Sam Jabbar | Page 16

Over half the employees in the dealership were not wearing masks, or wearing them improperly (not covering their nose). I was very uncomfortable and almost left because of it. If we hadn’t been trying wearing masks, or wearing them improperly (not covering their nose). I was very uncomfortable and almost left because of it. If we hadn’t been trying to buy a specific used car, I would have taken my business elsewhere. Ultimately we’re happy with our car, but only because we had done our research ahead of time and knew what we wanted to pay — not because of the dealership. More

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Customer service with Gustavo Rios was excellent. Service department A Plus. Followed Covid restriction. Not too many people in waiting room and television On both sides of room department A Plus. Followed Covid restriction. Not too many people in waiting room and television On both sides of room More

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Overall I am very happy with my purchase! Went in focused, had to haggle and negotiate a bit over the financing but ultimately walked out satisfied! focused, had to haggle and negotiate a bit over the financing but ultimately walked out satisfied! More

by Alex C. Verified Customer Verified Customer

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Raychiel Lopez walked us through all the processes leading to our purchase of the new CRV. She was very professional in her dealings with us. Her work ethic is commendable. She answered all our querie leading to our purchase of the new CRV. She was very professional in her dealings with us. Her work ethic is commendable. She answered all our queries about the deal and was very considerate and attentive to our budget. Raychiel Lopez is a big asset to Metro Honda workforce. I highly recommend her for any promotion; she deserves it. More

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Friendly and helpful. Would be nice if everyone inside was wearing masks. Some of the men were letting them slip. But otherwise a great dealership was wearing masks. Some of the men were letting them slip. But otherwise a great dealership More

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Everyone seems outwardly friendly. After the sale, do not expect any assistance. Management just passes around the calls and no one returns calls. They did not honor their word. The customer service hot line expect any assistance. Management just passes around the calls and no one returns calls. They did not honor their word. The customer service hot line hanging in the showroom did not get me to customer service. More

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FAKE CONTRACT, FAKE SIGNATURE!! BE AWARE!!!I purchased FAKE CONTRACT, FAKE SIGNATURE!! BE AWARE!!! I purchased a Honda CR-V from this dealership and we agreed upon selling price that they advertised onl FAKE CONTRACT, FAKE SIGNATURE!! BE AWARE!!! I purchased a Honda CR-V from this dealership and we agreed upon selling price that they advertised online plus tax, DMV and documentation fee and that's it. I was not offered contract the day I purchased the car instead I was given only 2 pages of the 5 and rush me to drive away my new car. Later when I go online to make the payment and saw a copy of my contract, I noticed the purchased price was change to a high amount plus tax, DMV and documentation fee. I visited them three times since then and spoke to five different people regarding this matter but they always asked me to come back and always referred to different people and told me only that person can solve this issue etc... First time I spoke about it was Mohammad Aly who was my sales person, and he told me he doesn't work any more and was referred to Jose Cornieles and to Adam because he's a big boss there. After I spoke with Adam over the phone I got an appointment to meet him in person but when I got there to meet him I was told Saturday was his last day and he no longer works? Well then I met with Max Del Negro about this matter and he was unable to do anything because its not in his hand but he said assure me they will clean up the mess from previous management and asked me to come back see Jose Cornieles again because now he's a big boss on top of everyone and he's the only person who can resolve this matter. Yesterday 3/4 I went back to the dealership but Max is not working and Jose is not available to see me so they told me to discuss this matter with a guy named Johan Morgan. John came up to talk to me. He told me I am too late because it's been three months and that they don't have the paperwork because they sent everything to the company and that he does not believe they can solve it. He asked me if I was making the payments. I replied yes I am making the payments because I don't wanna mess up my credit score for not making any payment, he said so you're making the payments too which means you're good/agree with the contract I said no! I have been fighting for this since December when I purchased the car but no one is helping me to solve this matter. Everyone is telling me to come later and see this guy and that guy and now you're asking me to come back after later to see Luis who's the Finance Director and is currently on vacation? Now it's the sixth person in three months but no one is helping me. More

by ABDULLAH Verified Customer Verified Customer

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Staff friendly,courteous,knowledgeable Environment clean and comfortable. Wait time in finance department, too long,need QI strategy to cut down waiting time.Thumbs up and comfortable. Wait time in finance department, too long,need QI strategy to cut down waiting time.Thumbs up More

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My leasing experience with Mohamad Abuzahrieh at Metro Honda was very pleasant. He is very courteous and knowledgeable.. which made the leasing experience enjoyable. I highly recommend Mohamad Abuzahrieh Honda was very pleasant. He is very courteous and knowledgeable.. which made the leasing experience enjoyable. I highly recommend Mohamad Abuzahrieh for your purchasing/leasing needs. I will definitely recommend him to family and friends. More

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Metro Honda has the best customer service ever. My entire experience here has been very smooth.I would recommend Metro Honda to my friends/family. experience here has been very smooth.I would recommend Metro Honda to my friends/family. More

by BRISSAEVALDES151 Verified Customer Verified Customer

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