s trailer brake module was completed faster than expected and that the courtesy vehicle kept your plans on track. Thank you for the five-star rating, and we look forward to assisting you again soon.

June 06, 2026

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Employee Rating

I came to have a tire fixed that was losing air, I was told they would have the tire fixed by 10 o'clock and they did. More

by 5garretts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for letting us know we repaired your Ram 2500’s tire by 10 o’clock as promised. It’s great to hear the service met your expectations. We look forward to assisting you again.

June 06, 2026

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Employee Rating

Service was great. Took 1 hour. Friendly people. I was only there for a oil change and tire rotation if needed. Highly recommend. More

by harleyd1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2026

Link Chrysler Dodge Jeep Ram responded

It’s great to hear your Jeep Cherokee’s oil change and tire rotation were wrapped up in about an hour and that our team was welcoming. Thank you for recommending us. We look forward to assisting you again.

June 05, 2026

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Employee Rating

Very pleased with Service staff has always been very pleasant, courteous and helpful then that way since 1918 when I purchased my rim More

by gargi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for noting how pleasant, courteous, and helpful our service team has been. We appreciate your continued trust in caring for your Ram 1500 and look forward to your next visit.

May 22, 2026

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Employee Rating

Very comforting working with all staff. Felt like family. Made me feel heard and very thorough. More

by bobbichristofferson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaeli Kockelman, Todd Waggoner, Derek Waterhouse

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May 22, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for letting us know how welcomed you felt by our team. We’re glad our staff treated you like family and took the time to listen. Enjoy your new Ram 1500, and we look forward to helping you again.

May 20, 2026

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Employee Rating

Service was very quick and easy. Took care of my problem with great service and very friendly people. More

by jclark1070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaeli Kockelman, Todd Waggoner, Derek Waterhouse, Sara Seffens , Nate in the shop

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May 20, 2026

Link Chrysler Dodge Jeep Ram responded

Thanks for sharing your experience. We’re glad our team provided prompt service to address your Ram 2500’s issue and that you found everyone friendly. We look forward to assisting you again.

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