Sam Hines
Sam Hines at Link Chrysler Dodge Jeep Ram

Sam Hines | Page 2

Service Director

Link Chrysler Dodge Jeep Ram

1931 S Main St
Rice Lake, WI 54868

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4.8
100 Reviews
4.8

100 Reviews

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100 Reviews of Sam Hines

July 21, 2026

Dealership Rating
Employee Rating

My truck wouldn’t start and had to be towed in. The service team did everything they could to squeeze my truck in. They are phenomenal! More

by mybeamer2042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Link Chrysler Dodge Jeep Ram responded

Thanks for the perfect rating. We’re glad our Ram service team could fit in your tow-in on short notice and get your truck running again.

July 20, 2026

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Employee Rating

Excellent care, timely, courteous and always easy to work with, always ready to take care of any problems More

by cole37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sara Seffens

Jul 20, 2026

Link Chrysler Dodge Jeep Ram responded

We’re pleased you found our team easy to work with and that we could provide efficient care for your Ram 1500. Our technicians aim to address any issues promptly while treating you with courtesy. Thank you for sharing your experience and we look forward to assisting you again.

July 15, 2026

Dealership Rating
Employee Rating

Derek & Sara both made the process of purchasing a vehicle easy and a great experience. Both were pretty thorough about everything involved. Also, the service mechanics have also been great- they took More

by WAJTAEKWONDO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for sharing how Derek and Sara made your purchase of a used Jeep Grand Cherokee L so seamless. We’re pleased our service mechanics have kept your Jeep running smoothly. We appreciate your trust and look forward to supporting you in the future.

July 09, 2026

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The man that serves counter, you had a very good job, though listening to my problem, even though this schedule time for service miscommunicated you still look the problem and diagnosed and looked up fro More

by lynndimick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Counter guy in service department

Jul 09, 2026

Link Chrysler Dodge Jeep Ram responded

Thanks for sharing your experience. We’re glad Sam listened carefully to your concern, diagnosed the issue, and worked with our technician to confirm the correct part for your Ram 1500. We look forward to helping you again in the future.

July 07, 2026

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Employee Rating

Keep bringing it back for same problem , Electric dash lights show brakes failure shows cars crashing More

by koppingj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2026

Link Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

July 04, 2026

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Employee Rating

They wanted to replace all parts to find the problem and didn't care at all if I got home and didn't even try to sell me a new truck More

by none38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 10, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind reaching out to us, we would love to address your concerns.

July 02, 2026

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Employee Rating

The service staff were helpful and friendly. Not like the old days when service staff were surly and rather not be bothered. More

by cwalkey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Link Chrysler Dodge Jeep Ram responded

It’s great to hear our team handled your Jeep Grand Cherokee service with friendliness and helpful attention. Knowing we’ve moved past any surly impressions means a lot to us. We look forward to welcoming you back for your next appointment.

July 01, 2026

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Employee Rating

They were very courteous and quick. Very knowledgeable. Could have performed extra service but informed me I didn't need it! More

by l_logue22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of the gentlemen behind the service desk...he was great.

Jul 01, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for highlighting our team’s courtesy, speed, and expertise. It’s great that our recommendation helped you avoid unnecessary work. We’re here for any future Jeep needs.

July 01, 2026

Dealership Rating
Employee Rating

There were several minor issues and a check engine light that needed to be addressed. The service dept kept me informed along the way. I was very happy with the repairs and he customer service. More

by One Teacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JeremyBalser

Jul 01, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for the five-star rating and for trusting us with the service on your Ram 1500. We’re glad the service department kept you informed and resolved the minor issues along with the check engine light. We look forward to assisting you with your Ram 1500 again.

June 30, 2026

Dealership Rating
Employee Rating

Had a great experience at link CDJR , the sales rep was very helpful and polite, very courteous, the finance department was very helpful did a great job of explaining everything to me , i was very satisfi More

by cobrien10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 30, 2026

Link Chrysler Dodge Jeep Ram responded

It’s wonderful to hear that Sam guided you smoothly through our selection of pre-owned Dodge Challenger and that Sara and the finance team made everything clear. We appreciate your recommendation and look forward to helping your friends and family find the right ride.

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