Honda of Murfreesboro

Extremely disappointed. I brought my Honda to Murfreesboro Honda because my service department identified an oil leak from the crankshaft seal and advised me to have Hond I brought my Honda to Murfreesboro Honda because my service department identified an oil leak from the crankshaft seal and advised me to have Honda repair it under the factory warranty. Instead of honoring the warranty, I was met with excuse after excuse as to why the claim supposedly couldn't be approved. First, I was told the issue was related to an accident from 2024. Then, after a Honda field warranty representative came to inspect my vehicle, the explanation completely changed. I was then told the warranty was being denied because of poor workmanship from a repair Rick Case Honda performed in December 2025. So which is it? The accident, or the poor workmanship? It felt like every time one explanation fell apart, another one conveniently appeared. What makes this even more unbelievable is that the repair in question was performed by an authorized Honda dealership. Honda is effectively telling me they won't honor the warranty because another Honda dealership didn't perform the repair correctly. As the customer, I'm somehow expected to absorb the consequences of Honda's own dealer network. I work at a dealership myself, and every manager I've spoken with has had the same reaction: this is absolutely ridiculous. Customers shouldn't be caught in the middle of dealerships pointing fingers at each other while no one accepts responsibility. This experience has completely shattered my confidence in Honda's warranty process. When there's a legitimate warranty issue, I expected Honda to stand behind its product—not spend weeks finding different reasons why they wouldn't. More

We have purchased multiple vehicles from this dealership. In the past couple of weeks, we decided to start looking for a new vehicle to replace our Odyssey, which is 10 years old with 168k miles. We emaile In the past couple of weeks, we decided to start looking for a new vehicle to replace our Odyssey, which is 10 years old with 168k miles. We emailed 3 dealerships around us, and this dealership was the highest. We went to look at the Pilot since it was closest and we had, as a family, as previously stated, purchased at least 6 vehicles from this dealer. The MSRP was given on the sticker, and the additional sticker showed some add-ons which was about 3,000.00 higher. However, the MSRP on his proposal quote was almost 3,000.00 higher still! When I asked what the discrepancy was, he tried to explain that there were numerous "add-ons" as well as a "Honda Appearance Package" added for $2998.00! He explained to me numerous times he was giving us a "very aggressive deal". Not sure whom he was thinking he was dealing with, but I was not born yesterday and hope people reading this will learn to check your proposals and quotes THOROUGHLY! This is why car dealers and salesman get such a bad reputation - not sure where I'll buy my next car, but it sure won't be from Honda of Murfreesboro. More

It was a very nice and clean dealership. We were greeted with smiling faces, and everyone was very kind. We were greeted with smiling faces, and everyone was very kind. More

I’ve purchased 2 Hondas (1 new and 1 CPO) in the last 3 years from Stan the man and signed the bat! Love both vehicles, the financing, and the service we get at this dealership. years from Stan the man and signed the bat! Love both vehicles, the financing, and the service we get at this dealership. More

Stan the man was super friendly! Great with kids! Very professional, knowledgeable, and great to work with! Great with kids! Very professional, knowledgeable, and great to work with! More

Up sale service that isnt needed. Do crappy repair work. Wont make right. Go to another dealer. Bunch crooks here Do crappy repair work. Wont make right. Go to another dealer. Bunch crooks here More

I am not one to leave negative reviews but I am absolutely shocked at how much they charged us for a new key fob to our family’s minivan that was unfortunately lost in the holiday chaos. Not only w absolutely shocked at how much they charged us for a new key fob to our family’s minivan that was unfortunately lost in the holiday chaos. Not only was the price astronomical, they gave us a reasonable quote over the phone and then added on an extra $200+ of service fees and charges when it was all said and done and then we still had to pay a tow company to bring in our perfectly running van so they could program the fob. We are now out over $600. Granted it was our mistake for losing a key and we were willing to pay some to fix our mistake but could not believe the price for them to push a few buttons on a machine to program a key 😳😠 More

Everyone was very nice and patient. Stan was a wonderful salesman who gave me all the information I needed. He helped me buy my dream car! Stan was a wonderful salesman who gave me all the information I needed. He helped me buy my dream car! More

Stan was great to work with. Highly recommend. I bought an HR-V and it was a good experience. Highly recommend. I bought an HR-V and it was a good experience. More

My most recent service visit made me question the competence of this dealership. I went for a simple oil change, also had alignment done at the advice of the dealership. Came back with a smoking vehi competence of this dealership. I went for a simple oil change, also had alignment done at the advice of the dealership. Came back with a smoking vehicle that I ended up having to sell for next to nothing. Honda may not have caused this original issue, but many issues that followed didn't exist prior to this visit. Won't be back. More